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1. GENERAL INFORMATION:
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Company Name: River Island
Address: 85 The Glades Shopping Centre
City: Bromley
State/Region: England
Postal Code: BR1 1DN
Country: GB
Website URL: http://www.riverisland.com/
Phone: 0344 826 9746
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email:
Website Type: Unknown
Blog: didn't find
Blog URL:
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found
How Fast Does This Their Website Load up
Desktop Site Load Time: 13.3
Mobile Site Load Time: 11.3
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: didn't find
Facebook Connection: Yes
Google+ Connection: Yes
Pinterest Connection: Yes
YouTube Connection: Yes
Twitter Connection: Yes
Instagram Connection: Yes
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 7
Keyword: Jewelry Store Bromley, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Clothing Shop
Categories: Clothing Shop
Google+ URL: https://www.google.com/maps/place/River+Island/data=!3m1!4b1!4m2!3m1!1s0x0:0x74b3ceeaee506c9
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 177
Google+ Score: 4.1
Google My Business Videos: 0
Top Maps Company: Warren James Jewellers – Bromley
List of Competitors: ZARA | Ted Baker Bromley | Oliver Bonas
Google Bad Reviews #: 46
Google Reviewer 1, Name (Bad Review): Cup Co
Google Bad Review 1: I have just left the Bromley branch VERY DiSAPPOINTED!
Let me start by saying I never shop in River Island! However a week ago I found a pair of shoes which were perfect to wear to dinner for my birthday. Much to my disappointment these shoes were a death trap slipping on every surface that I stepped on I spent the whole evening walking like a penguin just to avoid death!
So I rightfully decided to return the the shoes since they were un usable! I entered the Bromley branch shortly after collecting my son from school joined the line and waited my turn to be served. Whilst waiting two members of staff were behind us me and my 10 year old son talking about “a girl being forced into a bathroom and her head stuck down a toilet” automatically I assumed that these were just young students employees being unprofessional.
Moving on it was my turn to be served so unexplained my issue and the young lady proceeded to call her manager the (store manager) much to my surprise it was one of the two ladies that had been having the inappropriate conversation behind us GREAT.
She out right refused to refund me because they had been worn not considering the fact that they were un wearable. She then decided to make statements such as “they should have been tried on in store” a very condescending comment as if to say it was a policy to try everything on before you buy! She then said that “if it’s just my pair of shoes with this issue and not the rest then it’s not a problem of river islands”
So before I even have a chance to speak to customer service she has made a statement on the company’s position regarding this case.
She then went on to confirm that she has authority to refund the item should she ‘personally’ want to and in the circumstance she did not want to! – which automatically confirms that she can make a decision based on who the customer is without dealing with all customers the same with complete fairness and integrity.
Following the experience received by this unqualified unprofessional Store Manager I began questioning whether her decision was based on me being a 31 year old mixed race man in my gym tracksuit with my 10 year old mixed race son! Was I profiled? Or was this just terrible customer service?
Lastly I can only identify the employee as the store manager as she claimed that she did not need to provide me with her name due to GDPR (which may I confirm for this individual providing your name is not covered by GDPR)
Google Reviewer 2, Name (Bad Review): Madeleyn Brandao
Google Bad Review (2): (Translated by Google) My daughter turned years ago a week ago and they gave her a dress from this store. Unfortunately it was big but she loves it and wants to use it. It should be noted that not even the good morning told me when I entered. I went to ask for a change of size and they told me that “their return policies had changed just yesterday”. I explained that it had been a gift, that I just wanted a smaller size and did not even bother to check the dress to verify that it was in perfect condition, even with the label on it that has the name of the store. Now I have to put it in a suitcase and pray that next summer will not be too small for my daughter. What a disappointment he is going to have! They should improve customer service.
(Original)
Mi hija cumplió años hace una semana y le regalaron un vestido de esta tienda. Lamentablemente le quedó grande pero a ella le encanta y lo quiere usar. Cabe destacar que ni los buenos días me dijeron cuando entré. Fui a pedir un cambio de talla y me dijeron que “sus políticas de devoliciones habían cambiado justo ayer”. Le expliqué que había sido un regalo, que sólo quería una talla más pequeña y ni siquiera se molestaron por revisar el vestido para verificar que estaba en perfectas condiciones, hasta con la etiqueta puesta que tiene el nombre de la tienda. Ahora me toca meterlo en una maleta y rezar para que el próximo verano no vaya a ser muy pequeño para mi hija. Que decepción va a tener! Deben mejorar la atención al cliente.
Google Good Reviews #: 82
Google Reviewer Name (Good Review): Santo Scaria
Google Good Review: Nice and trendy clothes.Recommended to those who love stylish clothes and accessories.
Reviews last 30 Days: 1
Bad Review Percentage: 26%
Bad Reviews Top 10: 5
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: Fashion Clothing for Women, Men, Boys and Girls – River Island
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Jewelry Store Bromley, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 19735.23
PPC Adwords Monthly Budget($): 592057
Google Analytics: found
Google Tag Manager: found
FB Retargeting Pixel: found
Display Ad Retargeting: found Google
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: https://twitter.com/riverisland
Twitter ID: @riverisland
Twitter Tweets #: 54143
Twitter Followers #: 379961
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/riverisland
FB Likes #: 2428438
FB Followers #: 2402356
FB Posts In Last 30 Days: 0
FB Last Posted Days Ago:
FB Last Post Date:
FB Last Post Text:
FB Last Post Image:
FB Desktop Cover URL: https://scontent-lhr8-1.xx.fbcdn.net/v/t39.30808-6/295234179_10160412117328541_3508615543467844189_n.jpg?stp=dst-jpg_p480x480&_nc_cat=110&ccb=1-7&_nc_sid=e3f864&_nc_ohc=Ictc2gPgw4cAX8BfBQe&_nc_ht=scontent-lhr8-1.xx&oh=00_AT9r4UdQc2ZLTUkMzpck4WIKSgK51VcjP8TRMB4SjyHFew&oe=630498C5
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipNnqtVYlMAfwZdYJ3L4enap3GnZE6x3a3igYNim=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: https://pbs.twimg.com/profile_banners/19768204/1658835511/1500×500
YouTube URL: http://www.youtube.com/user/RiverIslandTV
YouTube Subscribers:
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL: https://instagram.com/riverisland
Posts #: 2400000
Instagram Followers #: 11800
Instagram ID: @riverisland
Pinterest URL: http://pinterest.com/riverisland/
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.