Tag: Data recovery service

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1. GENERAL INFORMATION:
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Company Name:  Optima – IT Support

Address:  15 Sussex Ring

City:   London

State/Region:  England

Postal Code:  N12 7HX

Country:  GB

Website URL:  https://optimacomputers.co.uk/

Phone:  020 8445 6700

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email:  info@optimacomputers.co.uk

Website Type:  WordPress 6.0.1

Blog:  didn't find

Blog URL: 

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:  found

How Fast Does This Their Website Load up

Desktop Site Load Time:  3.7

Mobile Site Load Time:  2.9

SSL Verified:  SSL verified

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn't find

Microformatscitation:  didn't find

Click To Call on page: found

Facebook Connection:  No

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  No

Twitter Connection:  No

Instagram Connection:  No

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  0

Keyword:  Computer Services Barnet, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Computer repair service

Categories:  Computer repair service,Computer consultant,IT support and services,Data recovery service,Web hosting company,Web Designer

Google+ URL:   https://www.google.com/maps/place/Optima+-+IT+Support/data=!3m1!4b1!4m2!3m1!1s0x0:0xa343a69f54afd174

Owner Verified:  Yes

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  289

Google+ Score:  4.9

Google My Business Videos:  0

Top Maps Company:  D & A Computers Ltd

List of Competitors:  North London PC Repair Centre | PC Piper | Apple Mac Repairs London | SCS (Shirley Computer Services) | Kam Computers & Mobiles | Computer Doctor – NK Networks – Microsoft Certified Professional | Irepair.london

Google Bad Reviews #:  5

Google Reviewer 1, Name (Bad Review):  Siusan Akpan

Google Bad Review 1:  They didn’t do it for me!!
After 4 weeks wait I had to take my laptop back still unifixed! Very disappointing!

Google Reviewer 2, Name (Bad Review):  simon von lindenfels

Google Bad Review (2):  i brought my macbook pro in for repair and paid £75.00. Next day my computer developed the SAME FAULT and was told it would cost another £150.00 to fix. i was told they found additional problems…….so why not charge me another £75.00 to make it up to £150.00, especially as the original fault was hardware which they did not diagnose on the first visit. Very disappointed.I took my computer back….basically it is still not working and i am down £75.00 plus two journeys there and back.

update to response by optima computers,
I am disappointed by Optimum computer's reply who seem to wish to wash their hands of all responsibiltiy of a truly poor service and blame me for giving them poor review.
Firstly the computer was never properly repaired by optimum after my first visit . They managed to get it started but the first time I turned the macbook off and then on the same problem occurred of very slow boot time or failing to boot. Over the next few days after work I trawled the internet forums looking for a solution but none worked. Finally on the 22nd of october the computer failed to boot completely after several attempts and I returned to Optimum. I am sure you have CCTV, ticket and telephone records but I cannot understand how this is meant to support your version of events……yes we did call you, yes we did visit your store and yes we did receive a poor service !
Let me quickly compare your service to that of Apple Genus bar in Brent Cross which I visited.
The Apple technician tried some keyboard start up combinations in an attempt to solve the problem.This took only a few minutes at most and yet you did not try this in front of us but preferred to take the computer in for repair eventhough there was a chance the problem could have been solved there and then….as will be shown on your CCTV images.
The Apple technician then hooked up the computer to diagnostics and again within a few minutes found a hardware problem. He then opened the back of the computer and showed liquid damage and said that it would be best to take the computer to an independent repairer who could solve the problem with micro soldering as Apple would only replace the whole board.The whole genus appointment lasted around 20 minutes. That is what I would call a 5 star service.
I did not tell you what the Apple technician had said because we did not know your company and wether you could be trusted……If you looked at the computer and said that we need this and that and would cost hundreds of pounds to repair then we would know to look for another repairer. We expected you, just like Apple to run diagnostics, find the fault and tell us how much the repair would cost…..I still do not understand (despite asking when I collected the laptop first time) what you did and cannot understand how you could not diagnose a problem which took Apple Genus bar less than 20 minutes to diagnose.

I have never left a negative review before in my life and I thought hard and long wether I should start now…..but I am really that upset.

Google Good Reviews #:  276

Google Reviewer Name (Good Review):  Neale Bacon

Google Good Review:  I have been using Optima for IT support when all else fails and they have never failed to fix whatever the problem is – they are absolutely first class

Reviews last 30 Days:  8

Bad Review Percentage:  2%

Bad Reviews Top 10:  1

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  0

Website Backlinks:  0

Website Title:  Optima | Business & Home IT Support Since 2001

Keyword In Title:   did not find

City In Title:  did not find

Keyword Location:  Computer Services Barnet, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  didn't find

Google Tag Manager:  found

FB Retargeting Pixel:  did not find

Display Ad Retargeting:  didn't find

5. DEALS AND SPECIAL OFFERS
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Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: 

Twitter ID: 

Twitter Tweets #:  0

Twitter Followers #:  0

Twitter Likes #:  0

Facebook Page URL: 

FB Likes #:  0

FB Followers #:  0

FB Posts In Last 30 Days: 

FB Last Posted Days Ago: 

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FB Desktop Cover URL:  did not find

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipN3hiFEB193A1cDCDPppMdprk1HF6EFPJvFeG-J=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  did not find

YouTube URL: 

YouTube Subscribers:  0

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL: 

Posts #: 

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Instagram ID: 

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.