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1. GENERAL INFORMATION:
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Company Name: west elm
Address: 209 Tottenham Ct Rd
City: London
State/Region: England
Postal Code: W1T 7PN
Country: GB
Website URL: https://www.westelm.co.uk/tottenham-court
Phone: 020 7637 9150
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: customerservice@westelm.co.uk
Website Type: Unknown
Blog: didn't find
Blog URL:
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found
How Fast Does This Their Website Load up
Desktop Site Load Time: 5.1
Mobile Site Load Time: 0.7
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: found
Facebook Connection: Yes
Google+ Connection: Yes
Pinterest Connection: Yes
YouTube Connection: No
Twitter Connection: No
Instagram Connection: Yes
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 39
Keyword: Furniture Store Barnet, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Home Furniture Shop
Categories: Home Furniture Shop,Bedroom furniture store,Curtain Shop,Lighting Shop,Rug Shop
Google+ URL: https://www.google.com/maps/place/west+elm/data=!3m1!4b1!4m2!3m1!1s0x0:0xcd591b0024ea37b2
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 362
Google+ Score: 3.4
Google My Business Videos: 3
Top Maps Company: Furniture Village Friern Barnet
List of Competitors: Robertaebasta® London | Luxuria London Ltd | Top Beds & Furniture London | RB12 Ltd. | Collier Webb | Oliver Bonas | Two Columbia Road
Google Bad Reviews #: 140
Google Reviewer 1, Name (Bad Review): Baralee Phanket
Google Bad Review 1: Terrible service I have ever experienced!!!!
I had ordere a sofa online 30 days ago and it should be arrived 21 days ago. But it had not arrived in time.
One week passed, I called them and ask what did happen with the oder. They told me to call the delivery company. I called the delivery company and they just connected my call to WEST ELM AGAIN. I talked to a WEST ELM staff. She could not give me any answer about my order and she could not allow me to cancel it also. She said she would send an email explain about what happen within 24 hours.
24 hours passed without any reply from WEST ELM. So I called them again and now they told me that they alredy cancelled my ordered WITHOUT ANY REFUND. So I as a costomer have to asked them for refund from the order that had not arrived in time and got cancelled form the company.
So if you are considering to buy anything from WEST ELM. There are many chances that
– your odered are not arrived in time.
– They do noy communicatae with you nor let you know about your order.
– They give you wrong information about your order.
– THEY CANCEL YOUR ORDER WITHOUT ANY REFUND UNTIL YOU ASK THEM TO DO SO.
I don not know how company with terrible and unprofessional services like this still running. For me this is the first and the last time that I ordered things with them.
Google Reviewer 2, Name (Bad Review): Ashish Sharma
Google Bad Review (2): Very bad customer service. Ordered (furniture worth £1500), no sign of delivery after order was placed 15 days with regular follow ups. I was informed to contact Delivery company myself who informed me that they haven't received any order from West Elm yet (after 15 days of placing the order).
Now, I have asked to cancel my order and issue a refund, not expecting this to happen smoothly either. They are not competent to deal with customers. Save yourself grief and trouble, look elsewhere
Google Good Reviews #: 133
Google Reviewer Name (Good Review): Jeremy Lynton
Google Good Review: Lovely furniture, not cheap, but good quality for the price
Reviews last 30 Days: 1
Bad Review Percentage: 39%
Bad Reviews Top 10: 5
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: Store Location: Tottenham Court | west elm United Kingdom
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Furniture Store Barnet, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 139.47
PPC Adwords Monthly Budget($): 4184
Google Analytics: didn't find
Google Tag Manager: didn't find
FB Retargeting Pixel: did not find
Display Ad Retargeting: didn't find
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:
Twitter ID:
Twitter Tweets #: 0
Twitter Followers #: 0
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/westelm
FB Likes #: 1100000
FB Followers #: 1100000
FB Posts In Last 30 Days: 12
FB Last Posted Days Ago: Today
FB Last Post Date: August 31, 2022
FB Last Post Text: Live beautifully at home—yes, even with kids. West Elm Kids’s new limited-edition collaboration with Lalo (which stands for Love All Little Ones, founded by two dads!) makes it that much easier. Tap to shop The Chair—Lalo’s bestselling highchair in our signature Acorn finish to match your other West Elm furniture. https://www.westelm.com/products/the-chair-by-lalo-d14076/ #westelmkids
FB Last Post Image: https://scontent-lhr8-1.xx.fbcdn.net/v/t39.30808-6/302188140_10158762952972344_3003710617362657616_n.jpg?stp=dst-jpg_s640x640&_nc_cat=103&ccb=1-7&_nc_sid=2d5d41&_nc_ohc=QTyjtPsu7FAAX_DLqiB&_nc_ht=scontent-lhr8-1.xx&oh=00_AT8YDU5J5zMHFrQOgwGOr5_699Y_PAsEypDuSsEfCsYoHg&oe=63166385
FB Desktop Cover URL: did not find
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipPPeSsF5V-wtPzkkK66v2l-z-SFdENNf_wuMTvj=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: did not find
YouTube URL:
YouTube Subscribers: 0
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL: https://www.instagram.com/westelmuk/
Posts #: 206000
Instagram Followers #: 3337
Instagram ID: @westelmuk
Pinterest URL: https://www.pinterest.co.uk/westelmuk/
Pinterest Followers #: 12795
Boards #: 3
Pins #: 40008
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.