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1. GENERAL INFORMATION:
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Company Name: Ontrack Data Recovery
Address: Nexus
City: London
State/Region: England
Postal Code: EC4A 4AB
Country: GB
Website URL: https://www.ontrack.com/en-gb?utm_source=google&utm_medium=physical-location&utm_campaign=GBA0001
Phone: 01372 741999
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: ukinfo@ontrack.com
Website Type: Unknown
Blog: found
Blog URL: https://www.ontrack.com/en-gb/blog
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found
How Fast Does This Their Website Load up
Desktop Site Load Time: 1.2
Mobile Site Load Time: 3.2
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: found
Facebook Connection: Yes
Google+ Connection: No
Pinterest Connection: No
YouTube Connection: Yes
Twitter Connection: Yes
Instagram Connection: No
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 4
Keyword: Water Damage Restoration City of London, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Data recovery service
Categories: Data recovery service
Google+ URL: https://www.google.com/maps/place/Ontrack+Data+Recovery/data=!3m1!4b1!4m2!3m1!1s0x0:0xd1c9c2264a561fd3
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 69
Google+ Score: 4.3
Google My Business Videos: 2
Top Maps Company: Environ Property Services Ltd
List of Competitors: Disk Doctors Data Recovery
Google Bad Reviews #: 12
Google Reviewer 1, Name (Bad Review): xjsxj220
Google Bad Review 1: Very poor communication once drive was sent in. Once it had been analysed by one of their “experts” I didnt get a call back. I had to continually chase them.
Then when I got an answer there was NO explanation of what was wrong only that they couldn’t fix it. No report emailed nothing. They couldn’t even tell me if the disc inside was damaged or not.
I sent the drive to another company and actually got a explanation and data was recovered.
Dont waste your time – looks like they overcharge considerably anyway.
Google Reviewer 2, Name (Bad Review): George
Google Bad Review (2): THIS REVIEW RELATES ONLY TO KROLL DATA RECOVERY SERVICE
£1,633 for data recovery of external hard drive with mechanical failure
I would like to share for those interested, my unpleasant experience with these guys.
I had a 1TB Samsung Passport external drive which simply failed out of the blue. The symptoms were a clicking noise when plugged into the USB ports. I could hear the drive initialising the spinning process however after a second or so it would re-start and so on.
I called Kroll and they offered to collect the drive in order to diagnose it. I also sent them a backup drive. In circa 3 days they came back saying there is a mechanical failure (first collection did not come because they forgot to write my street name in the address!). In their email, they attached a quote which said the data is recoverable between 71% and 100% – great news.
However, their quote shocked me!
There were three levels of prices:
1. Standard (inc VAT) – £1,633.20
2. Express (inc VAT) – £3,133.20
3. Emergency (inc VAT) – £3,940.09
I went back to them asking why it is so high. They replied that due to the complexity of the job, this is the quote. I replied asking them to detail what exactly is so complex about the job. I did tell them that my hard drive had never been dropped, rarely it had it been outside my home and I hardly ever used it (I was storing personal photos and documents on it mostly). So, it appeared to be a mechanical failure of the reading/writing heads.
They reply was:
”
We have the report attached to this email, it is as was sent over previously.
Unfortunately there is a failure of a mechanical component in the device. Therefore our engineers will need to overcome this physical failure in our class 100 clean room. The drive can then be passed to our lab engineers who look to rebuild any damaged structures, and conclude the recovery. The time, expertise, and parts that are needed for a recovery of this type are significant unfortunately.
”
In other words simply sent the quote (again) and avoided a proper explanation as to what the complexity was.
After all this is just another external drive and all specialists use a cleanroom 100 in any case – otherwise how are they supposed to do their jobs?
I was bitterly disappointed and went in person to pick up the faulty and recovery drives. I resent it to a different company and got it done for £275.
This experience taught me that I should not believe what these people (Kroll Ontrack) say and challenge their quotes. The star is for the communication which was indeed professional.
However, the lack of a proper response disgusted me – there was no explanation as to how they quantified the £1633 cost. They should be ashamed – we are not chimps, we are not companies, it was a personal hard drive and their expertise certainly does not justify the cost if others can do it 5-6 times cheaper – if not better.
My advice for others is to research and do not let yourselves tricked into abhorrent quotes!
I hope this helps others to consider their position but most importantly Kroll to perhaps think twice…
PS: Never received a review link from EKOMI – I wonder why?!
Google Good Reviews #: 52
Google Reviewer Name (Good Review): Ben Gray
Google Good Review: Great job as usual have used them on a few occasions. They really are the best in the business when it comes to Data Recovery.
Reviews last 30 Days: 0
Bad Review Percentage: 17%
Bad Reviews Top 10: 2
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: Ontrack | World Leaders in Data Recovery and Data Erasure
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Water Damage Restoration City of London, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 325.77
PPC Adwords Monthly Budget($): 9773
Google Analytics: found
Google Tag Manager: found
FB Retargeting Pixel: found
Display Ad Retargeting: didn't find
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: https://twitter.com/OntrackUKIE
Twitter ID: @OntrackUKIE
Twitter Tweets #: 14213
Twitter Followers #: 1026
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/OntrackUK
FB Likes #: 389
FB Followers #: 426
FB Posts In Last 30 Days: 0
FB Last Posted Days Ago:
FB Last Post Date:
FB Last Post Text:
FB Last Post Image:
FB Desktop Cover URL: https://scontent.flhr2-3.fna.fbcdn.net/v/t1.6435-9/56350801_2457453340933531_1669193014720856064_n.jpg?stp=dst-jpg_p180x540&_nc_cat=101&ccb=1-7&_nc_sid=e3f864&_nc_ohc=46Sx7_XhdEsAX-bIA3D&_nc_ht=scontent.flhr2-3.fna&oh=00_AT_9dmL0MgsPbE5elR550ZLbpe29EWdjiHUabVWYG5d3Eg&oe=62FDA221
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipOCNrHjdIXIzursumPbXh1jIVTZVL4H7ZFwzYgx=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: https://pbs.twimg.com/profile_banners/19062187/1515667116/1500×500
YouTube URL: https://www.youtube.com/c/OntrackDataRecovery
YouTube Subscribers:
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL:
Posts #:
Instagram Followers #:
Instagram ID:
Pinterest URL:
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.