Gina Conway Salon Spa London England W2 5SH Hairdresser

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1. GENERAL INFORMATION:
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Company Name: Gina Conway Salon Spa

Address: 62 Westbourne Grove

City: London

State/Region: England

Postal Code: W2 5SH

Country: GB

Website URL: http://www.ginaconway.co.uk/

Phone: 020 7229 6644

Owner First Name:

Owner Last Name:

Year Started:

Employees:

Revenue Estimate:

Email: recruitment@ginaconway.co.uk

Website Type: WordPress

Blog: found

Blog URL: https://ginaconwaysalons.co.uk/show-tell/blog/

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found

How Fast Does This Their Website Load up

Desktop Site Load Time: 2.5

Mobile Site Load Time: 1.6

SSL Verified: SSL verified

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find

Microformatscitation: didn't find

Click To Call on page: found

Facebook Connection: Yes

Google+ Connection: Yes

Pinterest Connection: Yes

YouTube Connection: Yes

Twitter Connection: Yes

Instagram Connection: Yes

Mobile Responsive: found

Mobile Optimized Site: found

Chatbot: not using a chatbot

Citations: 0

Keyword: Spa Services Barnet, London

Ranking On The 1st Page: didn't find

Ranking On The Map: didn't find

1st Category: Hairdresser

Categories: Hairdresser,Barber shop,Beauty Salon,Day spa,Facial spa,Make-up artist,Massage spa,Waxing Hair-Removal Service

Google+ URL: https://www.google.com/maps/place/Gina+Conway+Salon+Spa/data=!3m1!4b1!4m2!3m1!1s0x0:0x4e60e7d73f143959

Owner Verified: Yes

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 117

Google+ Score: 4.3

Google My Business Videos: 0

Top Maps Company: D & J Beauty & Thai Spa

Google Bad Reviews #: 22

Google Reviewer 1, Name (Bad Review): Kate Champion

Google Bad Review 1: I wouldn’t normally leave negative reviews online but I feel it’s necessary here. I was a loyal client of this salon for four years. I always saw Sam, who was fantastic and faultless. She coloured my hair beautifully for years, including for my wedding. After lockdown, I booked in in June for a full head of highlights and a cut – Sam wasn’t working at that time so I saw another member of staff. I am naturally mousy blonde, and after a 4 hour appointment (which I’d had to arrange childcare for), my hair was dark brown/ pink. It was like something from a disaster movie! I was rushed back to the sinks and various attempts were made to remove the colour, which all failed and dried my hair out terribly. When it became clear that the pink wasn’t going to wash out, I was told that the colour would ‘fade naturally, over 2-3 weeks’ and that I should just wait. I could have cried. There was no concern from the team there at all, from my hairdresser to the receptionist. I had to argue so hard for a correction appointment which they were very reluctant to offer. When they eventually agreed to book me in for a second appointment they tried to charge me the full price (£300!!) for my cut and colour before I left. I was horrified and asked to speak to the manager, whose customer service was appalling. He was patronising, got my name wrong, showed no concern that I was leaving his salon with dark pink hair instead of blonde, and told me that it was the salon’s policy that I should pay for the colour because I had used up their hair dye!!! I think I was speechless. Eventually, he agreed to let me pay for the colour a few days later after it had been corrected, and actually suggested that he was doing me a special favour. I have rarely received such poor treatment from anyone, which was especially galling when I consider how many thousands of pounds I must have spent here over the past few years, and what a sense of loyalty I had always felt to this salon. My colour was corrected a few days later as far as possible. It still had a pinkish tone after another full head of highlights, but it was more bearable. I was made to pay in full for the treatment this time, which I was very surprised by, but I did pay. Honestly, I just wanted to get out of there.
The reason I am writing this review now is that, 3 months on, my hair colour is brassy – it never really lost the pinkish tone – and my hair itself is so dry and brittle from all the products used on it. It just isn’t the same hair it used to be. I continue to regret ever having visited this salon, and I was interested to read other reviews from people being told that colour mistakes would ‘fade!’. I was told that the salon would call me a couple of weeks following the correction to check how the colour was doing, but no one ever called. I was made to feel completely unimportant as a customer, and left the salon genuinely wanting to hide my head under a hat. Surely this isn’t right. It really feels as if this place needs a huge overhaul in how it approaches customer service and I wanted to share this as a warning to others considering visiting. I don’t want anything more from the salon, I just wanted to share my experience. I am currently planning a visit to a different hair salon to have my hair coloured in October, and won’t be returning to Gina Conway again.

Google Reviewer 2, Name (Bad Review): Leila Uslander

Google Bad Review (2): Although the sign outside says blow dries are £25, I was booked in and charged £37 for one after repeatedly asking if I would be charged the “walk in” rate (which is what was advertised).

When I asked about the discrepancy, the person at the front desk acted like she didn't know what I was talking about. Tip: your customers generally see large signs posted outside of your store front.

The stylist was far from pleasant and didn't make eye contact one time with me during the entire interaction.

This birthday treat to myself was more of a hassle than a treat. Hopefully the service changes, as I love the Aveda salons I've been to in the states.

Google Good Reviews #: 88

Google Reviewer Name (Good Review): Sasha Koloskov

Google Good Review: Great stylists, full range of aveda products and a head massage with aveda oils. I always look forward to my visits to this salon and I've been a loyal customer for over 5 years.

Reviews last 30 Days: 3

Bad Review Percentage: 19%

Bad Reviews Top 10: 6

IP Bad Reviews #: 0

IP Bad Reviews:

YP Reviews #: 0

YP Bad Reviews #: 0

YP Bad Reviews:

Keywords In Homepage: 1

Website Backlinks: 0

Website Title: Gina Conway Aveda Salons and Spas | London & Poole, England

Keyword In Title: did not find

City In Title: did not find

Keyword Location: Spa Services Barnet, London

Monthly Search Volume: 0

PPC Adwords Daily Budget($): 0

PPC Adwords Monthly Budget($): 0

Google Analytics: found

Google Tag Manager: found

FB Retargeting Pixel: found

Display Ad Retargeting: didn't find

5. DEALS AND SPECIAL OFFERS
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Groupon Offer:

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6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: https://twitter.com/GinaConwayAveda

Twitter ID: @GinaConwayAveda

Twitter Tweets #: 6874

Twitter Followers #: 3007

Twitter Likes #: 0

Facebook Page URL: https://www.facebook.com/ginaconwayavedasalonsandspas

FB Likes #: 4625

FB Followers #: 4749

FB Posts In Last 30 Days: 0

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FB Desktop Cover URL: https://scontent.flhr2-3.fna.fbcdn.net/v/t1.6435-9/107693396_10164239906605294_3400181744212242968_n.jpg?stp=dst-jpg_s960x960&_nc_cat=106&ccb=1-7&_nc_sid=e3f864&_nc_ohc=nUDJhLDGgJgAX_n9KLn&_nc_ht=scontent.flhr2-3.fna&oh=00_AT91dlV0ljHrSGTBCHDtBcboM9jaDd3cl2uPwdYRfXOKqA&oe=62FBBFBA

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipMeoxBKmlrbYPTjPjTXWf8Ejqcte0vwQNLAZfj7=w374-h615-k-no

Youtube Cover URL: did not find

Twitter Cover URL: https://pbs.twimg.com/profile_banners/42691034/1525182873/1500×500

YouTube URL: https://ginaconwaysalons.co.uk/wp-content/plugins/youtube-embed-plus/styles/ytprefs.min.css?ver=14.1.3

YouTube Subscribers:

YouTube Views: 0

YouTube Videos: 0

YouTube Video Search: found

Google Video Search: didn't find

Instagram URL:

Posts #:

Instagram Followers #:

Instagram ID:

Pinterest URL: https://www.pinterest.com/ginaconwayaveda/

Pinterest Followers #: 193

Boards #: 44

Pins #: 1206

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