WED2B London (Central) London England W1U 3AH Bridal shop

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1. GENERAL INFORMATION:
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Company Name: WED2B London (Central)

Address: 9 Baker St

City: London

State/Region: England

Postal Code: W1U 3AH

Country: GB

Website URL: https://www.wed2b.com/bridal-shops/london/greater-london/wed2b-central-london?utm_source=GMBListing&utm_medium=organic

Phone: 020 3879 0789

Owner First Name:

Owner Last Name:

Year Started:

Employees:

Revenue Estimate:

Email: customercare@wed2b.com

Website Type: Unknown

Blog: found

Blog URL: https://www.wed2b.com/blog

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found

How Fast Does This Their Website Load up

Desktop Site Load Time: 1.3

Mobile Site Load Time: 1.1

SSL Verified: SSL verified

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find

Microformatscitation: didn't find

Click To Call on page: found

Facebook Connection: Yes

Google+ Connection: Yes

Pinterest Connection: Yes

YouTube Connection: No

Twitter Connection: No

Instagram Connection: Yes

Mobile Responsive: found

Mobile Optimized Site: found

Chatbot: not using a chatbot

Citations: 2

Keyword: Wedding Services Barnet, London

Ranking On The 1st Page: didn't find

Ranking On The Map: didn't find

1st Category: Bridal shop

Categories: Bridal shop,Wedding service,Wedding Shop

Google+ URL: https://www.google.com/maps/place/WED2B+London+%28Central%29/data=!3m1!4b1!4m2!3m1!1s0x0:0x855344f13e966133

Owner Verified: Yes

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 211

Google+ Score: 4.7

Google My Business Videos: 0

Top Maps Company: Big Day Weddings

Google Bad Reviews #: 17

Google Reviewer 1, Name (Bad Review): Anusha Babykumar

Google Bad Review 1: What started as a somewhat pleasant experience in this store has ended up becoming a nightmare for me, and I have ended up with a dress that I will no longer wear or use and £700 out of pocket. After purchasing a dress in November in the Baker Street store, a number of changes made to my 2022 wedding has meant that I no longer will wear a bridal gown. As soon as I knew this in January 2022 I contacted Wed2B to discuss a refund and was surprised to hear that I had exceeded a 14 day refund policy that was never mentioned to me. I was disappointed to hear this, and initially spoke to someone called Emma who did her best to help me and offered an exchange until a specific date. Knowing I was not going to wear a white dress, I asked if there was possibility of a refund as the dress was in perfect condition, tried on once since purchase especially as the dress was still apart of their current collection. The next messages I received were from Sophie, who lacked any form of empathy in her response. Meanwhile, as I had stored the dress in my mother’s house to keep safe.
I retrieved the dress and took a look at the receipt. I was shocked to find a number of charges (including a box, hanger, cover and underskirt) that were not discussed with me prior to purchase and added to the bill. I was so unhappy with this that I called customer care and spoke to Michelle who advised she would
call me back. A week later and NOTHING. I call back and speak to two more unhelpful members of staff, Charlie and Sophie who stated the refund had been declined and there was nothing that could be done. No offer of explanation was given to me as to why I never received a call back. It was also insinuated that I must have received an itemised breakdown of the receipt at purchase. This wasn’t the case, and I don’t appreciate being called a liar. I fully appreciate that I am outside of refund timescales and I have responsibility to check these details but equally it is the responsibility of a company to ensure the customer is fully aware. According to Wed2B this responsibility only sits with the customer which is unfair.

So a message to ALL brides looking to shop at Wed2B – please make sure you’re aware of their rigid 14 day refund policy as naturally they won’t highlight this to you at purchase. Also ensure to check your receipt for any items they charge to you without authorisation such as underskirts and boxes. I’ve had a truly awful experience since purchasing a dress in November and wouldn’t want anyone else to go through the interactions I’ve had with the customer care team. Please save your hard earned money and shop elsewhere. Wed2B have no interest in their customers and their customer care team is bottom tier. My biggest regret for my wedding has been choosing Wed2B. Sophie (a “manager” lacking any empathy or even basic social skills) even said to me that she gets hundreds of out of policy refund requests a month and it wouldn’t possibly be fair to honour them all?! If hundreds of brides are asking to be refunded each month, it suggests there’s a gap in your sales process and a problem with communication in store.

An update – it seems that Wed2B are now deleting my reviews from their Instagram comments. Nice to see a company trying to censor their customers.

*Update following their response*
It is beggars belief that they are asking me to contact customer services seeing as that’s ALL I have done for the past 2 weeks. Honestly ladies please spend elsewhere, this is my biggest regret. An incompetent company, who can’t even address a complaint.

Google Reviewer 2, Name (Bad Review): Tania Harris

Google Bad Review (2): Awful shop, no help what so ever. Told her the styles I liked and she just left me to it. Asked for help byt they all seem too busy to help. Nothing like my other appointments.

Google Good Reviews #: 181

Google Reviewer Name (Good Review): Shivlogs

Google Good Review: Amy was very friendly and helped with selecting the dress for me. Just what you need for choosing your wedding dress. I left within an hour from selecting the dress to buying!

Reviews last 30 Days: 5

Bad Review Percentage: 8%

Bad Reviews Top 10: 1

IP Bad Reviews #: 0

IP Bad Reviews:

YP Reviews #: 0

YP Bad Reviews #: 0

YP Bad Reviews:

Keywords In Homepage: 0

Website Backlinks: 0

Website Title: WED2B London (Central) – Bridal Shop in Central London

Keyword In Title: did not find

City In Title: did not find

Keyword Location: Wedding Services Barnet, London

Monthly Search Volume: 0

PPC Adwords Daily Budget($): 610.07

PPC Adwords Monthly Budget($): 18302

Google Analytics: found

Google Tag Manager: found

FB Retargeting Pixel: found

Display Ad Retargeting: found Google

5. DEALS AND SPECIAL OFFERS
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Groupon Offer:

Groupon Offer Title:

Groupon Purchases:

Groupon Offer Expiration:

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:

Twitter ID:

Twitter Tweets #: 0

Twitter Followers #: 0

Twitter Likes #: 0

Facebook Page URL: https://www.facebook.com/wed2blondoncentral

FB Likes #: 0

FB Followers #: 0

FB Posts In Last 30 Days: 0

FB Last Posted Days Ago:

FB Last Post Date:

FB Last Post Text:

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FB Desktop Cover URL: did not find

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipNiBHyk_NtnEzmqpmG1qNUzGdVNLhnrvXI8SZbg=w374-h615-k-no

Youtube Cover URL: did not find

Twitter Cover URL: did not find

YouTube URL:

YouTube Subscribers: 0

YouTube Views: 0

YouTube Videos: 0

YouTube Video Search: found

Google Video Search: didn't find

Instagram URL: https://www.instagram.com/wed2b

Posts #: 128000

Instagram Followers #: 7886

Instagram ID: @wed2b

Pinterest URL: https://www.pinterest.co.uk/WED2BUK/

Pinterest Followers #: 8122

Boards #: 35

Pins #: 1622

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.