WELCOME TO OUR QLM.DIRECT LISTING
PLEASE FEEL FREE TO SCROLL DOWN THROUGH THE (6) SECTIONS BELOW.
1. GENERAL INFORMATION:
==========================
Company Name: Finecraft Jewellery Hatton Garden
Address: 10 Greville St
City: London
State/Region: England
Postal Code: EC1N 8SB
Country: GB
Website URL: https://finecraft-jewellery.com/
Phone: 020 7242 0287
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: sales@finecraftjewellery.com
Website Type: Unknown
Blog: didn't find
Blog URL:
2. WEBSITE PERFORMANCE AND SECURITY:
==========================
Contact Form: found
How Fast Does This Their Website Load up
Desktop Site Load Time: 9.6
Mobile Site Load Time: 7.3
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
==========================
Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: didn't find
Facebook Connection: Yes
Google+ Connection: Yes
Pinterest Connection: Yes
YouTube Connection: No
Twitter Connection: Yes
Instagram Connection: Yes
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 1
Keyword: Jewelry Store City of London, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Jewellery Store
Categories: Jewellery Store,Diamond Dealer,Gemologist,Jeweller,Jewellery Valuer,Jewellery Designer,Jewellery Engraver,Jewellery Repair Service,Jewelry manufacturer,Wedding Shop
Google+ URL: https://www.google.com/maps/place/Finecraft+Jewellery+Hatton+Garden/data=!3m1!4b1!4m2!3m1!1s0x0:0xa023678ab7de75f9
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
==========================
Google Reviews #: 47
Google+ Score: 4.8
Google My Business Videos: 1
Top Maps Company: Ernest Jones
List of Competitors: Bieauli Jewellery | Lituanica Beckton | Chopard Boutique | Robinson Pelham | LALIQUE – Burlington Arcade London | Wilde Ones | Argos Mornington Crescent Sainsbury's Collection Point
Google Bad Reviews #: 3
Google Reviewer 1, Name (Bad Review): Matt Robshaw
Google Bad Review 1: DO NOT BUY FROM FINECRAFT – Awful quality and service
If you want “a perfect ring that will stand the test of time”, DO NOT buy from Finecraft. Whilst others have evidently had no issues, it is not worth the risk of what we have experienced.
We were promised perfection and guarantees by the manager, but instead got a consistently poor-quality ring that has actually broken twice in two months.
Furthermore, we have had to endure 12 months of ongoing service issues, unprofessional behaviour from the manager who, as issues started to occur, became increasingly defensive, implied we were to blame, and became very unprofessional in using their own personal health issues as leverage against our complaints.
This has ruined a once-in-a-lifetime engagement and caused months of stress and upset to both me and my fiancée.
Some (but not all) of the issues we experienced in order of occurrence include:
– SERVICE ISSUE: After ordering a bespoke ring, repeated unexplained workshop delays meant the completion date was pushed closer and closer to the date I had set to propose. Communication around this was poor and required repeated chasing over several months.
– QUALITY ISSUE: The ring was received with large amounts of visible dirt on the clasps and main diamond, and the main diamond was noticeably off-centre. Neither of these were picked up in Finecraft's quality check.
– FIRST BREAK: A side diamond fell out after the ring was worn for less than 24 hours (the day after I proposed).
– FIRST WORKSHOP VISIT: After its first return to the workshop, we identified a series of further issues, including gaps between the clasp and main diamond, the tips not holding the main diamond securely, a misshapen prong around the main diamond, incorrect ring sizing, sharpness on the edge of the side diamonds and remaining dirt that we were told could not be cleaned off from the main diamond.
– SECOND WORKSHOP VISIT: Finecraft confirmed these issues had been missed by a second quality check. Amends were made and all diamonds checked to ensure security. This included cleaning of the main diamond, which we’d previously been told wasn’t possible.
– SECOND BREAK: After less than four days of being worn since returning from the workshop, another (different) side diamond fell out. Again, the ring had received no trauma and we had been overly cautious with it given previous issue.
– THIRD WORKSHOP VISIT: Finecraft suggested there may be some small fractures that got missed by their previous quality check, but reassured us that this set of amends would be the last needed and if further issues were experienced, a full no-quibble refund would be issued.
– SERVICE ISSUE: Although COVID disrupted repairs to the ring, in that time Finecraft lost track of where the ring was and what amends had been made despite two months of repeated chasing from us. We eventually heard back and Finecraft suggested that there may be structural issues with the ring, despite previous assurances that this wasn't the case.
– SERVICE ISSUE: We requested confirmation of the changes made to the ring before it was returned to us and that we were notified before it was dispatched, as we were in the process of moving house. This was ignored and the ring was sent to an address that we were moving out of that day.
– QUALITY ISSUE: After a less than five months, the sharpness around the side diamonds returned and was tearing clothes and scratching skin. We requested a full refund.
– SERVICE ISSUE: The refund for the band was provided, but despite previous guarantees, Finecraft quibbled over refunding the £40 engraving charge as “it is not something physical that we can either return or re use”. After much argument and chasing, this was eventually provided.
The workshop who remade our ring identified that:
– The side diamonds were too big and were set in a highly unusual fashion – likely the cause of them falling out
– The ‘white gold' bar around the main diamond was rhodium
– The band itself was too flimsy
Google Reviewer 2, Name (Bad Review): Kristina Gillahan
Google Bad Review (2): Their quality of work has certainly diminished. We purchased my engagement and wedding rings here over 7 years ago. Less than a year ago we bought an eternity ring and it’s already turning yellow. The three rings were soldered together last year and the soldering for the eternity ring has already given way. Very disappointed with their craftsmanship now.
Google Good Reviews #: 44
Google Reviewer Name (Good Review): Paige Wilson
Google Good Review: Dov & his team made me the most beautiful engagement ring. My Fiancé and I were very particular about what we wanted, and we are so thrilled with the final result. Thank you so much to Finecraft!!
Reviews last 30 Days: 2
Bad Review Percentage: 6%
Bad Reviews Top 10: 3
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: Finecraft
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Jewelry Store City of London, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 0
PPC Adwords Monthly Budget($): 0
Google Analytics: didn't find
Google Tag Manager: didn't find
FB Retargeting Pixel: did not find
Display Ad Retargeting: didn't find
5. DEALS AND SPECIAL OFFERS
==========================
Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
==========================
Twitter Page URL: https://twitter.com/FinecraftLondon
Twitter ID: @FinecraftLondon
Twitter Tweets #: 987
Twitter Followers #: 120
Twitter Likes #: 0
Facebook Page URL:
FB Likes #: 0
FB Followers #: 0
FB Posts In Last 30 Days:
FB Last Posted Days Ago:
FB Last Post Date:
FB Last Post Text:
FB Last Post Image:
FB Desktop Cover URL: did not find
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipMojjUKdbH03ARtAUhcCypivpM3xt4mbUs-qQV-=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: https://pbs.twimg.com/profile_banners/1636151330/1559265272/1500×500
YouTube URL:
YouTube Subscribers: 0
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL: https://www.instagram.com/finecraftjewellery
Posts #: 952
Instagram Followers #: 303
Instagram ID: @finecraftjewellery
Pinterest URL: https://www.pinterest.co.uk/finecraftj/
Pinterest Followers #: 82
Boards #: 6
Pins #: 173
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.