Category: Shoe Shop

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1. GENERAL INFORMATION:
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Company Name:  Caplaneris Key Cutting, Quality Shoe & Watch Repair

Address:  78C Clapham High St

City:   London

State/Region:  England

Postal Code:  SW4 7UL

Country:  GB

Website URL:  https://caplaneris.business.site/?m=true

Phone:  07743 025989

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email: 

Website Type:  Unknown

Blog:  didn't find

Blog URL: 

 

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:  didn't find

How Fast Does This Their Website Load up

Desktop Site Load Time:  4.6

Mobile Site Load Time:  4.3

SSL Verified:  SSL verified

 

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn't find

Microformatscitation:  didn't find

Click To Call on page: found

Facebook Connection:  No

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  No

Twitter Connection:  No

Instagram Connection:  No

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  0

Keyword:  Locksmith Barking, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Key Duplication Service

Categories:  Key Duplication Service,Leather Goods Shop,Leather goods supplier,Leather repair service,Locks supplier,Locksmith,Shoe repair shop,Shoe shining service,Shoe Shop,Watch repair shop

Google+ URL:   https://www.google.com/maps/place/Caplaneris+Key+Cutting%2C+Quality+Shoe+%26+Watch+Repair/data=!3m1!4b1!4m2!3m1!1s0x0:0xf3a91ee979ae3c55

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  37

Google+ Score:  4.5

Google My Business Videos:  0

Top Maps Company:  Dr Lock London

List of Competitors:  aos car keys | Mathews Shoe Repairers – Precision Key Cutting & Watch Repair | SMARTSHOP | The tool shop / Marylebone diy | Ghanshyam Diy & Key Cutting Finchley | My Key Machine | Nori Mobile Auto Vehicle Locksmith

Google Bad Reviews #:  5

Google Reviewer 1, Name (Bad Review):  Wes H

Google Bad Review 1:  Unacceptable service, product and general mannerism from the owner of this shop.

Went in on Sunday to make a copy of a fully working entry fob to have as a spare in case of emergencies.

Thought it would be a v simple task as if you see a sign advertising for a service outside a long established shop you expect the service they provide to be satisfactory.

It took the best part of 30 seconds for the shop assistant to ‘copy’ my fob – I happily paid him £15.

Shortly after this I walked home, tried to use the new fob to gain entry to my building but it didn’t work so I returned to the shop (15 min walk each way) for them to have another go.

The following day having returned from a busy day at work I found neither the new fob or the old fob would operate my door meaning I am now locked out of my building.

I returned to the shop at 17:35 (they close at 6) – Patiently waited in line for the attendant to finish his patronizing comments to the customer before me who was unhappy about another service relating to shoe repairs.

After very politely explaining the above to the man behind the desk he stared me dead in the eyes in a very confrontational way and seemed surprised when I reacted in the same way.

He accepted no responsibility for my time that had been wasted from the shops incompetence, he did not apologize, did not try and resolve the situation, tried to intimidate me and acted as though I was the one in the wrong.

All of the above is unacceptable

The reason for writing this review:

1) You should not advertise a service you cannot complete to a satisfactory standard as it inconveniences your customer.

2) If you have inconvenienced a customer through your incompetence you should apologize and accept responsibility for your actions regardless of whether you can resolve the situation or not.

3) You should offer a refund on the money paid to you immediately and say I am very sorry for the inconvenience I have caused you now and for the further inconvenience you have for being locked out of your building and for the inconvenience the customer will have for resolving the issue that your shops incompetence has caused.

My building charges £40 per fob for new fobs, I gave you £15 so overall I will be £55 down just to be back to having one working FoB. This is not factoring in the two weeks I will have to wait to receive it.

May I suggest if you wish to avoid confrontation that you do not provoke your customers and do not advertise and charge your customers for work that you clearly cannot do.

Google Reviewer 2, Name (Bad Review):  Callum Smith

Google Bad Review (2):  Avoid this place for watch repairs. Simple battery replacement resulted in multiple scratches from screwdriver all over the back face.

Google Good Reviews #:  32

Google Reviewer Name (Good Review):  Eoghan Mc Dermott

Google Good Review:  Great service from both behind the counter. Alex did an excellent repair and reinforcement of my bag, the other lad couldn't have been more helpful while their machine was down.

Reviews last 30 Days:  0

Bad Review Percentage:  14%

Bad Reviews Top 10:  1

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  0

Website Backlinks:  0

Website Title:  Caplaneris Key Cutting, Quality Shoe & Watch Repair – Key Duplication Service

Keyword In Title:   did not find

City In Title:  did not find

Keyword Location:  Locksmith Barking, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  found

Google Tag Manager:  didn't find

FB Retargeting Pixel:  did not find

Display Ad Retargeting:  didn't find

 

5. DEALS AND SPECIAL OFFERS
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Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: 

Twitter ID: 

Twitter Tweets #:  0

Twitter Followers #:  0

Twitter Likes #:  0

Facebook Page URL: 

FB Likes #:  0

FB Followers #:  0

FB Posts In Last 30 Days: 

FB Last Posted Days Ago: 

FB Last Post Date: 

FB Last Post Text: 

FB Last Post Image: 

FB Desktop Cover URL:  did not find

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipNwAQa0PxRPHY52dQuLIc3NYeKjjz4G9GxcdzJN=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  did not find

YouTube URL: 

YouTube Subscribers:  0

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL: 

Posts #: 

Instagram Followers #: 

Instagram ID: 

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

 

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.