Tag: Curtain and upholstery cleaning service

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1. GENERAL INFORMATION:
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Company Name:  Posh Clean UK

Address: 

City:   

State/Region:  England

Postal Code: 

Country:  GB

Website URL:  https://www.poshclean.co.uk/

Phone:  020 3151 0939

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email:  info@poshclean.co.uk

Website Type:  Redux 4.3.15

Blog:  found

Blog URL:  https://poshclean.co.uk/blog/

 

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:  didn't find

How Fast Does This Their Website Load up

Desktop Site Load Time:  6.2

Mobile Site Load Time:  4.8

SSL Verified:  SSL verified

 

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn't find

Microformatscitation:  didn't find

Click To Call on page: found

Facebook Connection:  Yes

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  Yes

Twitter Connection:  No

Instagram Connection:  Yes

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  0

Keyword:  Cleaning Services Camden, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  House cleaning service

Categories:  House cleaning service,Curtain and upholstery cleaning service,Service establishment,Cleaning service

Google+ URL:   https://www.google.com/maps/place/Posh+Clean+UK/data=!3m1!4b1!4m2!3m1!1s0x0:0x51702e13863a4cc9

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
==========================

Google Reviews #:  21

Google+ Score:  3.3

Google My Business Videos:  0

Top Maps Company:  ALEX&CHRIS WINDOW CLEANING

List of Competitors:  Lucie Cleaning | Maid2Clean Holborn & Clerkenwell London | Go Cleaners London | Cleaning Services Wandsworth | BVM Cleaning | Starlet Cleaning | Super End of Tenancy Cleaners London

Google Bad Reviews #:  9

Google Reviewer 1, Name (Bad Review):  Jess Arnold

Google Bad Review 1:  I contacted Posh Clean to arrange for my bed headboard to be cleaned. I spoke to a lady on the phone to arrange the appointment. I was asked whether there were any parking restrictions and told her that the cleaner could park in my car park, free of charge.

The appointment was arranged for a Tuesday morning at 8am. Just before 8am, I had a missed call from a mobile number (which I assumed was the cleaner), there was no message left and so assumed everything was ok. It got to 8:15am and the cleaner hadn't arrived so I called the number back. A man answered the phone saying that he was ‘here', which he wasn't. I asked him where he was, and gave him instructions to find my flat. I found it strange that he didn't try and contact me again after his initial phone call.

The cleaner arrived 5 minutes later (together with a female friend) and cleaned the headboard, and managed to remove the majority of the stain. I told him that I didn't have any cash on me and asked if it was ok to pay by card over the phone. The cleaner spoke very little English and it was very hard to communicate with him. He called his manager who said that it was fine. A bit later that morning, I received a voicemail asking me to settle the remaining balance, which I had proposed to do once I'd got to work. However, a busy day at work meant I didn't have time to call, so I made a note for myself to ring back first thing the next morning. In the meantime, I received the following email:

‘Jessica,

You owe £11.50 for the congestion charge and £5.50 for the parking, which was supposed to be ‘FREE'.

I believe that the way you handled the matter it appear that it was a calculated move very well executed therefore I feel sorry for how pathetic you are.

We are wishing you all the best and you have been black listed.

Have a good life ahead.

Jane Tzvetkova'

I genuinely could not believe that I had received such a RUDE and UNPROFESSIONAL email accusing me of being, 1) calculated, 2) pathetic and 3) black-listed. I am still in shock! What makes matters worse is that the email was sent to me from a different client's email chain, which I'm sure is in breach of GDPR regulations. I first thought there had been a mix up with email addresses/jobs as I couldn't believe that I was being sent such an AGGRESSIVE email within barely 24 hours of receiving the service.

The main issue Posh Clean seem to have is with parking, but I gave them VERY CLEAR and SPECIFIC instructions on where and how to park. The cleaner simply could not understand or chose not to follow them.

DO NOT USE THIS COMPANY. I live by myself and use various companies to clean/fit curtains/fix furniture etc and I have NEVER experienced this level of RUDENESS or PERSONAL ATTACK.

I spoke to Jane on the phone after receiving this email and she continued to defend her actions – ‘You don't understand how many customers receive the service and never pay!' Sorry, but how you operate your business is nothing to do with me.

It is completely and utterly UNACCEPTABLE to send customers emails like this, and I plan on progressing my complaint further. I would leave zero stars but am unable to.

Lastly Jane, it was you who said it was ok to ring back and pay by card over the phone. I'm very sorry I didn't manage to achieve that in your desired timeframe but there really is no need to berate customers with your horrible and undeserved emails.

TO BE CLEAR I HAVE PAID IN FULL AND POSH CLEAN ARE BLATANTLY LYING. STAY AWAY FROM POSH CLEAN.

Google Reviewer 2, Name (Bad Review):  R Fess

Google Bad Review (2):  I used Posh Clean UK to clean a Ligne Roset orange sofa. I discussed that it was stained and said that I didn't necessarily expect all of the stains to come out. The sofa was cleaned so aggressively that it left white patches everywhere! I am now going to the county court to seek a remedy, as I was offered no compensation and no refund. Very upset. I am pursuing a claim against the company. They posted links on facebook which showed stains (agreed) but also wet patches from their own cleaning! The ‘after' photo they show is from an odd angle and does not show the bright white patches that can be seen from all of the photos I will be presenting myself, but you can see the heavy discolouration at least.

Google Good Reviews #:  12

Google Reviewer Name (Good Review):  Aud Ball

Google Good Review:  Very pleased with the upholstery cleaning and service Posh Clean has provided for me. I would not hesitate to recommend their cleaning services!

Reviews last 30 Days:  0

Bad Review Percentage:  43%

Bad Reviews Top 10:  5

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  19

Website Backlinks:  0

Website Title:  Posh Clean UK – Domestic Cleaning Services in London

Keyword In Title:   found

City In Title:  did not find

Keyword Location:  Cleaning Services Camden, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  found

Google Tag Manager:  found

FB Retargeting Pixel:  found

Display Ad Retargeting:  didn't find

 

5. DEALS AND SPECIAL OFFERS
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Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: 

Twitter ID: 

Twitter Tweets #:  0

Twitter Followers #:  0

Twitter Likes #:  0

Facebook Page URL:  https://www.facebook.com/Posh-Clean-UK-Ltd-357131308440

FB Likes #:  249

FB Followers #:  257

FB Posts In Last 30 Days:  0

FB Last Posted Days Ago: 

FB Last Post Date: 

FB Last Post Text: 

FB Last Post Image: 

FB Desktop Cover URL:  https://scontent-man2-1.xx.fbcdn.net/v/t1.18169-9/11108325_10152927520143441_4836264420282981124_n.jpg?_nc_cat=107&ccb=1-7&_nc_sid=e3f864&_nc_ohc=C98oxjP5fAoAX899K5q&_nc_ht=scontent-man2-1.xx&oh=00_AT-fULVsmqyzE1YL-NsnlhRlLLoSSho481LyA5Zvf7Z5-Q&oe=630F4817

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipN5V8HXLfGXQEgCD6ZCNEeCAZiHAaxRFOF_-mYx=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  did not find

YouTube URL:  https://www.youtube.com/channel/UCCy3ZqDr6_ZBq1anEtAAaAw

YouTube Subscribers: 

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL: 

Posts #: 

Instagram Followers #: 

Instagram ID: 

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

 

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.