Category: Lounge

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1. GENERAL INFORMATION:
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Company Name:  COYA City

Address:  31-33 Throgmorton St

City:   London

State/Region:  England

Postal Code:  EC2N 2AT

Country:  GB

Website URL:  https://coyarestaurant.com/restaurants/london-city/

Phone:  020 3907 0000

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email:  reservations.ac@coyarestaurant.com

Website Type:  WordPress

Blog:  didn't find

Blog URL: 

 

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:  found

How Fast Does This Their Website Load up

Desktop Site Load Time:  1.7

Mobile Site Load Time:  1.0

SSL Verified:  SSL verified

 

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn't find

Microformatscitation:  didn't find

Click To Call on page: found

Facebook Connection:  No

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  No

Twitter Connection:  No

Instagram Connection:  Yes

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  0

Keyword:  HVAC Services City of London, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Peruvian restaurant

Categories:  Peruvian restaurant,Bar,Lounge,Restaurant

Google+ URL:   https://www.google.com/maps/place/COYA+City/data=!3m1!4b1!4m2!3m1!1s0x0:0x50739e480ffe41e2

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  669

Google+ Score:  4.4

Google My Business Videos:  3

Top Maps Company:  Air On LTD

List of Competitors: 

Google Bad Reviews #:  84

Google Reviewer 1, Name (Bad Review):  C W

Google Bad Review 1:  Absolutely terrible procedures in this restaurant.I made a reservation stating my allergens, which was accepted and confirmed.Upon arriving the polite maitre de confirmed he was aware of my nut allergy and had some options ready for me. Upon actually trying to order food, I was flat out REFUSED any food , the restaurant manager told me that they could not accommodate me due to my nut allergy.

When questioned about why my booking was accepted and confirmed with clear options selected to inform them of my nut allergy on thier own system…..the manager became patronising and right out LIED and said the information wasn't on the system – despite other staff mentioning they were aware to me.

He informed me we could stay for some complimentary drinks ( a poor substitute for a wasted journey with no meal) – but then proceeded to come over TWO more times – at which he proceeded to assign blame to me – I immediately let him know that the procedures needed to reflect thier incompetency in catering to individuals with allergens.

Why were there 3 points where I was not informed of this – making the reservation with options to add in allergens – confirming the booking electronically via thier own system, lastly, staff confirming it would be no problem upon arrival.

As my friend & I were already at the establishment, we had one more drink and then left.

It absolutely disgusts me that this was the manager's attitude in this situation.

I am sure management will leave a comment stating there was a miscommunication, claiming I am disgruntled; or somehow lax in my attitude to my own anaphylactic nut allergy. DO NOT BELIEVE IT!

I am disgusted and disappointed in this discriminatory behaviour.

Google Reviewer 2, Name (Bad Review):  Risha Nanda

Google Bad Review (2):  To preface this message the Code App is an app used by people in the service industry to enjoy dining at wonderful restaurants across London with a discount.

I work in the restaurant industry and went to Coya this evening to enjoy a lovely meal with a friend from New York.

I have the code app – when I presented the app (which gives 50% off of food not including alcoholic beverage) the manager (called Breezy) came over and said we could not use the app as we were supposed to tell him we had the app upon arrival because we would have been given a different menu – which is totally fair .

I asked for the “different” menu for future reference in which he brought me the same menu. I was genuinely confused because this was the exact same menu. I then said, I completely understand if the menu was different but this is the same menu and you are treating me like I’m trying to con you. (Mind you I pay for the luxury of this app). He then said no, you can not just enjoy your meal and then tell us you have the app.

SO what I understood here was that I was not allowed to ENJOY my meal in this fancy restaurant with this great service because I have an app that essentially says I cannot afford this place. Had I told him I had the app at 7:30pm as opposed to 9:30pm we would have had a different service – discrimination to say the least. Moreover, we were two young women dining, so some might understand that we could have never won the argument.

What I know as someone who has worked in fine dining for 15 years is that nothing in his system would merit the fact that he denied us something we could have easily used. His system did not know that we checked in at 7:30 and his ego and demeanour only told me how he felt about us using the app.

I have used this app on numerous occasions in the most lovely places across the city, never have I experienced this. Again, as someone who understands the system in service, I actually was mind boggled.

And I am sad to see that a person who works and manages at this restaurant seems to have an attitude of “above” as a person who serves.

This was the most insulting experience I have ever had.

Google Good Reviews #:  432

Google Reviewer Name (Good Review):  Gabriel Ionita

Google Good Review:  5 stars are not enough to describe the experience we had. The setup, the food, the music, absolutely amazing. Chris, responsible for our service a true professional.

Reviews last 30 Days:  12

Bad Review Percentage:  13%

Bad Reviews Top 10:  5

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  0

Website Backlinks:  0

Website Title:  City of London – COYA | Restaurants

Keyword In Title:   did not find

City In Title:  found

Keyword Location:  HVAC Services City of London, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  found

Google Tag Manager:  didn't find

FB Retargeting Pixel:  did not find

Display Ad Retargeting:  didn't find

 

5. DEALS AND SPECIAL OFFERS
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Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: 

Twitter ID: 

Twitter Tweets #:  0

Twitter Followers #:  0

Twitter Likes #:  0

Facebook Page URL: 

FB Likes #:  0

FB Followers #:  0

FB Posts In Last 30 Days: 

FB Last Posted Days Ago: 

FB Last Post Date: 

FB Last Post Text: 

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FB Desktop Cover URL:  did not find

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipMhXTB-rC8Uj8lly5Dzsq-hhdJMDaQqyaO6YWO6=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  did not find

YouTube URL: 

YouTube Subscribers:  0

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL: 

Posts #: 

Instagram Followers #: 

Instagram ID: 

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

 

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.