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1. GENERAL INFORMATION:
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Company Name: TABLET & PHONE REPAIRS LONDON UK REPAIRS
Address: 506-508 Honeypot Ln
City: Stanmore
State/Region: England
Postal Code: HA7 1JR
Country: GB
Website URL: https://uk-repairs.com/
Phone: 020 3355 0081
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email:
Website Type: WordPress
Blog: didn't find
Blog URL:
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: didn't find
How Fast Does This Their Website Load up
Desktop Site Load Time: 1.4
Mobile Site Load Time: 0.9
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: found
Facebook Connection: Yes
Google+ Connection: No
Pinterest Connection: No
YouTube Connection: No
Twitter Connection: No
Instagram Connection: No
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 766
Keyword: Water Damage Restoration Barnet, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Mobile phone repair shop
Categories: Mobile phone repair shop,Computer repair service,Electronics repair shop,Phone repair service,Screen repair service
Google+ URL: https://www.google.com/maps/place/TABLET+%26+PHONE+REPAIRS+LONDON+UK+REPAIRS/data=!3m1!4b1!4m2!3m1!1s0x0:0x158bd4f1fce44904
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 93
Google+ Score: 4.8
Google My Business Videos: 0
Top Maps Company: Rentokil Property Care – D Proofing and Woodworm Treatment
List of Competitors:
Google Bad Reviews #: 5
Google Reviewer 1, Name (Bad Review): Ryan Keegan
Google Bad Review 1: Really bad people to deal with. I have noticed that they have got rid of their trust pilot reviews. My experience was terrible, the tech they sent out was a nightmare to deal with. Half way through the repair he told me that I had to transfer the money to his account, more than I was quoted because apparently my tablet PC had special parts in, or he would not finish putting the screen the tablet. Aside form this he was generally really rude and horrible to have in my home. My complaint went absolutely nowhere, and I even got text messages off the tech, annoyed that I had complained. Unbelievable. They did offer me a £20 refund provided I remove my review from trust pilot (dishonest). Now, whatever the response to this message may-be, I am sure it will be hostile as its their MO, they tried several times to remove my trust pilot review after the offer of £20 failed, please bear in mind that I have taken the time to leave this review as a warning to anyone thinking of using these people- Just go somewhere else.
Google Reviewer 2, Name (Bad Review): Mike Cummins
Google Bad Review (2): Worst. Company. Ever. AVOID! Days turn to weeks. Price doubled.
SURFACE PRO 4 BATTERY REPLACEMENT VIA MAIL-IN ‘SERVICE'
I came across UK-Repairs via Google search. Online reviews were generally favourable. As I live in Manchester and UKR are based in Harrow, London, the mail-in repair option seemed ideal. This is where the nightmare began.
A quick read through the reviews on this site will show that all the bad reviews come from their mail-in service. Once these jokers have your gear in their hands don't expect to see it again for weeks – and get fleeced into the deal.
Their website promises ‘next working day' repairs. They quoted £190, which for a £50 battery and a couple of hours of labour was a bit top heavy but acceptable. The SP4 was signed for at UKR's workshop on 29 July 2020. A day passed, not a word. I emailed them and was told that the SP4 was ‘in process'. Days turned to weeks. I would email them asking for an update and when the SP4 would be returned. Some emails were answered with the ‘in process' claim, others were ignored. After two weeks, during which I was unable to work from home due to not having the SP4, and losing income, I gave them 48-hours to return the SP4 or I would report it as stolen. The following day I received and email saying that the battery had been replaced, but it also needed a new ‘charging chip', doubling the cost of repair! Desperate to get the SP4 back , I reluctantly agreed – asking that the old chip be returned in the box. They agreed. (Side note: A search reveals that faulty ‘charging chips' only occur/exist on SP4s when in the hands of one company… yup, UKR!)
They returned the SP4 (working, but with the screen coming away from one edge), rammed into the box it was sent in, looking like it had been torn open by a wild animal. I looked up the datasheet of the ‘charging chip' they sent – it was a random chip and not anything to to with charging. I raised this with UKR who then told me that they had not replaced the ‘charging chip' but replaced two diodes (£1.10 each) instead. £180 for £2.10 worth of components and a few seconds' work (basically swapping two fuses) on an already open laptop!!! After many emails UKR agreed to refund the £180 – on the condition that I returned the SP4 to them so they could remove the diodes (and make the SP4 unusable). Clearlt this was not going to happen! I suggested that they simply deduct the £2.20 cost of diodes and refund the balance. At this point their story changed again… now they claimed to have replaced the entire charging circuit board (apparently coating £85). Another quick search reveals that (surprise, surprise) there is no such circuit board in a SP4. A threat of civil action and reporting them to Trading Standards resulted in a partial refund. Not great, but I'm just glad to be rid of them.
Also, they advertise ‘return postage fee of £7.99'. I was charged £25.00 despite the actual cost being £11.00 and UKR reusing the packaging I had sent the device in.
You're left feeling hustled and held in contempt. There's zero communications, with devices essentially being held hostage until additional ‘repairs' (that can't be verified) are paid for. Don't fall for UKR's flashy (and poorly written) website. A bit of searching will throw up a few other firms that repair Surface Pros, I'd suggest giving them a try. Whatever you do, avoid UK-Repairs like COVID-19! I wouldn't trust them with a £5 pop-up toaster!
Google Good Reviews #: 86
Google Reviewer Name (Good Review): Marshall Naj
Google Good Review: Surface pro x LCD was repaired professionally friendly staff I recommend
Reviews last 30 Days: 1
Bad Review Percentage: 5%
Bad Reviews Top 10: 3
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: TABLET & PHONE REPAIRS
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Water Damage Restoration Barnet, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 0.33
PPC Adwords Monthly Budget($): 10
Google Analytics: found
Google Tag Manager: found
FB Retargeting Pixel: did not find
Display Ad Retargeting: didn't find
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
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6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:
Twitter ID:
Twitter Tweets #: 0
Twitter Followers #: 0
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/pages/UK-Repairscom/1489401348018788
FB Likes #: 0
FB Followers #: 0
FB Posts In Last 30 Days: 0
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FB Desktop Cover URL: did not find
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipOZFkauTHWwNqPLz_GRfAFRZK3DrMch684OfqTX=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: did not find
YouTube URL:
YouTube Subscribers: 0
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL:
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Pinterest URL:
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.