The Basement LDN – GYM London England NW5 1RT Gym

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1. GENERAL INFORMATION:
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Company Name: The Basement LDN – GYM

Address: 39-51 Highgate Rd

City: London

State/Region: England

Postal Code: NW5 1RT

Country: GB

Website URL: http://www.thebasementldn.com/

Phone: 020 7284 4346

Owner First Name:

Owner Last Name:

Year Started:

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Revenue Estimate:

Email: info@thebasementldn.com

Website Type: Unknown

Blog: didn't find

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2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found

How Fast Does This Their Website Load up

Desktop Site Load Time: 2.5

Mobile Site Load Time: 2.1

SSL Verified: SSL verified

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find

Microformatscitation: didn't find

Click To Call on page: didn't find

Facebook Connection: No

Google+ Connection: No

Pinterest Connection: No

YouTube Connection: No

Twitter Connection: No

Instagram Connection: Yes

Mobile Responsive: found

Mobile Optimized Site: found

Chatbot: not using a chatbot

Citations: 2

Keyword: Personal Trainers Camden, London

Ranking On The 1st Page: didn't find

Ranking On The Map: didn't find

1st Category: Gym

Categories: Gym

Google+ URL: https://www.google.com/maps/place/The+Basement+LDN+-+GYM/data=!3m1!4b1!4m2!3m1!1s0x0:0x788631b6b83639e3

Owner Verified: Yes

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 120

Google+ Score: 4.8

Google My Business Videos: 0

Top Maps Company: PureGym London Camden

Google Bad Reviews #: 6

Google Reviewer 1, Name (Bad Review): mohammed abdul

Google Bad Review 1: Terrible manager, very poor communication, even when mistakes are made she does not know how to deal/ de-escalate with customer (unlike her existing employees who knows how to) acts like its a reality TV show would not recommend! better off around corner at puregym no stress, no hidden contract terms to try catch you out and more equipment available unlike this gym. As a added note you must obey her commands otherwise you get banned.

Edit note in response to the owner.

I am sure when there is mistakes made you do not expect management to say ” okay I will sort it out but after this I don't want to see your face again” then proceed to act like its reality show kissing her teeth and all sorts and bringing attention to the situation (check CCTV). there was no misogyny that is laughable ever heard of accountability?? in your reply there is no hint of any investigation (check CCTV). There was tall (white man) employee that was beside me (de-escalated it, he was calm and well mannered and he instantly understood situation and resolved it, I think he should be the manager), he witnessed how it escalated by your manager being rude and having no customer service and proceeds to talk like she is black girl stating ” I am done out here” whilst screaming “get out my gym(talk about composure and customer service when the whole reason i came down was to make sure it stayed cancelled *The irony* ).

I think you need consider who you hire in front of house. Your black employee stated to me the young boy (who signed me up) did the same mistakes with not telling customers of pro-rota direct debit charges and the fact he did not explain I can only cancel by email when in fact I cancelled in person well in advance when my membership did not even begin ( my membership suppose start 24 days later from the date I signed on) and yet they already started charging me ( no other gym does this, except this gym I suppose)

in this whole episode I never painted myself as victim but clearly the arrogance displayed by your manager and owner response clearly paints the picture for everyone to see, check the camera you will see for yourself who escalated the situation( throwing her hands about in my face) before you state “misogynistic” as I am not one.

Stay far away from this gym unless you like hidden surprises and want to be locked into a contract which they can turn around state at anytime ” Terms and conditions”. if you also like to wait for one weights machine per muscle group and be charged high membership fee just because we are niche type gym and we are “different” “Urban” and “Kool” then please do go ahead join this joke of gym. if you prefer to work out in peace and have no contract that you can cancel at anytime without having to email in then go somewhere else.

Anyway all the best.

Google Reviewer 2, Name (Bad Review): M M

Google Bad Review (2): Management can be cheesy/ cheeky if you ask for a termination to your membership in your 30 days notice period.

Worst possible gym experience!!
But except some super friendly staff like JJ and Amani who’s second to non in customer service.

I found it difficult that management did not fix steam room for THREE MONTHS ‍♂️, yet carried on charging their membership full fees as normal, while steam is a part of the package.

I BELIEVE THAT A DUTY OF CARE IS OWED BY TBL TO ALL THE PREMIUM PACKAGE MEMBERS WITH A THREE MONTHS COMPENSATION!

And if you ask for a solution they send in undercover security to intimidate you while you are having a session.

Google Good Reviews #: 108

Google Reviewer Name (Good Review): Deborah Maguire

Google Good Review: Always so clean, great equipment and facilities. I’ve always trained alone here and always felt comfortable, which is difficult to find in a gym recommend

Reviews last 30 Days: 2

Bad Review Percentage: 5%

Bad Reviews Top 10: 2

IP Bad Reviews #: 0

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YP Reviews #: 0

YP Bad Reviews #: 0

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Keywords In Homepage: 0

Website Backlinks: 0

Website Title: THE BASEMENT LDN GYM + STUDIO

Keyword In Title: did not find

City In Title: did not find

Keyword Location: Personal Trainers Camden, London

Monthly Search Volume: 0

PPC Adwords Daily Budget($): 0

PPC Adwords Monthly Budget($): 0

Google Analytics: didn't find

Google Tag Manager: didn't find

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5. DEALS AND SPECIAL OFFERS
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6. SOCIAL MEDIA ENGAGEMENT
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Twitter Tweets #: 0

Twitter Followers #: 0

Twitter Likes #: 0

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FB Followers #: 0

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SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipNkkn3HAhUxyWdChJ9MLX2RrpZiuFvcfXckl7Ws=w374-h615-k-no

Youtube Cover URL: did not find

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YouTube Subscribers: 0

YouTube Views: 0

YouTube Videos: 0

YouTube Video Search: found

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Pinterest Followers #: 0

Boards #: 0

Pins #: 0

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.