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1. GENERAL INFORMATION:
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Company Name: Taylor & Hart
Address: 27 Clements Ln
City: London
State/Region: England
Postal Code: EC4N 7AE
Country: GB
Website URL: https://www.taylorandhart.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb-listing&utm_content=clements-lane
Phone: 020 3126 4915
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: enquiries@taylorandhart.com
Website Type: Unknown
Blog: found
Blog URL: https://taylorandhart.com/blog
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found
How Fast Does This Their Website Load up
Desktop Site Load Time: 4.3
Mobile Site Load Time: 3.4
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: found
Facebook Connection: Yes
Google+ Connection: Yes
Pinterest Connection: Yes
YouTube Connection: Yes
Twitter Connection: Yes
Instagram Connection: Yes
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 0
Keyword: Jewelry Store City of London, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Jeweller
Categories: Jeweller,Jewellery Designer
Google+ URL: https://www.google.com/maps/place/Taylor+%26+Hart/data=!3m1!4b1!4m2!3m1!1s0x0:0xce8159aa43359934
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 443
Google+ Score: 4.9
Google My Business Videos: 4
Top Maps Company: Ernest Jones
List of Competitors: Platform Jewellers | The Gold Rush Europe Ltd | Holts Gems – Hatton Garden Jewellers | Swarovski | Boodles Sloane Street, London | Luxury Jewellery & Engagement Rings | Vogue London Jewellery|Hatton Garden Jewellers | Hancocks
Google Bad Reviews #: 8
Google Reviewer 1, Name (Bad Review): Alex M
Google Bad Review 1: I chose to use Rare Pink for a custom engagement ring after reading only positive reviews online at the end of last year. I had been planning on having a ring made for a long time and in my opinion choosing Rare Pink to carry out the digital design and manufacture was one of the worst decisions I have ever made.
During my dealings with Rare Pink the company represented nothing but incompetence and emotional strain, from their inability to transfer simple sketches to 3D to the multiple attempts it took to produce a ring which wasn’t even finished to any form of decent standard. Communication was poor, the UK director was rude and lacking in any form of empathy or social graces and their base jewellers skill was horrendous even to the point where high street jewellers advised sending the ring back!
The whole process of having the ring manufactured was fraught with poor communication especially after the initial down payment had been made to secure the main centre diamond for the ring.
The initial design was not followed and the company designed a ring that didn't resemble the initial requirement. When the final Computer Aided Design (CAD) drawing was produced all of the alterations requested were deemed too small to be altered in CAD, I was informed that the alterations would happen in the setting stage of manufacture. This never happened.
Upon receipt of the ring, the following problems with the manufacture were highlighted;
– Bad casting leading to large amounts of porosity visible as black pot marks all over the band.
– Poor rhodium plating with yellowing spots around the band.
– Poor polishing, the ring had large areas of a wrinkled finish instead of being smooth.
– Not resembling the original design.
– Lots of scratches all over the band.
Rare Pink agreed the quality was incredibly poor due to the high volume of orders received. This resulted in rings being rushed on the assumption that customers would not be dis-concerning enough to notice any manufacturing errors. Much to our dismay Rare Pink advised that a new ring would have to be manufactured which would be with us within a fortnight as the defects were too severe to be rectified.
Remanufacturing process took 5 weeks.
Informed that to offset the “trials and tribulations which would make a good story” Nikolay offered a 1% refund. It was refused.
When expressing my desire to leave a truthful account of my experiences as feedback I received a veiled threatening reply.
The second ring arrived damaged and was returned again to Rare Pink.
I was informed that they were using Jason, their most skilled freelance jeweller to complete the the ring but he informed me that they had taken the ring from his care and returned it to their usual lower quality craftsmen.
I was informed by Nikolay that the ring had been remanufactured in platinum when it had been produced in our required material gold, this caused considerable confusion.
Ring received back for the 3rd time with main stone set very wonky.
Speaking to Sean I was informed that this is deemed acceptable and even Tiffany sell wonky rings, which I struggle to believe. He then proceeded to advise that they didn’t have any confidence in their ability to ensure the stone was set straight if the ring was returned for the 4th time.
In order to rectify issues with the ring and after a wait totalling almost 6 months from initial contact I had to instigate the services of Trading Standards to ensure the ring was finished with reasonable care and skill.
I did receive a reimbursement from Rare Pink however this was only after Trading Standards became involved and was the sum total of compensation and all consequential losses I sustained from having to take the ring to a third party to have it finished to a reasonable level.
In summary I would never use the services of Rare Pink again nor would I recommend them to anyone.
The only saving grace was my decision to have the ring remanufactured by a freelance Hatton Garden jeweller who finished the ring to a very high standard with no input from Rare Pink.
Google Reviewer 2, Name (Bad Review): Luqman Haydar
Google Bad Review (2): On consultation and placing my order I was initially ok with the service received. However following an issue post sale where I had to return the ring (due to the signature gemstone not being visibile) I came to find that internally the sales consultant I had was bad mouthing me behind my back calling me pushy, aggressive and implying I was lying.
Furthermore, it took 3 weeks to simply get my ring cleaned by them after having to send it back after first receiving it.
Given the ingenuiness of the staff that I have witnessed and the quality concern straight from receiving the engagement ring, I would not reccomend buying from Taylor & Hart.
Google Good Reviews #: 424
Google Reviewer Name (Good Review): Joseph Smith
Google Good Review: I cannot speak highly enough of the Taylor & Hart team – they truly have gone above and beyond to assist with both engagement and wedding rings. They are open, receptive and personable.
Reviews last 30 Days: 5
Bad Review Percentage: 2%
Bad Reviews Top 10: 1
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: Taylor & Hart | Bespoke Engagement Rings & Jewellery
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Jewelry Store City of London, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 5424.03
PPC Adwords Monthly Budget($): 162721
Google Analytics: found
Google Tag Manager: found
FB Retargeting Pixel: found
Display Ad Retargeting: found Google
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: https://twitter.com/taylorandhart
Twitter ID: @taylorandhart
Twitter Tweets #: 2711
Twitter Followers #: 1988
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/taylorandhartjeweller
FB Likes #: 4828
FB Followers #: 4937
FB Posts In Last 30 Days: 0
FB Last Posted Days Ago:
FB Last Post Date:
FB Last Post Text:
FB Last Post Image:
FB Desktop Cover URL: https://scontent-lhr8-2.xx.fbcdn.net/v/t39.30808-6/278358328_1924730331250494_444058312155326548_n.jpg?stp=dst-jpg_s960x960&_nc_cat=104&ccb=1-7&_nc_sid=e3f864&_nc_ohc=kMi2KZrpnDAAX_8HkVo&_nc_ht=scontent-lhr8-2.xx&oh=00_AT-wR9H0_x2pfIb45SOxd0AK8cOzovVxChAMPxOp4c1Nxw&oe=63060F1C
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipPopf94Y5hP6gTDQEutPSrdi1bq9yz4LVJ1wZdL=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: https://pbs.twimg.com/profile_banners/218967653/1650472445/1500×500
YouTube URL: https://www.youtube.com/channel/UC2O2p4q7Zl4sqH6llNxUfbw
YouTube Subscribers:
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL:
Posts #:
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Instagram ID:
Pinterest URL: https://www.pinterest.com/taylorandhart
Pinterest Followers #: 4603
Boards #: 26
Pins #: 16368
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.