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1. GENERAL INFORMATION:
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Company Name: WED2B London (Central)
Address: 9 Baker St
City: London
State/Region: England
Postal Code: W1U 3AH
Country: GB
Website URL: https://www.wed2b.com/bridal-shops/london/greater-london/wed2b-central-london?utm_source=GMBListing&utm_medium=organic
Phone: 020 3879 0789
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: customercare@wed2b.com
Website Type: Unknown
Blog: found
Blog URL: https://www.wed2b.com/blog
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found
How Fast Does This Their Website Load up
Desktop Site Load Time: 1.3
Mobile Site Load Time: 1.1
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: found
Facebook Connection: Yes
Google+ Connection: Yes
Pinterest Connection: Yes
YouTube Connection: No
Twitter Connection: No
Instagram Connection: Yes
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 2
Keyword: Wedding Services Barnet, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Bridal shop
Categories: Bridal shop,Wedding service,Wedding Shop
Google+ URL: https://www.google.com/maps/place/WED2B+London+%28Central%29/data=!3m1!4b1!4m2!3m1!1s0x0:0x855344f13e966133
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 211
Google+ Score: 4.7
Google My Business Videos: 0
Top Maps Company: Big Day Weddings
List of Competitors: Mirror Mirror London | My Trousseau | Chiffons London | Halfpenny London | Riki Dalal London Flagship | Browns Bride | Kosibah
Google Bad Reviews #: 17
Google Reviewer 1, Name (Bad Review): Anusha Babykumar
Google Bad Review 1: What started as a somewhat pleasant experience in this store has ended up becoming a nightmare for me, and I have ended up with a dress that I will no longer wear or use and £700 out of pocket. After purchasing a dress in November in the Baker Street store, a number of changes made to my 2022 wedding has meant that I no longer will wear a bridal gown. As soon as I knew this in January 2022 I contacted Wed2B to discuss a refund and was surprised to hear that I had exceeded a 14 day refund policy that was never mentioned to me. I was disappointed to hear this, and initially spoke to someone called Emma who did her best to help me and offered an exchange until a specific date. Knowing I was not going to wear a white dress, I asked if there was possibility of a refund as the dress was in perfect condition, tried on once since purchase especially as the dress was still apart of their current collection. The next messages I received were from Sophie, who lacked any form of empathy in her response. Meanwhile, as I had stored the dress in my mother’s house to keep safe.
I retrieved the dress and took a look at the receipt. I was shocked to find a number of charges (including a box, hanger, cover and underskirt) that were not discussed with me prior to purchase and added to the bill. I was so unhappy with this that I called customer care and spoke to Michelle who advised she would
call me back. A week later and NOTHING. I call back and speak to two more unhelpful members of staff, Charlie and Sophie who stated the refund had been declined and there was nothing that could be done. No offer of explanation was given to me as to why I never received a call back. It was also insinuated that I must have received an itemised breakdown of the receipt at purchase. This wasn’t the case, and I don’t appreciate being called a liar. I fully appreciate that I am outside of refund timescales and I have responsibility to check these details but equally it is the responsibility of a company to ensure the customer is fully aware. According to Wed2B this responsibility only sits with the customer which is unfair.
So a message to ALL brides looking to shop at Wed2B – please make sure you’re aware of their rigid 14 day refund policy as naturally they won’t highlight this to you at purchase. Also ensure to check your receipt for any items they charge to you without authorisation such as underskirts and boxes. I’ve had a truly awful experience since purchasing a dress in November and wouldn’t want anyone else to go through the interactions I’ve had with the customer care team. Please save your hard earned money and shop elsewhere. Wed2B have no interest in their customers and their customer care team is bottom tier. My biggest regret for my wedding has been choosing Wed2B. Sophie (a “manager” lacking any empathy or even basic social skills) even said to me that she gets hundreds of out of policy refund requests a month and it wouldn’t possibly be fair to honour them all?! If hundreds of brides are asking to be refunded each month, it suggests there’s a gap in your sales process and a problem with communication in store.
An update – it seems that Wed2B are now deleting my reviews from their Instagram comments. Nice to see a company trying to censor their customers.
*Update following their response*
It is beggars belief that they are asking me to contact customer services seeing as that’s ALL I have done for the past 2 weeks. Honestly ladies please spend elsewhere, this is my biggest regret. An incompetent company, who can’t even address a complaint.
Google Reviewer 2, Name (Bad Review): Tania Harris
Google Bad Review (2): Awful shop, no help what so ever. Told her the styles I liked and she just left me to it. Asked for help byt they all seem too busy to help. Nothing like my other appointments.
Google Good Reviews #: 181
Google Reviewer Name (Good Review): Shivlogs
Google Good Review: Amy was very friendly and helped with selecting the dress for me. Just what you need for choosing your wedding dress. I left within an hour from selecting the dress to buying!
Reviews last 30 Days: 5
Bad Review Percentage: 8%
Bad Reviews Top 10: 1
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: WED2B London (Central) – Bridal Shop in Central London
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Wedding Services Barnet, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 610.07
PPC Adwords Monthly Budget($): 18302
Google Analytics: found
Google Tag Manager: found
FB Retargeting Pixel: found
Display Ad Retargeting: found Google
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:
Twitter ID:
Twitter Tweets #: 0
Twitter Followers #: 0
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/wed2blondoncentral
FB Likes #: 0
FB Followers #: 0
FB Posts In Last 30 Days: 0
FB Last Posted Days Ago:
FB Last Post Date:
FB Last Post Text:
FB Last Post Image:
FB Desktop Cover URL: did not find
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipNiBHyk_NtnEzmqpmG1qNUzGdVNLhnrvXI8SZbg=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: did not find
YouTube URL:
YouTube Subscribers: 0
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL: https://www.instagram.com/wed2b
Posts #: 128000
Instagram Followers #: 7886
Instagram ID: @wed2b
Pinterest URL: https://www.pinterest.co.uk/WED2BUK/
Pinterest Followers #: 8122
Boards #: 35
Pins #: 1622
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.