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1. GENERAL INFORMATION:
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Company Name: Mears Family Funerals Biggin Hill
Address: 224 Main Rd
City: Biggin Hill
State/Region: Westerham
Postal Code: TN16 3BD
Country: GB
Website URL: https://mearsfamilyfunerals.co.uk/funeral-directors-biggin-hill-westerham.html
Phone: 01959 573838
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: aylesbury@mearsfamilyfunerals.co.uk
Website Type: Unknown
Blog: found
Blog URL: https://mearsfamilyfunerals.co.uk/funeral-home-blog/
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found
How Fast Does This Their Website Load up
Desktop Site Load Time: 1.5
Mobile Site Load Time: 1.3
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn’t find
Microformatscitation: didn’t find
Click To Call on page: found
Facebook Connection: No
Google+ Connection: No
Pinterest Connection: No
YouTube Connection: No
Twitter Connection: No
Instagram Connection: No
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 5
Keyword: Funeral Services Bromley, Londo
Ranking On The 1st Page: found
Ranking On The Map: didn’t find
1st Category: Funeral director
Categories: Funeral director
Google+ URL: https://www.google.com/maps/place/Mears+Family+Funerals+Biggin+Hill/data=!3m1!4b1!4m2!3m1!1s0x0:0xad009175e9a6b65b
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 12
Google+ Score: 4.3
Google My Business Videos: 0
Top Maps Company: Bromley Funeralcare
List of Competitors:
Google Bad Reviews #: 2
Google Reviewer 1, Name (Bad Review): sarah fisher
Google Bad Review 1: Whilst Mears had our family member, we asked if we could have a copy of her fingerprint. This is something the previous funeral directors had done willingly for us and with out charge. Mears wanted £20 to email a copy over. We paid for it as it was important to us.
The Order of Service was another issue. We received a draft of it before the actual one went to print. They had managed to make our family member 25 years younger than she was and that she had died not only on the wrong day, but also month and year! We found this quite bizarre as family had, had meetings with Mears and given them all the correct dates. Obviously, we informed them of the errors. When we arrived at the crematorium and saw the finished Order of Service we were gob smacked that yet again the date of death was incorrect, they hadn’t put the day she died, they had put the date of her funeral, one month after she died.
We found their overall service, to be cold and uncaring, there was zero attention to detail, and for a small chain of Family run Funeral Directors, we were very unhappy with the way our dear family member was treated and also how we the close family were treated. They came across as money orientated as apposed to being a caring family company.
We would not recommend Mears at all, they are all about money, no compassion.
You may wonder why we used them if we were so unhappy, we were executors but family, and we didn’t want to cause a bigger division in the family by going against what the surviving son wanted as he was friends with Mears. We truly wish we had gone with his Mothers wishes and taken her to be looked after by Valentines.
The celebrant was a lovely lady and told a beautiful life story of our loved one, and we can not fault her.
Google Reviewer 2, Name (Bad Review): Sarah Fisher
Google Bad Review (2): We recently “had” to use Mears Family Funerals, not because we wanted to, but because another family member had previously said to the owners (his friends) that they would use them. Our family member who passed away in February had stated she wanted to use an alternative funeral director, as we had used them last year and they were amazing. Unfortunately, her request was not listened to by the other family member.
All that aside our experience with Mears wasn’t the greatest!!
We were told firstly we couldn’t visit until the day before the funeral, as they don’t hold the people that have passed on site in their establishment, they were in fact held down the road in a storage warehouse by Biggin Hill airport and would have to be transported back to Mears Shop in Biggin Hill, we were shocked that the whole reason the other family member wanted to use his said friends business was because he wanted her to go to someone he knew!!! How ridiculous because as it turns out she wasn’t with the friends at all, she was in a storage warehouse!!
We had advised Mears that we were awaiting cheques from the life insurance to arrive to pay the balance. Unfortunately, the first cheques that were sent would have been cleared and paid to Mears in plenty of time, had the insurance company spelt the name of the executor correctly. So, this put us behind schedule of the final balance being paid one week before the cremation. We kept in touch with Mears explaining this several times. The cheques finally arrived and were set to clear on the day of the funeral, which again we informed Mears of. However, the day before the funeral Mears rang us late afternoon, demanding the funeral balance, saying that a contract had been signed agreeing to payment being made one week prior to funeral. This phone call was very upsetting as we had kept them informed the whole way, we had already paid over half of the balance and through no fault of our own an error had been made by Royal London, for which we were having to await newly printed cheques.
Lucy a member of staff at Mears made 3 phone calls and 3 emails, demanding the money, even though we had kept Mears in touch informing them of the cheque situation. Lucy had each time replied to us “thanks for letting us know”, and then emailing a separate email asking for the money!
The balance was paid to Mears first thing in the morning before our family member was placed in the hearse. Not one jot of compassion or understanding from Mears, just the “where’s our money!” just what you need more stress and pressure when going through such a sad and stressful time anyway, after losing a close family member.
Google Good Reviews #: 10
Google Reviewer Name (Good Review): Jenny Brett
Google Good Review: My sister and I used Mears in Biggin Hill for the funeral of both our parents, as we had a joint funeral. Lucy was very professional and knowledgeable, and nothing was too much trouble. Lucy helped us to arrange a beautiful funeral for both of them, and James the celebrant who conducted the service included everything we wanted, to recall their lives together, and all the memories.
Reviews last 30 Days: 0
Bad Review Percentage: 17%
Bad Reviews Top 10: 2
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 5
Website Backlinks: 0
Website Title: Funeral Directors Biggin Hill – Mears Family Funerals
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Funeral Services Bromley, Londo
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 100.43
PPC Adwords Monthly Budget($): 3013
Google Analytics: didn’t find
Google Tag Manager: found
FB Retargeting Pixel: did not find
Display Ad Retargeting: didn’t find
5. DEALS AND SPECIAL OFFERS
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6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:
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Twitter Tweets #: 0
Twitter Followers #: 0
Twitter Likes #: 0
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FB Likes #: 0
FB Followers #: 0
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FB Desktop Cover URL: did not find
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipOCUfqqIjxsHvlXGKKxFsg4nlSa2ntfgWiE3h5-=w374-h615-k-no
Youtube Cover URL: did not find
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YouTube Subscribers: 0
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn’t find
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Pinterest URL:
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.