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1. GENERAL INFORMATION:
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Company Name: The Professional Cleaning Company
Address: 12 Braemar Ave
City: South Croydon
State/Region: England
Postal Code: CR2 0QA
Country: GB
Website URL: http://www.theprofessionalcleaningco.com/
Phone: 07885 244957
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: insaleem.techops@gmail.com
Website Type: WordPress 6.0.2
Blog: didn't find
Blog URL:
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found
How Fast Does This Their Website Load up
Desktop Site Load Time: 9.2
Mobile Site Load Time: 4.9
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: found
Facebook Connection: No
Google+ Connection: No
Pinterest Connection: No
YouTube Connection: Yes
Twitter Connection: No
Instagram Connection: No
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 12
Keyword: Cleaning Services Croydon, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Carpet cleaning service
Categories: Carpet cleaning service,Curtain and upholstery cleaning service,Leather cleaning service,Upholstery cleaning service
Google+ URL: https://www.google.com/maps/place/The+Professional+Cleaning+Company/data=!3m1!4b1!4m2!3m1!1s0x0:0x231e4a7ff6f73b9f
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 26
Google+ Score: 4.9
Google My Business Videos: 0
Top Maps Company: Simple Clean Ltd
List of Competitors: Luxury Clean
Google Good Reviews #: 25
Google Reviewer Name (Good Review): Oliver O'Rawe
Google Good Review: Very professional job on our carpet. Great result, courteous and bang on time. Would recommend!
Google Bad Reviews #: 1
Google Reviewer Name (Bad Review): Gemma Fordham
Google Bad Review: I contacted the professional cleaning company as they were able to carry out mite/flea infestation carpet cleaning for an end of tenancy clean, when others were unable to.
After agreeing a cost for the carpet clean on the phone, I received a call on the day of the clean saying that they had not recalled my request for mite/flea infestation clean (despite having a phone call about it, and receiving a text with the price quoted as “all in”) I was told the carpet clean would now cost more. We compromised and the professional cleaning company agreed to only charge their “cost” price of the chemicals – apparently an additional £20 for 4 carpets.
I received the invoice late Tuesday and the next day received a text demanding immediate payment or I would be charged £75 plus £10 for each further day.
As I explained to the professional cleaning company, I wanted to check the carpets before paying as I hadn't been there during the clean. I had also never agreed to immediate payment terms. I received a following demand the next day at just gone 8am, with further threats of “£85 late payment charges” – the invoice I swiftly paid.
I gave feedback to the company that their aggressive approach to payment had put me off using them in future and I felt it was entirely unnecessary. A 2 day delay on payment hardly warranted the tone of the communications. Unfortunately, whilst I suggested they use the feedback to improve their customer experience, the professional cleaning company didn't take the feedback on board, and instead argued with me. A disappointing approach to customer service.
I would not use again, and I don't recommend if you want carpets clean at the price quoted on a phone call (get it in writing afterwards!) and not if you're not permanently attached to your email, or moving house with no internet, and it will take more than 48 hours for you to log into your online banking!
Reviews last 30 Days: 0
Bad Review Percentage: 4%
Bad Reviews Top 10: 0
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 10
Website Backlinks: 0
Website Title: Home | Professional Cleaning Services | The Professional Cleaning Company
Keyword In Title: found
City In Title: did not find
Keyword Location: Cleaning Services Croydon, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 0
PPC Adwords Monthly Budget($): 0
Google Analytics: found
Google Tag Manager: found
FB Retargeting Pixel: did not find
Display Ad Retargeting: didn't find
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:
Twitter ID:
Twitter Tweets #: 0
Twitter Followers #: 0
Twitter Likes #: 0
Facebook Page URL:
FB Likes #: 0
FB Followers #: 0
FB Posts In Last 30 Days:
FB Last Posted Days Ago:
FB Last Post Date:
FB Last Post Text:
FB Last Post Image:
FB Desktop Cover URL: did not find
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipMQXK-wVU3FZHgBAulvaHTbtqhu_a39ywLhomZC=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: did not find
YouTube URL: https://www.youtube.com/channel/UC2AojQ9yrSPduElUqNmnYMQ
YouTube Subscribers:
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL:
Posts #:
Instagram Followers #:
Instagram ID:
Pinterest URL:
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.