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1. GENERAL INFORMATION:
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Company Name: Van Hire Genie
Address: 18, Osram Rd
City: Wembley
State/Region: England
Postal Code: HA9 7NG
Country: GB
Website URL: http://www.vanhiregenie.co.uk/
Phone: 020 3627 9589
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: reservations@vanhiregenie.co.uk
Website Type: WordPress 5.7.6
Blog: didn't find
Blog URL:
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found
How Fast Does This Their Website Load up
Desktop Site Load Time: 5.6
Mobile Site Load Time: 5.5
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: found
Facebook Connection: Yes
Google+ Connection: No
Pinterest Connection: No
YouTube Connection: Yes
Twitter Connection: Yes
Instagram Connection: Yes
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 13
Keyword: car rental Barking, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Car rental company
Categories: Car rental company,Limousine service,Tours,Truck rental agency
Google+ URL: https://www.google.com/maps/place/Van+Hire+Genie/data=!3m1!4b1!4m2!3m1!1s0x0:0x25a428cc48193584
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 130
Google+ Score: 3.1
Google My Business Videos: 0
Top Maps Company: Enterprise Car & Van Hire – Barking
List of Competitors: London Car Rentals | AM Auto Rent | World Rent a Car | Hertz – London – Wembley – London Designer Outlet
Google Bad Reviews #: 59
Google Reviewer 1, Name (Bad Review): Joe Dobson
Google Bad Review 1: Either incompetent or fraudulent or both…
We are a small children’s charity run by volunteers that booked a bus for a weekend to take a group of kids from London to the north. We paid for this “company” to deliver the bus to us on Friday afternoon and to pick it up again on Monday morning. I will never, ever use them again as they are either incompetent or fraudulent or both.
Nadeem who deals with the bookings is very efficient and competent which lulls you into a false sense of security. We completed all the required paperwork in advance as required.
On the Friday afternoon the bus had not arrived by the booking time so I phoned to ask what was happening. I got put through to “operations” department. The person on the phone said there were “operational” difficulties and that we might not have our bus for a few hours. Bear in mind I had called them, they had not called us to inform us of this at any point. I had this conversation with more than a dozen children waiting for the bus to be dropped off. I explained to the operations person, who had almost no command of English, that this was unacceptable, that “logistics are complicated” or similar wording is not a good explanation of why we didn’t have a bus and we cannot wait with a bunch of children sitting on benches on the street for the bus to be delivered.
It was quite clear that this bloke did not have a clue what he was doing so I phoned back straight away, spoke to Nadeem who then obviously made some calls, called me back and said a different bus was on its way and would be within us within an hour.
The driver of the replacement bus then phones up to suggest we use a different bus from a different depot… no I don’t understand how he could have been driving a replacement bus and then picking up another bus from another depot either… clearly the stories we were being told were in the realms of fantasy but in the end they got a bus to us only about 2 hours late. We lost another half an hour as we were asked to reprint the booking paperwork to recomplete deposit details of credit card.
After reprinting everything etc and getting to the venue we realised we’d already completed all this paperwork well in advance and when the driver called the office he confirmed that this is indeed what had happened. Their office appears to have no clue what the drivers are doing or vice versa.
The bus was fine (though unusually for mini bus company they drop it off empty so you have to immediately fill up).
We return to London on the Saturday night. The bus sits outside our driver’s house for two days and is picked up by the company’s own driver on the Monday morning as agreed. I phoned Nadeem to explain that we would be making a formal complaint but in the end I just thought I didn’t want to deal with this company ever again.
TWO MONTHS LATER… £208 is taken from our driver’s account by this company (a volunteer with our charity). When we phone up we are told that a congestion charge fine was incurred on the Monday that they’ve emailed us and written to us about it but we hadn’t responded. We explained the only logical explanation was that their own driver had incurred the fine and that we had received no communication from them whatsoever in the interim period. We were just told to email and would have a response in 48 hours. This was all today.
I then emailed copying in the legal firm that sponsors our charity explaining that if they don’t reimburse the money today then we will get formal legal advice and seek compensation. Nadeem then phones back to say that he has looked up the paperwork and THEIR OWN PAPERWORK demonstrates that the bus was picked up by their own driver prior to the congestion charge fine being incurred i.e. it proves it was their driver. Now we are being reimbursed but it may “take 7 days”.
DO NOT TOUCH WITH A BARGEPOLE.
Edit: The charlatan that runs the firm has posted a response below after 6 months and still not apologised, click the “photo” below for my further response to the awful, awful human being.
Google Reviewer 2, Name (Bad Review): Stefan Collymore
Google Bad Review (2): *AVOID.* Completely dodgy and should not be trusted.
Our group booked a large people carrier to be delivered early one morning. Needlessly to say, they didn't arrive nor provide an update as to why.
We continuously chase and are then fed excuses : first that the they don't know where the driver is and that it's not their problem ( ? ), then refuse to answer the phone for an hour, THEN turn up over three hours late…….with a vehicle nearly **half** the size of the one booked. The excuse this time? That the other one is stuck France.
Fraudulent to the core. My case is common of them if you check the net for reviews, it was just too late for us.
Google Good Reviews #: 63
Google Reviewer Name (Good Review): Brid Play
Google Good Review: I wanted to thank David and Naz. We was let down last minute by the company we booked with, found Van hire genie on Google. We rented a 9 seater Mercedes it was amazing thanks guys highly recommended
Reviews last 30 Days: 0
Bad Review Percentage: 45%
Bad Reviews Top 10: 9
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: Self Drive Minibus Hire London – Van Hire – Minivan Hire- Rent A Mini Bus
Keyword In Title: did not find
City In Title: did not find
Keyword Location: car rental Barking, London
Monthly Search Volume: 110
PPC Adwords Daily Budget($): 0
PPC Adwords Monthly Budget($): 0
Google Analytics: found
Google Tag Manager: didn't find
FB Retargeting Pixel: found
Display Ad Retargeting: found Google
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: https://twitter.com/genie_hire
Twitter ID: @genie_hire
Twitter Tweets #: 54
Twitter Followers #: 11
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/van-hire-genie-361242850910992
FB Likes #: 0
FB Followers #: 0
FB Posts In Last 30 Days: 0
FB Last Posted Days Ago:
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FB Last Post Image:
FB Desktop Cover URL: did not find
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipN50YnfSepS3Zy8dohFkyws-rkj0SoaWLvctDzg=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: https://pbs.twimg.com/profile_banners/867762532647399424/1495726151/1500×500
YouTube URL: https://www.youtube.com/channel/UCfzmLCB3_t9YHDtfL4iYLHw?view_as=subscriber
YouTube Subscribers:
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL:
Posts #:
Instagram Followers #:
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Pinterest URL:
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.