Category: Funeral home

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1. GENERAL INFORMATION:
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Company Name:  Co-op Funeralcare, East Ham

Address:  16 High St N

City:   London

State/Region:  England

Postal Code:  E6 2HJ

Country:  GB

Website URL:  https://www.coop.co.uk/funeralcare/funeral-directors/east-ham/E6-2HJ/16-high-street-north?utm_source=gmb&utm_medium=organic&utm_campaign=gmb-maps-EastHam&y_source=1_MTU5ODIyNjktNzE1LWxvY2F0aW9uLndlYnNpdGU%3D

Phone:  020 4571 6318

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email: 

Website Type:  Unknown

Blog:  didn't find

Blog URL: 

 

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:  didn't find

How Fast Does This Their Website Load up

Desktop Site Load Time:  3.9

Mobile Site Load Time:  0.9

SSL Verified:  SSL verified

 

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn't find

Microformatscitation:  didn't find

Click To Call on page: found

Facebook Connection:  Yes

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  Yes

Twitter Connection:  Yes

Instagram Connection:  No

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  0

Keyword:  Funeral Services Barking, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Funeral home

Categories:  Funeral home

Google+ URL:   https://www.google.com/maps/place/Co-op+Funeralcare%2C+East+Ham/data=!3m1!4b1!4m2!3m1!1s0x0:0x5f700d6894c3002e

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  4

Google+ Score:  2.0

Google My Business Videos:  0

Top Maps Company:  B Wallis & Son Funeral Directors

List of Competitors:  TCS Repatriation | Co-op Funeralcare, Harlesden | Hayes & English Funeral Directors | Holloway Funeralcare | Co-op Funeralcare, Catford | Eternal Pages Funeral Directors | Alfred English & Sons Funeral Directors

Google Bad Reviews #:  3

Google Reviewer 1, Name (Bad Review):  Not amused

Google Bad Review 1:  We found the cop op funeral care East Ham to be very disappointing. If you want to look at any funeral plans for a funeral directors, CRIBBS would be the best bet all day long.

Patricia who runs this office, continually got the spelling of my mother in laws name wrong.
We ordered a white wicker casket and got a wicker brown coloured casket.
Patricia, rang on the Thursday to say that the casket was not bright white, but was white.
As this was not the case, Patricia lied.

When we got to the chapel of rest on the following day, Patricia was very unprofessional and entered the room where my Mother in law was and was discussing matters over her casket with My wife and sister in law.
This was extremely unprofessional and any discussions should never take place in the room where your loved one is lying.

The name plate on the casket had the wrong spelling of my mother in laws surname and Middle name , that was a theme throughout any form filling that Patricia was still getting wrong after being corrected a couple of times.

Also Patricia had many photos of my Mother in law and they managed to put her hair on the wrong side with a quif , but all photos showed her hair to the left and down and the make up was not done well and there was stray facial hair left on my mother in law.
This was also pointed out to Patricia.
We left on the Friday with the understanding the casket would be replaced as we had bought flowers to match a white casket. Also that the name plate would be changed and my mother in laws hair changed and make up done better with any stray facial hair pulled off .

When other family members arrived on Saturday Morning , none of the above had been done even though Patricia knew other family members would be attending.

This caused further unnecessary stress. My wife then got a call from management to say that there was no way that they could change the casket in time for the funeral as Finding out Friday afternoon left it to late, this was distressing and if Patricia had not misled my wife on the Thursday , maybe a white casket could of been sought.
We were told we would have to postpone the funeral that was on the Monday if we wanted the white casket or get a refund for the casket we had.
As we could not postpone the funeral we had to buy a garland of flowers to wrap around the whole casket to try and disguise the colour of the casket. We were not offered for a refund of the extra flowers.

When looking at other reviews on CO OP’S main site , this seems to not be an isolated incident.

The colour of the casket was also in our view , tried to be covered up as the room that my mother in law was in was so dimly lit by one lamp, we had to put our phone lights on to look at things in the room.

We found out later there was a main light switch in the room that other family members found and turned on. This was definitely a ploy to disguise everything that was wrong.

When we went to the Same room on the Monday to check everything was ok, I went in after my wife to find my wife and Patricia in the room with my mother-in-law, the door was open and the light fully on , again discussing matters over the casket.
This looked and felt so wrong, but it was becoming evident, Patricia does not work in a dignified or professional way.
As I had called Patricia out on the phone for misleading my wife, Patricia did not even acknowledge me when I entered the room and completely ignored that I was there.

So if you do already have a CO OP plan for a relative, try to avoid this branch as you will regret it .
I was compelled to write this review as my sister in law has just received a letter from Patricia asking for feedback, not an inkling of an apology and guess what, yes Patricia again spelt the family Surname wrong and my Mother in laws middle name.

You couldn’t make it up!

Google Reviewer 2, Name (Bad Review):  Annemarie ling

Google Bad Review (2):  Awful.Avoid and try Cribbs for a dignified,empathetic experience.At a lower cost than coop simple plan!!
Was given funeral information on a post it note!!!

Google Good Reviews #:  1

Google Reviewer Name (Good Review):  Dionne Fennings

Google Good Review:  This is my 3rd funeral in 8 months and the co op have been very good helping me with my arrangements and have treated me with care and kindness and shown my family respect and i cant say anything bad

Reviews last 30 Days:  0

Bad Review Percentage:  75%

Bad Reviews Top 10:  3

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  5

Website Backlinks:  0

Website Title:  Funeral Directors in East Ham, High Street North – Co-op

Keyword In Title:   did not find

City In Title:  did not find

Keyword Location:  Funeral Services Barking, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  4143.97

PPC Adwords Monthly Budget($): 124319

Google Analytics:  didn't find

Google Tag Manager:  didn't find

FB Retargeting Pixel:  did not find

Display Ad Retargeting:  didn't find

 

5. DEALS AND SPECIAL OFFERS
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Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:  https://twitter.com/CoopFuneralcare

Twitter ID:  @CoopFuneralcare

Twitter Tweets #:  8298

Twitter Followers #:  8021

Twitter Likes #:  0

Facebook Page URL:  https://www.facebook.com/coopfuneralcare

FB Likes #:  12053

FB Followers #:  12895

FB Posts In Last 30 Days:  11

FB Last Posted Days Ago:  Today

FB Last Post Date:  August 23, 2022

FB Last Post Text:  Find out why we’re getting more comfortable talking about death ⬇ https://coop.uk/3NMd9sq

FB Last Post Image:  https://scontent-lcy1-1.xx.fbcdn.net/v/t39.30808-6/300441201_4870213616412460_7388480792632901815_n.jpg?stp=dst-jpg_p240x240&_nc_cat=110&ccb=1-7&_nc_sid=2d5d41&_nc_ohc=OuvflTpvAvcAX81CX1S&_nc_ht=scontent-lcy1-1.xx&oh=00_AT8_fT5PoB6Qwzgj3G9zTtmjR1LlzjZ7o5FlmbDeUQcP2w&oe=630B84EE

FB Desktop Cover URL:  https://scontent-lcy1-1.xx.fbcdn.net/v/t39.30808-6/272898581_4319002078200286_887364660826784767_n.png?stp=dst-png_s960x960&_nc_cat=109&ccb=1-7&_nc_sid=e3f864&_nc_ohc=Uk-BqZVWaXkAX_yIV8m&_nc_ht=scontent-lcy1-1.xx&oh=00_AT_Z-pLVtO09tcbFnEuxQpKIpCOArthncj2rzv6IvlphmQ&oe=630B619E

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipM6rCnBG-SZ872tPsjuAhWDIwW4Y6EBLT5h9Qsi=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  https://pbs.twimg.com/profile_banners/487744457/1643973260/1500×500

YouTube URL:  https://www.youtube.com/user/CoopFuneralcare

YouTube Subscribers: 

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL: 

Posts #: 

Instagram Followers #: 

Instagram ID: 

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

 

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.