Category: RM10 8YP

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1. GENERAL INFORMATION:
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Company Name:  West & Coe Funeral Directors

Address:  620-626 Rainham Rd S

City:   Dagenham

State/Region:  England

Postal Code:  RM10 8YP

Country:  GB

Website URL:  https://www.westandcoe.com/

Phone:  020 8592 0164

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email:  mailbox@westcoe.co.uk

Website Type:  WordPress 5.7.6

Blog:  didn't find

Blog URL: 

2. WEBSITE PERFORMANCE AND SECURITY:
==========================

Contact Form:  found

How Fast Does This Their Website Load up

Desktop Site Load Time:  5.8

Mobile Site Load Time:  5.9

SSL Verified:  SSL verified

3. SEO AND SOCIAL MEDIA CONNECTIONS
==========================

Video On Homepage:  found

Microformatscitation:  didn't find

Click To Call on page: didn't find

Facebook Connection:  Yes

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  No

Twitter Connection:  No

Instagram Connection:  Yes

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  0

Keyword:  IT Services Dagenham, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Funeral director

Categories:  Funeral director

Google+ URL:   https://www.google.com/maps/place/West+%26+Coe+Funeral+Directors/data=!3m1!4b1!4m2!3m1!1s0x0:0xdee30a1b1976ea73

Owner Verified:  Yes

4. ONLINE REPUTATION AND MARKETING SCORE
==========================

Google Reviews #:  28

Google+ Score:  4.2

Google My Business Videos:  0

Top Maps Company:  Wenetech Solutions

List of Competitors: 

Google Bad Reviews #:  5

Google Reviewer 1, Name (Bad Review):  Linda Presland

Google Bad Review 1:  Our mother’s funeral took place on the 17/12/2018. This I know was a while back. I don’t know whether improvements have been made since then. Our experience throughout booking the funeral and the outcome should be out there for potential customers to see. We found the attitude of a couple of employees that dealt with our booking to be rather rude. From the first day of booking our mother’s funeral there were issues that threatened a good Send off. On the first visit to book the funeral my sister and I attempted to park in West & Co’s. Dagenham car park. There was no room at all. We could not park in a space. We just abandoned the car in the middle of the car park. Once inside the funeral home I could not see any more clients, so why was the car park so full?!! We discussed and booked the funeral. On leaving the premises we had to back out all the way. There was no room to turn around and drive forwards. On reversing back there were several cars parked to the right of the building. The space was very tight and as a result we knocked one of the employee’s cars. I paid £250 to the employee to have the car repaired. A few days after booking the funeral I realised that we didn’t have an Order Of Service. When I phoned to sort this out I asked why this had not been mentioned. The answer given was, “not everybody wants an Order of Service”!! The attitude of the female employee I thought was very rude and dismissive. The weekend before the funeral I booked an extra car due to concerns of a family member having the potential to wreck the funeral. The female employee at West & Co. Dagenham was made aware of the sensitive situation. She replied that the pull bearers could not get involved in family issues. We understood this. I ordered the the extra car to pick up my sister, myself and my family at an alternative address. The family member we were concerned about still managed to disrupt our plans and wreck the pick up. He kicked off at our pick up point and all hell let loose. This was not the fault of West & Co., but my sister and I were not happy with the way the situation was handled at the time. On receiving the final invoice a payment was marked up for an organist that had played at the funeral service. An organist did play on the day. We had not requested this. We had requested a particular piece of music from West & Co’s. partner library. We had selected our choices of music in good time. We were not advised that the particular piece of music would not be available. The particular hymn was a family favourite, so a big disappointment. My sister and I were so upset and traumatised by the whole experience and doubt whether we will ever get over the whole experience. As a result I recently emailed Jeremy West who had no empathy or apology for the shoddy service given. He did not get back straight away. I left it for a while and then emailed him again. I typed up the whole sorry story. There was no empathy or concern that a client was unhappy with the service given. He was more concerned that his staff had been criticised. There was no suggestion that our grievances be properly addressed or any sort of apology given. This company I feel is definitely one to avoid.

Google Reviewer 2, Name (Bad Review):  L Cracknell

Google Bad Review (2):  Stay away! Got abuse in the rudest tone, considering the circumstances the last thing you need is for some woman to be abusive and shout down the phone. Seriously take your loved one somewhere else!

Google Good Reviews #:  21

Google Reviewer Name (Good Review):  Winnersmentality

Google Good Review:  Great service by this company. We're able to accommodate everything we asked for

Reviews last 30 Days:  0

Bad Review Percentage:  18%

Bad Reviews Top 10:  0

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  0

Website Backlinks:  0

Website Title:  West & Coe – National Funeral Directors

Keyword In Title:   did not find

City In Title:  did not find

Keyword Location:  IT Services Dagenham, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  didn't find

Google Tag Manager:  didn't find

FB Retargeting Pixel:  did not find

Display Ad Retargeting:  didn't find

5. DEALS AND SPECIAL OFFERS
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Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

6. SOCIAL MEDIA ENGAGEMENT
==========================

Twitter Page URL: 

Twitter ID: 

Twitter Tweets #:  0

Twitter Followers #:  0

Twitter Likes #:  0

Facebook Page URL:  https://www.facebook.com/WestandCoe

FB Likes #:  1550

FB Followers #:  1806

FB Posts In Last 30 Days:  0

FB Last Posted Days Ago: 

FB Last Post Date: 

FB Last Post Text: 

FB Last Post Image: 

FB Desktop Cover URL:  https://scontent-lhr8-1.xx.fbcdn.net/v/t1.6435-9/96394412_3252736464736615_728920434770182144_n.jpg?_nc_cat=108&ccb=1-7&_nc_sid=e3f864&_nc_ohc=fuAeSX46HogAX8Ubc05&_nc_ht=scontent-lhr8-1.xx&oh=00_AT8CZfPXf6kvfySmdhVmDcZjbp4zZQQwnG6DqwQhRPvY4A&oe=632388AC

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipNQfSxodGAuGlkxDUledGeHds4ANsoDVBic5Ggr=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  did not find

YouTube URL: 

YouTube Subscribers:  0

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL: 

Posts #: 

Instagram Followers #: 

Instagram ID: 

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.