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1. GENERAL INFORMATION:
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Company Name: Realeyes The Eye Clinic
Address: Unit 7, Square
City: Wembley
State/Region: England
Postal Code: HA9 7AJ
Country: GB
Website URL: http://www.realeyesuk.com/
Phone: 020 3909 9181
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: info@realeyesuk.com
Website Type: Optimole 3.4.4
Blog: found
Blog URL: https://www.realeyesuk.com/blogs/
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found
How Fast Does This Their Website Load up
Desktop Site Load Time: 3.4
Mobile Site Load Time: 3.0
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: found
Microformatscitation: didn't find
Click To Call on page: didn't find
Facebook Connection: Yes
Google+ Connection: No
Pinterest Connection: No
YouTube Connection: No
Twitter Connection: Yes
Instagram Connection: Yes
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: using ManyChat
Citations: 0
Keyword: Eye Care Services Brent, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Eye Care Clinic
Categories: Eye Care Clinic,Optician
Google+ URL: https://www.google.com/maps/place/Realeyes+The+Eye+Clinic/data=!3m1!4b1!4m2!3m1!1s0x0:0xfbfa7c13143f1d51
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 387
Google+ Score: 4.9
Google My Business Videos: 0
Top Maps Company: Specialeyes Eyecare
List of Competitors: Specsavers Opticians and Audiologists – Wembley
Google Bad Reviews #: 5
Google Reviewer 1, Name (Bad Review): Tonya Niazi
Google Bad Review 1: So I looked at reviews and decided that RealEyes seem like a very ethical and responsible Optician and booked an appointment online which seemed quite easy and proferssional.
I had the eyetest at the RealEyes In Wembley on a wednesday. They have state of the art equipment and a very nice optician to be honest.The optician was good and the test itself was very quick .
After my eyetest I was guided to speak to what I would say was a salesadvisor who was going to go through the eyeglasses options and prescription cost and to be completely honest I was surprised and how expensive the glasses were but I trusted that I was being advised correctly so I paid the 50% deposit for the glasses and prescription. I used a debit card to make the payment . I was told my glasses would take 2 to 3 weeks to arrive in the store because of COVID19 there are delays in delivery.
I spoke with a friend on the phone on my way home who told me that what I was quoted was far to expensive and I could get a better deal at his optician and the glasses would be prepared for me on the spot and I would not need to wait 2 or 3 weeks. So I decided to Email Realeyes and cancel my order and ask for a copy of my prescription within an hour of leaving the optician.
I did not receive any reply to my email and I sent a further email the following morning ..still no reply and I then telephoned the Realeyes Branch and said to the receptionist you have not responded and I have emailed you twice .
The receptionist reluctantly said she will ask someone to get back to me .Afew hours later I got a call and I was told there is a NO REFUND POLICY . I was told that my case was discussed with the managing director and maybe they can try to give me a better price but they cannot give me a refund because the order is gone directly via there online system and cannot be cancelled. I was astonised and said can you send me your NO Cancellation No Refund Policy via email because I find this hard to believe.
I received the polcy via email and after reading it I emailed the branch and told them that at no point was this policy explained to me at the point of sale and therefore I believe I have been misled . They still did not send me my prescription to me via email which i had requested 3 times by now .
I then contacted NHS England and made a formal complaint to them about Realeyes Business Practices as misleading customers because they are not going through there policy at point of sale and failing to provide me with a copy of my prescription which is my legal right . I also sent their policy and all the email correspondance I had with Realeyes to NHS England and wrote back to Realeyes stating they did not go through this policy with me and I cancelled within an hour of the order so I need them to give me a refund or I will take legal action against them . I also stated I wrote to NHS Direct and told them that I will be sharing my experience with potential customers to make them aware of the way I was treated .
Realeyes contacted me on saturday of the same week and told me they had decided to give me a refund and it still took from wednesday to saturday
( 5 days) of back and forth and finally i got my refund today.
I felt it was important to warn potential clients to ensure that at the point of sale they ask for a copy of the refund and cancellation policy because getting a refund was not easy from them so please make sure you are aware of what you have signed up for.
I was impressed with their state of the art equipment but not at all with the service I received and there policy for Refunds and Cancellations is unethical and I would not consider going back there again because of the stress I had to go thorough for 5 days to get my refund
Google Reviewer 2, Name (Bad Review): Samsung Galaxy
Google Bad Review (2): The staff are very rude and unprofessional and unethical. They have tried to charge me £40 for only filling the medical form. i had an eye test solely for license purpose and i didnt have the medical form with me at that moment and asked them if they can fill itin without me paying anything extra if i bring it some other time and happily they have agreed. when i had the chance to take the form for them to fill it in they refused to do it and ask for extra money. they treat customer like factory product.
Google Good Reviews #: 378
Google Reviewer Name (Good Review): Nilesh Bhadresa
Google Good Review: Thanks to reale eye ,I had really funstatic service ,especially Mrs Nadia she was smily and great help to understand your needs. Keep up good work .
Reviews last 30 Days: 2
Bad Review Percentage: 1%
Bad Reviews Top 10: 2
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: Homepage – Realeyes UK
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Eye Care Services Brent, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 0
PPC Adwords Monthly Budget($): 0
Google Analytics: found
Google Tag Manager: found
FB Retargeting Pixel: found
Display Ad Retargeting: didn't find
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: https://twitter.com/realeyesuk
Twitter ID: @realeyesuk
Twitter Tweets #: 776
Twitter Followers #: 553
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/realeyesuk
FB Likes #: 521
FB Followers #: 550
FB Posts In Last 30 Days: 0
FB Last Posted Days Ago:
FB Last Post Date:
FB Last Post Text:
FB Last Post Image:
FB Desktop Cover URL: https://scontent-lhr8-1.xx.fbcdn.net/v/t39.30808-6/272854949_900539600661933_5341394839716767168_n.png?stp=dst-png_s960x960&_nc_cat=106&ccb=1-7&_nc_sid=e3f864&_nc_ohc=XSBb074-N3AAX9qhMK3&_nc_ht=scontent-lhr8-1.xx&oh=00_AT_T8R5fz0k9s4WzopPWObGenaNJXd4vdrYaYlwk9HsdEw&oe=6302B8EF
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipNDtTu13IZ6KN9GMHn20Di7x0OKOM6GDcWr0iI_=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: https://pbs.twimg.com/profile_banners/633002730/1587390709/1500×500
YouTube URL:
YouTube Subscribers: 0
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL:
Posts #:
Instagram Followers #:
Instagram ID:
Pinterest URL:
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.