Category: Group accommodation

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1. GENERAL INFORMATION:
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Company Name:  YHA London Central Hostel

Address:  104 Bolsover St

City:   London

State/Region:  England

Postal Code:  W1W 5NU

Country:  GB

Website URL:  https://www.yha.org.uk/hostel/yha-london-central?utm_source=google&utm_medium=maps&utm_campaign=google-places

Phone:  0345 371 9154

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email: 

Website Type:  Unknown

Blog:  didn't find

Blog URL: 

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:  didn't find

How Fast Does This Their Website Load up

Desktop Site Load Time:  0.8

Mobile Site Load Time:  0.3

SSL Verified:  SSL verified

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn't find

Microformatscitation:  didn't find

Click To Call on page: didn't find

Facebook Connection:  No

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  No

Twitter Connection:  No

Instagram Connection:  No

Mobile Responsive:  didn't find

Mobile Optimized Site:  didn't find

Chatbot:  not using a chatbot

Citations:  8

Keyword:  zoo City of Westminster, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Hostel

Categories:  Hostel,Charity,Group accommodation,Youth hostel

Google+ URL:   https://www.google.com/maps/place/YHA+London+Central+Hostel/data=!3m1!4b1!4m2!3m1!1s0x0:0x17ffcad4ebb9ebeb

Owner Verified:  Yes

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  1297

Google+ Score:  4.2

Google My Business Videos:  2

Top Maps Company:  Westminster Abbey

List of Competitors: 

Google Good Reviews #:  657

Google Reviewer Name (Good Review):  Andrzej Stolarski

Google Good Review:  (Translated by Google) Thank you (Original) Dziękuję

Google Bad Reviews #:  215

Google Reviewer Name (Bad Review):  Clarisa Punla

Google Bad Review:  I tried contacting YHA London Central via Expedia to change my reservation dates TWICE. I did not receive answers and I was aware of the cancelation change policies. I did not want to pay extra fees so I contacted YHA London directly through e-mail to which I attached screenshots to all my attempts to change my reservation. I got into contact with Caroline who I expressed my issues to (to change the reservation date) and she told me, “We would like to offer the option to modify your booking on your Expedia account without any charges that would be incurred outside the cancellation and amendment period. Please let us know when you manage to do this.” To which I notified her that I could not make those changes because I kept getting directed to contact the hostel. I did not get an answer from Caroline and followed up THREE times. Because Caroline knew the changes I wanted to make and I followed up with her as directed, I appeared at the hostel on the date I wanted to change my reservation to. I was told the hostel was booked and that I was marked as a no show – even though I was in contact with someone who knew I wanted to change my reservation. I did not stay at YHA Central London or any of their other branches in the area and expressed that I would like a refund to which I was told I would be helped. I forwarded all my emails to the same email I was initially contacting, but specifically to Chiara, who was the one who helped me in person. After following up a few times after no responses, she told me, “I just have a conversation with Expedia regarding your booking issue. They checked their references and since the issue has been caused by their system you could get in touch with Expedia Customer Service in order to verify and process a refund. Please, feel free to call them at any time to this phone number: —— At this stage I just can forward your request to Expedia and they would be able to support you.” So I got into contact with Expedia through phone call and was basically told that they could not do anything because I was in contact with the hostel and that it was not on their end. They were essentially in a back and forth about who is responsible for the charge. I feel like I was lied to when Chiara said she had a conversation with Expedia.

Further, I got into contact with Expedia again via Twitter and they told me that YHA was, in fact, responsible for the charge – I reserved with a pay at the counter method so Expedia did not collect anything from me. Expedia customer service (both over the phone and Twitter) also contacted the hostel themselves to address the issue. I contacted the hostel again via email explaining all of this and asking for an explanation as to why they denied my request for a refund and why they were claiming that it was Expedia's responsibility. They responded quite immediately saying that my refund had been approved and that Expedia would get in touch with me since they would be the ones processing the refund. When I asked for their Expedia contact so I could contact them directly, radio silence once again. In total, I've had to follow up with YHA over 15 times due to their lack of communication.

I was very much in the dark about who was responsible for my refund – at quick glance, my bank statement recorded it as Expedia, but in full detail (as I have taken this issue further) I have full receipt of the charge being taken by YHA. I have screenshots and emails to back this issue. Since being promised a refund, I've followed up with YHA three times and no response.

Reviews last 30 Days:  7

Bad Review Percentage:  17%

Bad Reviews Top 10:  4

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  0

Website Backlinks:  0

Website Title: 

Keyword In Title:   did not find

City In Title:  did not find

Keyword Location:  zoo City of Westminster, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  didn't find

Google Tag Manager:  didn't find

FB Retargeting Pixel:  did not find

Display Ad Retargeting:  didn't find

5. DEALS AND SPECIAL OFFERS
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Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: 

Twitter ID: 

Twitter Tweets #:  0

Twitter Followers #:  0

Twitter Likes #:  0

Facebook Page URL: 

FB Likes #:  0

FB Followers #:  0

FB Posts In Last 30 Days: 

FB Last Posted Days Ago: 

FB Last Post Date: 

FB Last Post Text: 

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FB Desktop Cover URL:  did not find

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipMVrKrXbmGEq-tKAGHPoREJKSJl5CAODaknc0dj=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  did not find

YouTube URL: 

YouTube Subscribers:  0

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL: 

Posts #: 

Instagram Followers #: 

Instagram ID: 

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.