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1. GENERAL INFORMATION:
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Company Name: ELA LONDON
Address: Egerton Mansions
City: London
State/Region: England
Postal Code: SW3 2EJ
Country: GB
Website URL: http://www.elalondon.com/
Phone: 020 7589 9429
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: info@elalondon.com
Website Type: Unknown
Blog: didn't find
Blog URL:
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found
How Fast Does This Their Website Load up
Desktop Site Load Time: 7.1
Mobile Site Load Time: 7.3
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: didn't find
Facebook Connection: Yes
Google+ Connection: Yes
Pinterest Connection: Yes
YouTube Connection: No
Twitter Connection: Yes
Instagram Connection: Yes
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 7
Keyword: Jewelry Store Barking, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Jewellery Store
Categories: Jewellery Store,Fashion accessories shop,Designer Clothing Shop,Shoe Shop,Ladies' Clothes Shop
Google+ URL: https://www.google.com/maps/place/ELA+LONDON/data=!3m1!4b1!4m2!3m1!1s0x0:0x796ee9db576cb5f0
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 25
Google+ Score: 4.5
Google My Business Videos: 6
Top Maps Company: Warren James Jewellers – Barking
List of Competitors: Licensed to Charm | Raj Jewellers | Chrome Hearts | CARAT* London, Wimbledon Village | Accessorize | Kundan Jewellery | Swatch London Swatch Westfield White City
Google Bad Reviews #: 3
Google Reviewer 1, Name (Bad Review): Alana Paterson
Google Bad Review 1: Expensive dress arrived,was in poor condition with faded lace on the sides and pulled threads on the bodice of the dress. I rang the store, and was told that sale items could not be returned, even though this was not made clear to me at the time of purchase.
I then paid to have the item tracked returned, and received a very snooty response that they were under no obligation to accept it, and was told that the dress was in perfect condition, and they were only refunding as an exceptional service.
I found the staff to be snooty, unapologetic, and determined to tell me that a faulty item was in perfect condtion. I’m out of pocket as a consequnce.
Google Reviewer 2, Name (Bad Review): R. F.
Google Bad Review (2): Beware of additional duties on international purchases. I am fortunate to be able to order beautiful clothing from Paris and London frequently and until now have never had an additional bill for taxes or duties. This information is listed on the ELA website but of course if you don't know to look for it until you receive a DHL email saying you owe almost $200.00 additional dollars on your purchase. By that time it is too late to make an informed decision and too late to change your mind about the purchase so you are forced to pay. A simple notation that is actually visible (like on the check out page) that taxes and duties are not included would satisfy the need to know that this charge is also going to be added to your purchase. The response from the proprietor was very cold and rude simply stating the policy is on the website. As excited as I was to find ELA London and have a new source for the wonderful clothing that I buy, I am equally happy that I learned a lesson about reading the fine print (that you would never know to look for) and being more particular about the quality and transparency of the establishment that I spend my dollars with. You can be assured that I will not make the same mistake twice.
I am now responding to the owner since I am unable to do so in a separate response. Since the speed of the delivery nor the use of the offered 10% courtesy as an incentive to join your email list as an active client was not a subject of relevance, I'm not sure why you bring up these points in your response, nor do I think asking about a charge is “complaining”. I am including a photo of the two Taller Marmo dresses that I have purchased from London in the last 2 weeks- one from Harvey Nichols and the other from Net-A-Porter, I was not charged duties for either of these purchases. Should you care to review my receipts I will be happy to forward them to you via email. The point that I made in my review was the fact that ELA London was not transparent about the additional duty that would be owed since this information is stated on a web page that is not going to be looked for until an email from DHL is received with the amount due for duty. As you said, you were going to consider adding this information on the check out page which I believe would prevent additional negative situations with your international clientele and would be considered transparent in my view. Since this information was not visible until after the fact, I stand on my 1 star review of ELA London.
Google Good Reviews #: 21
Google Reviewer Name (Good Review): Louise Boothby
Google Good Review: Without doubt one of my favourite stores. The beautifully curated collection sits alongside unique pieces from Ela’s own line. I defy you to leave empty handed!
Reviews last 30 Days: 0
Bad Review Percentage: 12%
Bad Reviews Top 10: 2
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: E L A London – Multi-brand women's fashion boutique in Knightsbridge
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Jewelry Store Barking, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 0
PPC Adwords Monthly Budget($): 0
Google Analytics: found
Google Tag Manager: didn't find
FB Retargeting Pixel: did not find
Display Ad Retargeting: didn't find
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: https://twitter.com/elalondonshop
Twitter ID: @elalondonshop
Twitter Tweets #: 2846
Twitter Followers #: 462
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/elalondonshop
FB Likes #: 1924
FB Followers #: 1924
FB Posts In Last 30 Days: 0
FB Last Posted Days Ago:
FB Last Post Date:
FB Last Post Text:
FB Last Post Image:
FB Desktop Cover URL: https://scontent-lhr8-1.xx.fbcdn.net/v/t1.6435-9/121444237_3585641778149393_1304272285884568960_n.jpg?stp=dst-jpg_s960x960&_nc_cat=106&ccb=1-7&_nc_sid=e3f864&_nc_ohc=VgoieBpmB_EAX9TLmBb&_nc_ht=scontent-lhr8-1.xx&oh=00_AT_UcoG-BS4e0TTwFvY1XwkWVZwcFgQM5RbeYQENvva-cQ&oe=63245771
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipPqw_RNx4L7ZzUoY-bgYZmrhjP-HiKCbeiyrIWi=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: https://pbs.twimg.com/profile_banners/93235217/1544269025/1500×500
YouTube URL:
YouTube Subscribers: 0
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL: https://www.instagram.com/elalondonofficial
Posts #: 18000
Instagram Followers #: 1109
Instagram ID: @elalondonofficial
Pinterest URL: https://www.pinterest.co.uk/ea41
Pinterest Followers #: 622
Boards #: 13
Pins #: 31081
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.