Category: Tours

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1. GENERAL INFORMATION:
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Company Name:  Van Hire Genie

Address:  18, Osram Rd

City:   Wembley

State/Region:  England

Postal Code:  HA9 7NG

Country:  GB

Website URL:  http://www.vanhiregenie.co.uk/

Phone:  020 3627 9589

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email:  reservations@vanhiregenie.co.uk

Website Type:  WordPress 5.7.7

Blog:  didn't find

Blog URL: 

 

2. WEBSITE PERFORMANCE AND SECURITY:
==========================

Contact Form:  found

How Fast Does This Their Website Load up

Desktop Site Load Time:  3.8

Mobile Site Load Time:  3.2

SSL Verified:  SSL verified

 

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn't find

Microformatscitation:  didn't find

Click To Call on page: found

Facebook Connection:  Yes

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  Yes

Twitter Connection:  Yes

Instagram Connection:  Yes

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  0

Keyword:  van hire Barking, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Car rental company

Categories:  Car rental company,Limousine service,Tours,Truck rental agency

Google+ URL:   https://www.google.com/maps/place/Van+Hire+Genie/data=!3m1!4b1!4m2!3m1!1s0x0:0x25a428cc48193584

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
==========================

Google Reviews #:  130

Google+ Score:  3.1

Google My Business Videos:  0

Top Maps Company:  Enterprise Car & Van Hire – Barking

List of Competitors:  Hertz – London – Wembley – London Designer Outlet

Google Good Reviews #:  63

Google Reviewer Name (Good Review):  Brid Play

Google Good Review:  I wanted to thank David and Naz. We was let down last minute by the company we booked with, found Van hire genie on Google. We rented a 9 seater Mercedes it was amazing thanks guys highly recommended

 

Google Bad Reviews #:  59

Google Reviewer Name (Bad Review):  Joe Dobson

Google Bad Review:  Either incompetent or fraudulent or both…

We are a small children’s charity run by volunteers that booked a bus for a weekend to take a group of kids from London to the north. We paid for this “company” to deliver the bus to us on Friday afternoon and to pick it up again on Monday morning. I will never, ever use them again as they are either incompetent or fraudulent or both.

Nadeem who deals with the bookings is very efficient and competent which lulls you into a false sense of security. We completed all the required paperwork in advance as required.

On the Friday afternoon the bus had not arrived by the booking time so I phoned to ask what was happening. I got put through to “operations” department. The person on the phone said there were “operational” difficulties and that we might not have our bus for a few hours. Bear in mind I had called them, they had not called us to inform us of this at any point. I had this conversation with more than a dozen children waiting for the bus to be dropped off. I explained to the operations person, who had almost no command of English, that this was unacceptable, that “logistics are complicated” or similar wording is not a good explanation of why we didn’t have a bus and we cannot wait with a bunch of children sitting on benches on the street for the bus to be delivered.

It was quite clear that this bloke did not have a clue what he was doing so I phoned back straight away, spoke to Nadeem who then obviously made some calls, called me back and said a different bus was on its way and would be within us within an hour.

The driver of the replacement bus then phones up to suggest we use a different bus from a different depot… no I don’t understand how he could have been driving a replacement bus and then picking up another bus from another depot either… clearly the stories we were being told were in the realms of fantasy but in the end they got a bus to us only about 2 hours late. We lost another half an hour as we were asked to reprint the booking paperwork to recomplete deposit details of credit card.
After reprinting everything etc and getting to the venue we realised we’d already completed all this paperwork well in advance and when the driver called the office he confirmed that this is indeed what had happened. Their office appears to have no clue what the drivers are doing or vice versa.

The bus was fine (though unusually for mini bus company they drop it off empty so you have to immediately fill up).

We return to London on the Saturday night. The bus sits outside our driver’s house for two days and is picked up by the company’s own driver on the Monday morning as agreed. I phoned Nadeem to explain that we would be making a formal complaint but in the end I just thought I didn’t want to deal with this company ever again.

TWO MONTHS LATER… £208 is taken from our driver’s account by this company (a volunteer with our charity). When we phone up we are told that a congestion charge fine was incurred on the Monday that they’ve emailed us and written to us about it but we hadn’t responded. We explained the only logical explanation was that their own driver had incurred the fine and that we had received no communication from them whatsoever in the interim period. We were just told to email and would have a response in 48 hours. This was all today.

I then emailed copying in the legal firm that sponsors our charity explaining that if they don’t reimburse the money today then we will get formal legal advice and seek compensation. Nadeem then phones back to say that he has looked up the paperwork and THEIR OWN PAPERWORK demonstrates that the bus was picked up by their own driver prior to the congestion charge fine being incurred i.e. it proves it was their driver. Now we are being reimbursed but it may “take 7 days”.
DO NOT TOUCH WITH A BARGEPOLE.

Edit: The charlatan that runs the firm has posted a response below after 6 months and still not apologised, click the “photo” below for my further response to the awful, awful human being.

 

Reviews last 30 Days:  0

Bad Review Percentage:  45%

Bad Reviews Top 10:  9

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  39

Website Backlinks:  0

Website Title:  Self Drive Minibus Hire London – Van Hire – Minivan Hire- Rent A Mini Bus

Keyword In Title:   found

City In Title:  did not find

Keyword Location:  van hire Barking, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  found

Google Tag Manager:  didn't find

FB Retargeting Pixel:  found

Display Ad Retargeting:  found Google

 

5. DEALS AND SPECIAL OFFERS
==========================

Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:  https://twitter.com/genie_hire

Twitter ID:  @genie_hire

Twitter Tweets #:  54

Twitter Followers #:  12

Twitter Likes #:  0

Facebook Page URL:  https://www.facebook.com/Van-Hire-Genie-361242850910992

FB Likes #:  0

FB Followers #:  0

FB Posts In Last 30 Days:  0

FB Last Posted Days Ago: 

FB Last Post Date: 

FB Last Post Text: 

FB Last Post Image: 

FB Desktop Cover URL:  did not find

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipN50YnfSepS3Zy8dohFkyws-rkj0SoaWLvctDzg=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  https://pbs.twimg.com/profile_banners/867762532647399424/1495726151/1500×500

YouTube URL:  https://www.youtube.com/channel/UCfzmLCB3_t9YHDtfL4iYLHw?view_as=subscriber

YouTube Subscribers: 

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL: 

Posts #: 

Instagram Followers #: 

Instagram ID: 

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

 

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.