Shining Diamonds London England EC1N 8AH Jeweller

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1. GENERAL INFORMATION:
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Company Name: Shining Diamonds

Address: 10a Hatton Garden

City: London

State/Region: England

Postal Code: EC1N 8AH

Country: GB

Website URL: https://www.shiningdiamonds.co.uk/?utm_source=google&utm_medium=organic&utm_campaign=gmb

Phone: 020 7404 7305

Owner First Name:

Owner Last Name:

Year Started:

Employees:

Revenue Estimate:

Email: sales@shiningdiamonds.co.uk

Website Type: Unknown

Blog: found

Blog URL: https://www.shiningdiamonds.co.uk/blog

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found

How Fast Does This Their Website Load up

Desktop Site Load Time: 2.7

Mobile Site Load Time: 2.4

SSL Verified: SSL verified

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find

Microformatscitation: didn't find

Click To Call on page: found

Facebook Connection: Yes

Google+ Connection: Yes

Pinterest Connection: Yes

YouTube Connection: No

Twitter Connection: Yes

Instagram Connection: Yes

Mobile Responsive: found

Mobile Optimized Site: found

Chatbot: not using a chatbot

Citations: 9

Keyword: Jewelry Store Camden, London

Ranking On The 1st Page: didn't find

Ranking On The Map: didn't find

1st Category: Jeweller

Categories: Jeweller,Diamond Dealer

Google+ URL: https://www.google.com/maps/place/Shining+Diamonds/data=!3m1!4b1!4m2!3m1!1s0x0:0x8e7523415e967d5b

Owner Verified: Yes

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 34

Google+ Score: 4.6

Google My Business Videos: 0

Top Maps Company: Celtic Dawn – Jewellery Arts Crafts and Gifts

Google Bad Reviews #: 4

Google Reviewer 1, Name (Bad Review): Omar Ha

Google Bad Review 1: Gold engagement ring turned silver

The team were welcoming and accommodating when I first went into place my order. They facilitated the design of a two tone engagement ring which I designed, they got the ring made and all seemed well. Until it didn't anymore… We took the ring in to get resized after a week or so. I was told it would take 3 days… It took 2 weeks. I was told it was free, but when I collected it they tried to charge me around £50 for hallmarking the gold where they cut the hallmarked section off. We overcame this, and after close inspection the ring seemed fine, the hallmark was there and all was inspected under a loop. The person who handed me the resized ring was unsure if I'd paid for the engagement ring and infront of my fiance asked if I'd paid and explicitly stated the amount, never felt so uncomfortable and totally was inappropriate to discuss money infront of my fiance. You should get more organised, you should know what's been paid and whats not.

After wearing the ring for a few weeks we started to notice a single silver patch in the yellow gold section which gradually became larger, as the days went by we noticed spots that were yellow turning silver. Naturally we were panicked and took it back to Shining Diamond. The three members of staff there were just as suprised and said that they would get it rectified, preference being a replacement and they all agreed that it is the only way forward. After more than a week we followed up and they said they were able to polish the silver bits off. I explicitly said that we were no longer confident in the ring and wanted a replacement. Clarice made it clear that she understood where I was coming from and said that she would see to a replacement. More than a week goes by again and we follow up to hear that it was taken to an independent jeweller to be checked and they confirmed it was yellow gold and not white gold plated yellow. They think it was caused by dripping rhodium on to the yellow band, which must have been covered up… Or they've replated it yellow. I can honestly say if you want to take the shine off of your experience then do go shop here. I thought I'd found the family jewelers but I was totally wrong.

I collected the ring today and informed them that after being without it for so long we would take it back and that I would be writing up my experience online. They supported this review and therefore here it is… this has been my experience buying an engagement ring from Shining Diamond.

Just a note that is of suprise that a replacement band would have cost them nothing really, if they have it at cost and have the material from the original ring it would have been peanuts to provide assurance and a satisfying experience. We're sad about it all.

Google Reviewer 2, Name (Bad Review): Julija

Google Bad Review (2): My partner bought by accident a wrong size engagement ring from Shining Diamonds that costed him over 6k!
When attended to resize the ring, was immediately met by a extremely abnoxious and derogatory manager who failed to introduce herself or congratulate on engagement for starters, but proceeded saying : well you won't get your ring back till the end of January and then continued talking on the phone. Then I was given a list of T&Cs to sign just to resize a ring! Basically they are not responsible for anything, including you have to pay £35 if they remove hallmark during resizing! When questioned why would one have to pay this after spending over 6k?
Responce from same manager: well, people spend 20k and pay this extra charge too! So how much does one need to spend, for you to respect me as a customer?
Excuse me, but I bought diamond platinum rings before that needed resizing and never have I ever recieved such a poor customer care and service!
I had never had to pay any extra cost for resizing nor hallmark, in fact I would be greeted with a smile, offered a glass of champagne and made comfortable! Such a petty charge of £35 in comparison with what you've just spent, is a joke!
Shining Diamonds should be ashamed asking for this charge, you should be covering this small cost as a gesture of appreciation and respect towards your customer for chosing your store and being greatful that someone just sent thousands of pounds and potentially would spend more in future!

One thing is for sure, I will not be choosing this store to purchase my wedding rings or any other jewellery at any point in future and I highly recommend to other customers to avoid Shinning Diamonds at all costs too. You deserve a better experience than this!

Google Good Reviews #: 30

Google Reviewer Name (Good Review): Arjun Mediratta

Google Good Review: Brilliant value for jewellery. Shout out to George, I think he was the main reason why we bought the ring from Shining diamonds. Thanks

Reviews last 30 Days: 7

Bad Review Percentage: 12%

Bad Reviews Top 10: 2

IP Bad Reviews #: 0

IP Bad Reviews:

YP Reviews #: 0

YP Bad Reviews #: 0

YP Bad Reviews:

Keywords In Homepage: 0

Website Backlinks: 0

Website Title: Diamond Rings & Engagement Rings Hatton Garden London | Shining Diamonds®

Keyword In Title: did not find

City In Title: did not find

Keyword Location: Jewelry Store Camden, London

Monthly Search Volume: 0

PPC Adwords Daily Budget($): 101.03

PPC Adwords Monthly Budget($): 3031

Google Analytics: found

Google Tag Manager: found

FB Retargeting Pixel: found

Display Ad Retargeting: found Google

5. DEALS AND SPECIAL OFFERS
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Groupon Offer:

Groupon Offer Title:

Groupon Purchases:

Groupon Offer Expiration:

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: https://twitter.com/ShiningDiamond3

Twitter ID: @ShiningDiamond3

Twitter Tweets #: 991

Twitter Followers #: 1431

Twitter Likes #: 0

Facebook Page URL: https://www.facebook.com/shiningdiamonds.co.uk

FB Likes #: 30644

FB Followers #: 30814

FB Posts In Last 30 Days: 0

FB Last Posted Days Ago:

FB Last Post Date:

FB Last Post Text:

FB Last Post Image:

FB Desktop Cover URL: did not find

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipPoxj3a_TtDJL_LTCvQIUgR85CesYuYO-wt8LXM=w374-h615-k-no

Youtube Cover URL: did not find

Twitter Cover URL: https://pbs.twimg.com/profile_banners/926410765/1501657797/1500×500

YouTube URL:

YouTube Subscribers: 0

YouTube Views: 0

YouTube Videos: 0

YouTube Video Search: found

Google Video Search: didn't find

Instagram URL: https://instagram.com/shiningdiamondslondon

Posts #: 2776

Instagram Followers #: 642

Instagram ID: @shiningdiamondslondon

Pinterest URL: http://www.pinterest.com/shiningdiamond3/

Pinterest Followers #: 744

Boards #: 39

Pins #: 1502

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.