Category: Taxi service

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1. GENERAL INFORMATION:
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Company Name:  Car Hire Chadwell Heath

Address:  High Rd

City:   Romford

State/Region:  England

Postal Code:  RM6 4AL

Country:  GB

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Phone:  020 4533 5071

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2. WEBSITE PERFORMANCE AND SECURITY:
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3. SEO AND SOCIAL MEDIA CONNECTIONS
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Citations:  0

Keyword:  van hire Dagenham, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Car rental company

Categories:  Car rental company,Taxi service

Google+ URL:   https://www.google.com/maps/place/Car+Hire+Chadwell+Heath/data=!3m1!4b1!4m2!3m1!1s0x0:0x13642b50f4532a98

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  8

Google+ Score:  3.8

Google My Business Videos:  0

Top Maps Company:  Swiss Vans Essex

List of Competitors:  Ask Car Hire | Cheap Van Hire | Chauffeurs Rush Green | VAN HIRE ROMFORD

Google Good Reviews #:  5

Google Reviewer Name (Good Review):  SALIM AHMED London

Google Good Review:  Excellent food most visited

 

Google Bad Reviews #:  3

Google Reviewer Name (Bad Review):  Farhaz Miah

Google Bad Review:  Really disappointed with the latest experience with Panda Cars / Chadwell Heath Cars having previously been a reliable provider for most journeys.

Normally I use another provider for airport transfers from Heathrow but on this occasion they were not available.

I had pre-paid the £65 fare on my credit card to go from Heathrow T5 to Newbury Park today and was expecting a pick up no later than 8.30pm (the time I initially anticipated to have been at the arrivals hall). While the other provider normally picks me up in the hall, Panda said they don't albeit the same price.

In any case no text confirmation or driver contact details were provided (which is normal practice for most minicab firms).

I also provided the flight details and my flight landed earlier than anticipated. I called the company immediately but was curtly told that I had agreed 8.30pm.

Once I got to the hall and waited for a bit I rang to find out where to go. At this point the lady controller told me she will get in touch with the driver. A few minutes pass and no call. I then ring her again around 8.35pm and I am told she's trying to get in touch – while I hold I am then told it will be an hour late due to traffic emanating from an accident. I inform that I wish to have a refund but this is outright refused and so I state that I will claim through my credit card compny

Simultaneously the driver finally rings and tells me the situation and I inform that I have cancelled and then I opt to take an Uber.

Subsequently the initial gentlemen who I booked with and who I believe to be the owner calls from a mobile number. After protracted discussions he proposes that he will only pay back a part of the refund even though this is not in any t&cs and clearly not my fault. This was an incredulous proposition and its safe to say that we did not come to an amicable resolution.

A normal cab compant would have in fact apologised to the customer (especially a regular one like myself) and would have directly addressed this with the driver who could have been compensated by the firm (with whom I had the initial transaction with).

The cost to the firm would perhaps been £20 of compensation to the driver for having lost out some time.

Abysmal customer service and sad to say they have lost me as a customer.

 

Reviews last 30 Days:  0

Bad Review Percentage:  38%

Bad Reviews Top 10:  3

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Keyword Location:  van hire Dagenham, London

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5. DEALS AND SPECIAL OFFERS
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6. SOCIAL MEDIA ENGAGEMENT
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Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipPwBthfi7dqJt5bdl7aKEDeGGAgoy-IgV9pZs3r=w374-h615-k-no

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Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.