WELCOME TO OUR QLM.DIRECT LISTING
PLEASE FEEL FREE TO SCROLL DOWN THROUGH THE (6) SECTIONS BELOW.
1. GENERAL INFORMATION:
==========================
Company Name: Burke & Wills Removals Ltd
Address: Unit 69
City: London
State/Region: England
Postal Code: SW17 0BA
Country: GB
Website URL: https://www.burkeandwills.co.uk/
Phone: 020 8947 9001
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: info@burkeandwills.co.uk
Website Type: WordPress
Blog: found
Blog URL: https://www.burkeandwills.co.uk/blog/
2. WEBSITE PERFORMANCE AND SECURITY:
==========================
Contact Form: didn't find
How Fast Does This Their Website Load up
Desktop Site Load Time: 3.1
Mobile Site Load Time: 1.8
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
==========================
Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: didn't find
Facebook Connection: Yes
Google+ Connection: No
Pinterest Connection: No
YouTube Connection: No
Twitter Connection: Yes
Instagram Connection: Yes
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 2
Keyword: Moving Company Dagenham, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Removals Service
Categories: Removals Service
Google+ URL: https://www.google.com/maps/place/Burke+%26+Wills+Removals+Ltd/data=!3m1!4b1!4m2!3m1!1s0x0:0x8eb4af9901b2862a
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
==========================
Google Reviews #: 41
Google+ Score: 4.6
Google My Business Videos: 0
Top Maps Company: Wise Move Man & Van Services Ltd – Commercial & Domestic Removals, Man and Van Services, Packaging Services, Removals Ilford
List of Competitors: Mario Moving London | we move all removals | Happy 2 Move | City Moving & Storage Ltd | Nightingale Removals and Storage London | Clockwork Removals South London | NON STOP REMOVALS
Google Bad Reviews #: 4
Google Reviewer 1, Name (Bad Review): David Lashbrook
Google Bad Review 1: DO NOT BOOK – BAD CUSTOMER SERVICE.
I can't stipulate enough how much stress (and money) these guys have caused over the past few weeks. I found their customer service to be cold and lacking empathy, had a really negative experience with this company, and so want others to avoid a similar experience.
Due to no fault of our own, we had to look at postponing our move, and instead of being accommodating, they also seemed quite happy to charge us £600 for the trouble. They justified this on the basis that they hadn't rebooked the dates (despite it being the busiest time for movers ever – March 2021, and the original date of the move hadn't even passed yet).
If this review hasn't put you off yet, and you are still going to book with them, then please ensure you have fully exchanged first, or you check their postponement policies as they are really strict (and expensive). Whereas other companies don't charge unless the postponement charges are within 7 days, this company will charge up to 10 days notice, and don't seem to care whether you cancel or book in with them again.
I can't comment on their ability to move your goods; in the end we ended up cancelling because they refused outright to waiver the 30% (£600) postponement charge. They were so unreasonable and unwilling to help us that we decided to go elsewhere.
UPDATE IN RESPONSE TO COMPANY REPLY:
1 – Initial enquiries might have been made for 22nd & 23rd March, but no formal agreement was made.
2 – We were informed by Burke and Wells of a previous cancellation in regards to 25th and 26th March and made to feel as though the dates would be filled immediately due to the busy period. We didn't ‘insist' on booking prior to completion either. We were acting on advise from our agent to go ahead with the booking on the basis exchange was going ahead that day.
3 – Payment was taken on day we booked (not two weeks prior).
4 – At the time of booking it wasn't made clear that the company treats a postponement the same as a cancellation, and therefore terms and conditions were not fully discussed verbally.
5 – The postponement notification was made with enough time for the company to rebook dates (and they admitted one of the dates had already been filled at time of refund).
6 – Was given no choice but to request a refund on the basis that the company refused to negotiate on the 30% charge, despite having filled one of the dates, with still time for the company to rebook the remaining date.
7 – We will be issuing a formal complaint with the company and do not believe this review to be ‘grossly unfair'.
UPDATE:
After complaining the company have refused to issue a refund or take any responsibility for poor customer service.
Google Reviewer 2, Name (Bad Review): H O
Google Bad Review (2): Website says “No Job Too Big or Too Small” but my custom was refused because moving from a 2 bedroom flat to a 3 bedroom house was deemed too small. This company was recommended by a colleague so I assume they do a good job, IF your house is big enough.
Google Good Reviews #: 37
Google Reviewer Name (Good Review): Jack Whittaker
Google Good Review: Great service from the team who were friendly and considerate, and competitively priced with other London based movers I contacted
Reviews last 30 Days: 1
Bad Review Percentage: 10%
Bad Reviews Top 10: 2
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: Burke and Wills Removals and Storage | South London
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Moving Company Dagenham, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 0
PPC Adwords Monthly Budget($): 0
Google Analytics: found
Google Tag Manager: found
FB Retargeting Pixel: didn't find
Display Ad Retargeting: didn't find
5. DEALS AND SPECIAL OFFERS
==========================
Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
==========================
Twitter Page URL: https://twitter.com/BWillsRemovals
Twitter ID: @BWillsRemovals
Twitter Tweets #: 761
Twitter Followers #: 924
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/burkeandwillsremovals
FB Likes #: 0
FB Followers #: 0
FB Posts In Last 30 Days: 0
FB Last Posted Days Ago:
FB Last Post Date:
FB Last Post Text:
FB Last Post Image:
FB Desktop Cover URL: did not find
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipOL-aAiBMs9RZdjLFFmtC9yonuCESAJLdB9iJg=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: https://pbs.twimg.com/profile_banners/970951870075326464/1526648522/1500×500
YouTube URL:
YouTube Subscribers: 0
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL:
Posts #:
Instagram Followers #:
Instagram ID:
Pinterest URL:
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.