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1. GENERAL INFORMATION:
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Company Name: Specsavers Opticians and Audiologists – Wembley
Address: 476 High Rd
City: Wembley
State/Region: England
Postal Code: HA9 7BH
Country: GB
Website URL: https://www.specsavers.co.uk/stores/wembley?utm_source=gmb&utm_medium=organic&utm_campaign=306&y_source=1_MzgwNzE1OC03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
Phone: 020 8900 1433
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email:
Website Type: Unknown
Blog: didn't find
Blog URL:
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: didn't find
How Fast Does This Their Website Load up
Desktop Site Load Time: 4.5
Mobile Site Load Time: 4.0
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: found
Facebook Connection: Yes
Google+ Connection: No
Pinterest Connection: No
YouTube Connection: Yes
Twitter Connection: Yes
Instagram Connection: Yes
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 0
Keyword: Eye Care Services Brent, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Eye Care Clinic
Categories: Eye Care Clinic,Audiologist,Optician,Hearing Aid Shop,Optometrist,Sunglasses Shop
Google+ URL: https://www.google.com/maps/place/Specsavers+Opticians+and+Audiologists+-+Wembley/data=!3m1!4b1!4m2!3m1!1s0x0:0x3ebcb0756c999ed
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 306
Google+ Score: 3.8
Google My Business Videos: 0
Top Maps Company: Specialeyes Eyecare
List of Competitors: Realeyes The Eye Clinic
Google Bad Reviews #: 93
Google Reviewer 1, Name (Bad Review): Imran Ahmed
Google Bad Review 1: Test Date at Wembley = 29/11/2020 at 4pm.
This was my 2nd ever visit for myself to a high street optician , the first being Specsavers Rickmansworth which was a great experience, however I have visited for both my daughter's and my wife in the past.
Upon arrival I explained I was there for an eye test and gave my employee free test vouche to European/ possibly Polish assistant who was polite but clearly busy with number of customers at front and being end of day.
She asked me to sit then few mins later follow her upstairs where I was asked to sit again, minutes later was taken into a room without any explanation of what the tests involved that would be conducted and just followed her requests , I discovered only afterwards this was a OCT scan although still have no idea what the purpose and benefits are however it was no different to when I first visited the other spec savers and when I've taken family where your put on 2 different machines.
After few mins I then was greeted by the optometrist who again was welcoming but again just asked me to follow her guidance regarding tests and answered a few questions that I had without issues.
Optometrist then took me back down whilst on the way down noted I had a test voucher , taking back to the assistant who asked me to pay £10, requesting why she said the voucher doesn't cover the scan, I said what scan and what was that for? With that optometrist stated I only had scan on 1 eye due to detached retina so quote told the assistant ‘its ol'
Now whether the assistant found it a joke that I had 1 scan she had a clear giggle and said ‘pay half price then'
Apart from feeling uncomfortable and in company of many customers, I thought it my right to challenge what exactly I was being asked to pay for, the assistant said ‘i told you before going up didn't I ‘ I said no check your camera you took my voucher sat me down .
She then said to optometrist didn't you tell him, but she didn't reply at all.
I am now beginning to feel frustrated and said look if someone presents a voucher which doesn't cover the full test, or there are optional tests that you feel may benefit, you should make clear at the start, not at the end, in fact I still don't know the benefit of the scan and the 2 machines I was tested on were no different to when I first visited a spec saver and when I've gone with family, I never was asked to pay on those occasions, with that assistant asked me to sit .
7/8 mins later I'm getting frustrated even more as I had made clear I would need to go asap and return to select frames earlier due to prior engagement, the assistant wasn't with a customer so I approached her and said is there anything else she said ‘oh you need to go'with that who I believe is the manager approached, I asked for him to identify himself as it wasn't obvious and I believe he said Khadri the manager, instead of asking me what happened he had already been informed it appears as he stated ‘scans you have to pay for give half price'
I said I still don't know what I'm being asked to pay for with that he just said ‘OCT'
I am trying to get an explanation of what I'm being asked but none of the team thought it would help to explain the benefits and purpose and of course no one told me in advance this is a service that not covered by test would you like it for example.
The managers attitude with all due respect under the circumstances was not helpful to the customer experience I've got no other way of saying it, I took out my phone and said I will record if you can explain what your asking me on camera, however he decided to walk away which made me more annoyed as I hadn't want to appear like I'm refusing to pay for a service I was told about and offered in advance.
I calmed down and took 2 photo's from the store front and walked out.
I understand the managers may well be franchise owners but I believe being in the service industry at the least they need coaching and to ensure similar situation don't arise again , eg ensure its stated in advance what the test covers and what it doesn't.
(Sent to SS)
Google Reviewer 2, Name (Bad Review): Nipak Das
Google Bad Review (2): The staff is rude & impolite to say the least. In the past I had my eye test done from Specsavers & had bought glasses & contact lenses from them. But recently I had to cancel an eye test appointment & walk away from the Wembley store due to disrespectful & unprofessional behaviour by the staff. The least you expect is to be treated with respect. I’d be happy walk in to Boots Opticians or Vision Express where you get better customer service.
Google Good Reviews #: 153
Google Reviewer Name (Good Review): Danisha Pereira
Google Good Review: Bought glasses after getting an examination. They were prompt, kind and extremely helpful for first timers getting glasses/lenses. Reasonably priced
Reviews last 30 Days: 1
Bad Review Percentage: 30%
Bad Reviews Top 10: 3
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: Specsavers Wembley Opticians & Hearing Centre
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Eye Care Services Brent, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 2646.7
PPC Adwords Monthly Budget($): 79401
Google Analytics: found
Google Tag Manager: found
FB Retargeting Pixel: didn't find
Display Ad Retargeting: didn't find
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
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6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: https://www.twitter.com/Specsavers/
Twitter ID: @Specsavers
Twitter Tweets #: 99824
Twitter Followers #: 65833
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/Specsavers
FB Likes #: 349198
FB Followers #: 345420
FB Posts In Last 30 Days: 0
FB Last Posted Days Ago:
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FB Desktop Cover URL: https://scontent-lhr8-1.xx.fbcdn.net/v/t39.30808-6/293871097_10159077900667404_9019157583997928875_n.jpg?_nc_cat=109&ccb=1-7&_nc_sid=e3f864&_nc_ohc=8HZl8K5o1hUAX85Dhba&_nc_ht=scontent-lhr8-1.xx&oh=00_AT-YbD30Oj6x-LCdAESKN24MYOqTKrmrU6Ur834w4Upafw&oe=630300A7
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipNwZRQ3o-KC_Gy99SeDc4e9BfE22TDtzj-04pTW=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: https://pbs.twimg.com/profile_banners/151871119/1657784575/1500×500
YouTube URL: https://www.youtube.com/user/SpecsaversOfficial
YouTube Subscribers:
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL:
Posts #:
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Pinterest URL:
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.