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1. GENERAL INFORMATION:
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Company Name: Mappin & Webb – Official Rolex Retailer
Address: Unit 4
City: London
State/Region: England
Postal Code: EC3M 5AL
Country: GB
Website URL: https://www.mappinandwebb.com/
Phone: 020 7481 0052
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: mwenquiries@mappinandwebb.com
Website Type: Unknown
Blog: didn't find
Blog URL:
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found
How Fast Does This Their Website Load up
Desktop Site Load Time: 5.2
Mobile Site Load Time: 4.5
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: found
Facebook Connection: Yes
Google+ Connection: Yes
Pinterest Connection: Yes
YouTube Connection: Yes
Twitter Connection: No
Instagram Connection: Yes
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 2
Keyword: Jewelry Store City of London, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Jewellery Store
Categories: Jewellery Store,Watch shop
Google+ URL: https://www.google.com/maps/place/Mappin+%26+Webb+-+Official+Rolex+Retailer/data=!3m1!4b1!4m2!3m1!1s0x0:0xcb4ae80dc047f92a
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 48
Google+ Score: 4.3
Google My Business Videos: 0
Top Maps Company: Ernest Jones
List of Competitors: CHANEL Fine Jewellery New Bond St. Store | Kenz Jewellers | Gucci Selfridges | Pandora Westfield Stratford City | Becky Becks | Les Néréides | Van Cleef & Arpels (London – Harrods)
Google Bad Reviews #: 9
Google Reviewer 1, Name (Bad Review): Adam James P
Google Bad Review 1: I called the Mappin & Webb Store to purchase a surprise watch for my partners birthday on the 26th AUG,
I spoke to a rude lady on the phone called Sam, Why i was speaking to her on the phone, I was trying to describe a ladies model of watch i saw in west-fields, but I explained I want the watch in Rose Gold and sun-dust dial as I want my partners watch to match my DD40 sun-dust. But I have a photo of the watch I saw in Westfield's. I agreed for Sam to message me via whatsapp so i could send her the watch model I wanted ( thats it )
After that I was told she would call me back in 20 mins so she could check the system to see whats available, I didn't get a call back at all, I got a series of whatsapp messages off Sam out of hours late in the evening, Telling me she had ordered a watch i had not asked for, She even sent me question marks if I wasn't to respond fast enough.
I responded politely but the next day i called the store the next day and asked not to be contacted outside office hours, The very same evening why I was eating dinner with my partner my whatsapp started to beep away I had several messages of SAM at 8PM in the evening, I was eating dinner with my partner and this time unfortunately she saw the messages, It caused a argument at home why a store worker was messaging me so late at night and asked to see the messages what ultimately ruined the surprise I had in store for my partner.
The next day I called head office to file a official complaint, Even they was very shocked and I was informed no store worker should contact me outside store hours. Infact some of the messages what SAM sent me was from 19:00 and even at 22:58PM at night.
After I had made a official complaint, I made it clear I don't want SAM to contact me AGAIN, – Sam was made aware I had made a complaint because she called me and was once again rude to me on the phone, I explained to sam politely my partner had saw the messages of her surprise watch because she had messaged me at unreasonable hours, She told me if my partner has trust issues thats not her fault, I explained you messaged me at 11 at night, After I had asked you not to message me, She told me she had had time off work because of family issues, and told me she had several passings in the family, She then went on to tell me – I hope i feel great and and can sleep at night knowing my complaint about her could potentially loose her job. – On one whatsapp I sent sam, I even had to take a photo of my partner trying to grab my phone because she started sending me question marks when I never replied fast enough.
She even said to me I never sounded serious about buying a watch thats why she wanted to book me an appointment –
I have never been spoken to or treated to like that ever in the history of my shopping experiences in west end – even when Sam made major errors and caused great stress on me, I was made to feel more uncomfortable, I followed the correct procedure and made a complaint to be further harassed by Sam and even an attempt to make me feel guilty,
The sad thing is Ive looked forward to a beautiful surprise for my partner all year, and this has been taken away from me –
Thanks alot sam !
Since then i had to make my purchase for a watch + insurance from another store. I would like to say a big thank you to Emma a store manager in Bond Street, Who helped me with my purchase called me at reasonable hours, and was very helpful in getting me the beautiful watch i wanted and treated me with the upmost respect as a customer.
Google Reviewer 2, Name (Bad Review): Tab Chan
Google Bad Review (2): Disgusting staff horrible customer service save your time go somewhere else.
Google Good Reviews #: 38
Google Reviewer Name (Good Review): Finley Woodus
Google Good Review: Fantastic service, the people are terrific and more than happy to help. Would highly recommend.
Reviews last 30 Days: 1
Bad Review Percentage: 19%
Bad Reviews Top 10: 0
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: Mappin and Webb | Watch & Jewellery Shops, Weddings Rings for Men & Women UK
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Jewelry Store City of London, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 3803.3
PPC Adwords Monthly Budget($): 114099
Google Analytics: found
Google Tag Manager: found
FB Retargeting Pixel: found
Display Ad Retargeting: found Google
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:
Twitter ID:
Twitter Tweets #: 0
Twitter Followers #: 0
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/mappinandwebb
FB Likes #: 144391
FB Followers #: 143017
FB Posts In Last 30 Days: 0
FB Last Posted Days Ago:
FB Last Post Date:
FB Last Post Text:
FB Last Post Image:
FB Desktop Cover URL: https://scontent-lhr8-2.xx.fbcdn.net/v/t39.30808-6/292680518_5788500541161298_5877308274539859000_n.jpg?stp=dst-jpg_s960x960&_nc_cat=105&ccb=1-7&_nc_sid=e3f864&_nc_ohc=2cjIBGeFPLMAX-LBqO0&_nc_ht=scontent-lhr8-2.xx&oh=00_AT_KcJrMRRpumXetqSbEXSJfJsFLBy3Q-aQY0HrXA_g8HA&oe=63056244
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipMzB7B366Pqn0eCuD-Bw4IZLfFDBvvgi8GjoTWJ=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: did not find
YouTube URL: https://www.youtube.com/c/MappinWebb
YouTube Subscribers:
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL: https://www.instagram.com/mappinandwebb/
Posts #: 18100
Instagram Followers #: 2736
Instagram ID: @mappinandwebb
Pinterest URL: https://uk.pinterest.com/mappinandwebb/
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.