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1. GENERAL INFORMATION:
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Company Name: Ashanti Treatment Rooms
Address: 17 Leyden St
City: London
State/Region: England
Postal Code: E1 7LE
Country: GB
Website URL: http://www.ashantitreatmentrooms.com/
Phone: 020 7247 9999
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: info@ndiscovered.com
Website Type: Starfield Technologies; Go Daddy Website Builder 8.0.0000
Blog: didn't find
Blog URL:
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found
How Fast Does This Their Website Load up
Desktop Site Load Time: 1.5
Mobile Site Load Time: 0.6
SSL Verified: SSL unverified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: didn't find
Facebook Connection: Yes
Google+ Connection: No
Pinterest Connection: No
YouTube Connection: No
Twitter Connection: Yes
Instagram Connection: Yes
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 0
Keyword: Hair Removal Camden, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Beauty Salon
Categories: Beauty Salon,Electrolysis hair removal service,Facial spa,Foot care,Laser hair removal service,Massage spa,Medical spa,Nail salon,Spa and health club,Waxing Hair-Removal Service
Google+ URL: https://www.google.com/maps/place/Ashanti+Treatment+Rooms/data=!3m1!4b1!4m2!3m1!1s0x0:0x59bea2c783d05085
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 152
Google+ Score: 4.8
Google My Business Videos: 4
Top Maps Company: Laser Clinics UK – Camden
List of Competitors: Nw1_aestheticss | Otylia Roberts Waxing Centre | Ananta Skin & Body | ID Beauty Salon | vip hair clinic | VA Salon London | FAB Beauty & Nails
Google Bad Reviews #: 8
Google Reviewer 1, Name (Bad Review): Miyako Y
Google Bad Review 1: My treatment was booked for 10.30am. I arrived at 10.15am to fill out any forms that needed filling out, and to avoid rushing before the massage. At 10.36am there was still no sign of anybody, so I called the number I found in my confirmation text. “Take a seat”, said the voice, no apologies, no explanation, no indication of how long it might take. I already started feeling very uncomfortable and anxious at this point.
The therapist finally turned up, opened the door and with a sideways movement of the head told me to enter. Again, no “sorry for being late” or “thank you very much for waiting”. No smile. NOTHING. I even managed to get reprimanded for not being able to work out the headrest of the massage bed because it kept falling off. The room reminded me of a student's halls of residence.
My treatment started 15 minutes late. I would rate the massage itself 7 out of 10. I have had many massages in various settings in many different countries, but in terms of ambience, this experience was close to zero.
It makes me sad to have to leave a review like this because ideally I shouldn't have to, but this time I felt compelled to leave a comment. Maybe the therapist was having a bad day, but the client should not have to endure bad service.
I don't mind people running late. I know it can happen to anyone. But basic manners, a sense of humour and a smile can go a long way. I regret to report that none of these could be found in this therapist.
Google Reviewer 2, Name (Bad Review): Shaneeka Petrie-Belmar
Google Bad Review (2): I'm so disappointed in this business. I booked a bikini wax online, but unbeknownst to me there were train strikes that Saturday and this impacted my journey. I called the salon 2 hours ahead of my appointment to give them notice that I wouldn't make the original time and to see if they could fit me in at a later time. No one answered the phone, I continued to get a voicemail – so naturally I left a message. I received no call back. When I called again closer to the time of my appointment, the lady answered and said that they were fully booked, they have a cancellation policy which I would've agreed to when I booked and they would have to check with the owner to see if I could be rescheduled. I called the salon again as I managed to get into London and the lady had such a bad attitude saying that they were fully booked and I would have to wait for a call back. I received no call back, no offer of a rescheduled appointment and they charged me the full price of the treatment THAT I DID NOT RECEIVE, with an email that said I ‘did not show'. Of course I agreed to the terms of the cancellation policy – I had every intention of attending my appointment!!! I can't believe businesses actually operate like this without any consideration. On my first visit to this place I arrived on time and waited over half an hour while the lady was finishing off another customer's treatment. I didn't complain, I showed grace because sometimes things happen that are out of our control. I think it's disgusting that they couldn't at least offer an appointment on another day – a bikini wax isn't longer than 20 minutes! Needless to say they've lost a customer; they will never get my money again.
Edit following response from owner:
The owner's response is completely inaccurate. They are being dishonest to salvage reputation, or they must have me confused with another customer. Note to owner: I never called you to say I'd forgotten about my appointment after you charged me later that evening. I called you in advance of my appointment and my call logs clearly evidence this. I didn't forget my appointment; trust me no one would forget an appointment having agreed to a cancellation policy at the time of booking that charges full cost of treatment for no show or cancellation within 24 hours. Are you also not aware that the Fresha sends a reminder of appointment email on the day?
I don't want another appointment from you because your approach has been atrocious. I didn't write this review to try and get a refund – I can take the £35 loss. I've written my review based on my experience so please do refrain from telling me that my review isn't honest or transparent otherwise I will screenshot my call logs to your salon and my booking with confirmed time of appointment then post the photos here. Please don't go there with me.
Google Good Reviews #: 140
Google Reviewer Name (Good Review): Abe Smyth
Google Good Review: Got a hydra facial and can't recommend it enough. Great treatment, professional and friendly
Reviews last 30 Days: 3
Bad Review Percentage: 5%
Bad Reviews Top 10: 2
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: Beauty Treatments – Ashanti Treatment Rooms
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Hair Removal Camden, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 0
PPC Adwords Monthly Budget($): 0
Google Analytics: didn't find
Google Tag Manager: didn't find
FB Retargeting Pixel: did not find
Display Ad Retargeting: didn't find
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: https://www.twitter.com/AshantiRooms
Twitter ID: @AshantiRooms
Twitter Tweets #: 15
Twitter Followers #: 7
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/ashantitreatmentrooms
FB Likes #: 0
FB Followers #: 0
FB Posts In Last 30 Days: 0
FB Last Posted Days Ago:
FB Last Post Date:
FB Last Post Text:
FB Last Post Image:
FB Desktop Cover URL: did not find
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipNBzA2nnLOEX8Aayo5R9Tx9KoOEVIEIOh1TerVB=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: https://pbs.twimg.com/profile_banners/1291770374556966913/1596818991/1500×500
YouTube URL:
YouTube Subscribers: 0
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL: https://www.instagram.com/ashantitreatmentrooms
Posts #: 1433
Instagram Followers #: 94
Instagram ID: @ashantitreatmentrooms
Pinterest URL:
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.