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1. GENERAL INFORMATION:
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Company Name: Mayfair Aesthetics Laser & Skin Clinic – Angel
Address: First Floor
City: London
State/Region: England
Postal Code: N1 2RY
Country: GB
Website URL: http://mayfair-aesthetics.co.uk/
Phone: 020 7354 4000
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: info@mayfair-aesthetics.co.uk
Website Type: WordPress 6.0.2
Blog: didn't find
Blog URL:
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: didn't find
How Fast Does This Their Website Load up
Desktop Site Load Time: 6.0
Mobile Site Load Time: 4.3
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: found
Facebook Connection: Yes
Google+ Connection: No
Pinterest Connection: No
YouTube Connection: No
Twitter Connection: Yes
Instagram Connection: Yes
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 83
Keyword: Hair Removal Barking, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Laser hair removal service
Categories: Laser hair removal service
Google+ URL: https://www.google.com/maps/place/Mayfair+Aesthetics+Laser+%26+Skin+Clinic+-+Angel/data=!3m1!4b1!4m2!3m1!1s0x0:0x2eddbc4a0bc1fcf4
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 67
Google+ Score: 4.8
Google My Business Videos: 1
Top Maps Company: Laser Of Beauty
List of Competitors: Pulse Laser Aesthetic Clinic | Laser Clinics UK – Kensington | Nena Beauty – Salon & Laser Clinic | Mayfair Aesthetics Laser & Skin Clinic – Hammersmith | Laser Clinics UK – Putney | Laser Reform | Premier Laser & Skin Liverpool Street
Google Bad Reviews #: 3
Google Reviewer 1, Name (Bad Review): Zaina H
Google Bad Review 1: I have summarised the review slightly below due to the character limit. For more detail please read my full review on trust pilot or facebook.
1. Overall I found my laser hair removal treatments to be ineffective. I had 6 full face and 3 full body treatments. I have seen no results/reduction in hair growth. In some areas I am left with thicker hair than before. The staff made no effort to check on my results or how my treatments were going and were very rude and defensive when I tried to discuss my results.
2. I was burnt on my arm and leg during a treatment, when I showed the burns to 2 therapists they showed no concern and did not try to help. The therapist (who caused the burns) called this a “normal” reaction – I do not understand how being burnt is a “normal” reaction, nor was I told this on consultation. I had irritation and pain for several weeks after the burn and I am left with the scars over 10 months later and constantly be reminded of my experience – no decent clinic would call that “normal” and no customer would pay to put themselves at risk of this “normal reaction” occurring.
3. I have had treatments with 3 different therapists and can confirm that there is a vast difference in the treatment methods + attention to detail by each person. One of my full body treatments with one therapist finished 1 whole hour earlier than my others and the time recommended to me. I felt little/no heat during the treatment, as the therapist rushed and moved the laser onto different body areas before I felt the required level of heat. When raising complaints about poor treatments to the manager, I was ignored and subsequently he was very dismissive of my complaint, denied what I said, stating staff are trained and he has “confidence in his staff” – It would have been preferable if my complaints were investigated in an unbiased way before he reached that conclusion.
This issue has still not been resolved and I have not been refunded for my two poor treatments nor was I offered at any point to re-do the sessions by the clinic. The manager now claims he has already refunded me for these treatments – but I have not received any refunds for these particular treatments and he is not responding to my follow-up emails on this.
4. I have had a senior laser therapist make several rude and uncomfortable comments about my body and skin during treatments. I was told by the manager that I was a “nightmare” and “too demanding” with untrue comments made about myself –he was unable to provide me with a single specific example of when this occurred nor did he address the behaviour of his own staff. I know I have never been rude to any members of staff and raising issues with the clinic such as with my treatments or questioning what I have been told does not mean I am being rude. As a paying customer I am entitled ask questions. The clinic should consider the behaviour of their own staff and actually consider why the client has issues in the first place with the clinic and treatments before dismissing these and attempting to shift blame.
5. I have found the manager to be rude, blunt and dismissive about complaints. Rather than trying to be helpful in situations and providing fair explanations for issues, I was left with either being ignored/dismissed, being told what I am saying is untrue (without justification) or being given an unsatisfactory response that is unrelated or did not address my issues. The manager has no intention of dealing with my complaint and even admitted this himself saying he is “not going to bother responding to my email” “not discussing any further” and “I am heartily sick of wasting time dealing with you so if I am blunt with you, so be it.” (all directly copied from his emails). This demonstrates the unprofessionalism of the clinic and poor customer service.
I have been completely honest with my review. I will not be surprised if I am met with rude/untrue comments from management.
Google Reviewer 2, Name (Bad Review): Shaz
Google Bad Review (2): I had 7 sessions of laser on my face, I really thought I was going to see a difference in hair reduction but I did not at all. When I raised my concerns to my technician that I wasn’t seeing any changes, they just prompted me to book more sessions as apparently if 6 doesn’t work then 8 should. However, after the 7th session I was fed up and cancelled after so much money went wasted.
I wasn’t fond of the technicians at Angel, they were cold and abrasive, it felt like my skin was burning. So I moved to the Moorgate branch where they were so nice and pleasant and listened to what I wanted.
Also a side note, I went for this clinic because of the high reviews but customers here are told if they write good reviews for them then they get the chance to win free treatments so it’s biased.
Google Good Reviews #: 61
Google Reviewer Name (Good Review): Adam Sheth
Google Good Review: Great customer service, started my hair removal and I noticed the difference. I have recommended already to friends who are also keen.
Reviews last 30 Days: 0
Bad Review Percentage: 4%
Bad Reviews Top 10: 1
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 46
Website Backlinks: 0
Website Title: Laser Hair Removal Clinics London – Mayfair Aesthetics London
Keyword In Title: found
City In Title: did not find
Keyword Location: Hair Removal Barking, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 2.9
PPC Adwords Monthly Budget($): 87
Google Analytics: found
Google Tag Manager: found
FB Retargeting Pixel: found
Display Ad Retargeting: found Google
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
Groupon Offer Title:
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Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: https://twitter.com/MfairAesthetics
Twitter ID: @MfairAesthetics
Twitter Tweets #: 762
Twitter Followers #: 156
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/Mayfair-Aesthetics-1630152927298181
FB Likes #: 1448
FB Followers #: 1521
FB Posts In Last 30 Days: 11
FB Last Posted Days Ago: 1
FB Last Post Date: September 01, 2022
FB Last Post Text: We are 6 today! Celebrate with us on #glowingskin #glowingskincare #summerskincaretips #happybirthday #beauty #beautyclinic #beauty #makeuptutorial #beauty #lipstick #homeskininstant #beautybloggers #beautynews #lipblush #kiss #healthyskinisalwaysin #youngeryou #antiageing #antiageingskincare #youngerlookingskin #skintightening #skincarediary #mayfairaesthetics #skinageing
FB Last Post Image: https://scontent-lhr8-2.xx.fbcdn.net/v/t39.30808-6/304914605_3143915145921944_3428714350751888208_n.jpg?stp=dst-jpg_p526x296&_nc_cat=105&ccb=1-7&_nc_sid=110474&_nc_ohc=0wEe3MMivzQAX8ksIuX&_nc_ht=scontent-lhr8-2.xx&oh=00_AT-3w6qsuWnNFlCNK2UA2EFyU-yMCrv-5l4PgK0dTuo7Hg&oe=63179A50
FB Desktop Cover URL: https://scontent-lhr8-1.xx.fbcdn.net/v/t31.18172-8/29060267_1923586217954849_4930291595116716147_o.jpg?stp=dst-jpg_s960x960&_nc_cat=107&ccb=1-7&_nc_sid=e3f864&_nc_ohc=BTJ6mIA9eZUAX9m_sfX&_nc_ht=scontent-lhr8-1.xx&oh=00_AT__IR15QgvdawjeEf5zK2ApROFCZb3sPCex3k1xyXw7-g&oe=63374BB9
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipP1kHlnQufq9UbK61ag-SQzMP18GwtnqS0E7GfR=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: https://pbs.twimg.com/profile_banners/760435407549042688/1517483320/1500×500
YouTube URL:
YouTube Subscribers: 0
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL:
Posts #:
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Pinterest URL:
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.