Category: Jeweller

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1. GENERAL INFORMATION:
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Company Name:  Michael Platt

Address:  1 Church Rd

City:   London

State/Region:  England

Postal Code:  SW19 5DW

Country:  GB

Website URL:  http://www.michaelplatt.co.uk/

Phone:  020 8947 4772

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email:  info@michaelplatt.co.uk

Website Type:  WordPress 6.0.1

Blog:  didn’t find

Blog URL: 

 

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:  found

How Fast Does This Their Website Load up

Desktop Site Load Time:  2.7

Mobile Site Load Time:  2.0

SSL Verified:  SSL verified

 

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn’t find

Microformatscitation:  didn’t find

Click To Call on page: found

Facebook Connection:  Yes

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  No

Twitter Connection:  Yes

Instagram Connection:  Yes

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  30

Keyword:  Jewelry Store Dagenham, London

Ranking On The 1st Page:  didn’t find

Ranking On The Map:  didn’t find

1st Category:  Jeweller

Categories:  Jeweller,Bridal shop,Gift shop,Jewellery Designer,Jewellery Repair Service,Jewellery Store

Google+ URL:   https://www.google.com/maps/place/Michael+Platt/data=!3m1!4b1!4m2!3m1!1s0x0:0xd6a8da197227af28

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  68

Google+ Score:  4.8

Google My Business Videos:  0

Top Maps Company:  Nicholas James Pawnbrokers & Jewellers

List of Competitors:  Pandora King’s Cross | EC One | Hatton Garden | S.R JEWELLERS LONDON | Felt | DAVID MORRIS London New Bond Street Store | Jewel Tree London

Google Bad Reviews #:  4

Google Reviewer 1, Name (Bad Review):  C S

Google Bad Review 1:  Appalled by the threats and aggressive attitude of the manager’s response below. Had to remove and edit this review for fear of retaliation and to explain that yes, we are legitimate, paying customers (have the invoice to prove it) who are disappointed with the quality of our work (defects) and feel treated with condescension from your part.

Not fair of your manager to question negative reviews and ask Google to remove them to benefit from a higher ranking. That’s in addition to threatening to call the police on your customers for a negative opinion, which is unheard of (!)

Is this behaviour that damages your own reputation, not the fact that a customer had a bad experience with the quality of your work and customer service.

Moreover, it could also beg the question of how many negative reviews could potentially have been removed due to this type of intimidation, as we are quite distraught at the moment from your threat of retaliation.

It speaks for itself that instead of offering to help find a constructive solution to dissatisfied customers, you threaten and bully them to the point of having their comments deleted, while you so pompously accept all the positive reviews. By your own reasoning perhaps you could also argue that positive reviews could be fake as well?

Google Reviewer 2, Name (Bad Review):  Shuyu Lin

Google Bad Review (2):  If you would like to receive service with a good level of arrogance, this is the place to visit.

I booked an appointment for repairing two jade necklaces, the pendant of which were detached from the necklace chain.

I didn’t really trust the specialist who examined my necklace (I think her name is Caroline, but not 100% sure). She didn’t seem to have a good amount knowledge of jade. I asked her whether she has worked with jade before. She said, “many years.” To reattach the jade pendant to a necklace chain, I asked whether we can make the hole bigger. After speaking with the workshop specialist, she said this can be done. So I decided to leave one of the pendants with them first to see how well they can do the job.

After a week, I received a call from another staff (I think she told me her name’s Sarah). She informed me that they are not sure whether they can make the hole bigger without damaging the pendant, so they don’t want to do the job anymore. This is fine. I just wanted to ask where the risk lies and whether they know other shops / specialists who are capable of doing the job. However, she was speaking nonstop for 10min to tell me this is not their fault. She didn’t show any sign of apologies and asked me, “why didn’t you go back to the shop where you got them?” I was like, the shop’s in China and because of Covid, It’s not easy to go back. Btw, do I need to explain to you why I come to your shop???

When I finally managed to stop her and asked her where she thinks I can go next, she said, “someone in China town should be able to help. Try that!”

Well, if you have worked with jade before and really an expert about the jewellery market, at least you would know who to go to for a jade job.

After an hour, Sarah called back. She said, “I know you are upset. So I want to ask you whether you are happy to take full responsibility of any damage that might happen to your jewel due to the repairing? If you are happy with that, then we can go ahead.”

What a wonderful question??!! Of course not. I have no intention to receive a broken jade just to let you experiment and sharpen your tools..

So I said no. Then she responded, “oh, so it’s not we don’t want to help you. It’s you who declined our service.”

At this point, I’m outrageous. I told her clearly, “it’s not me who stopped you doing your job. It’s you who are not capable of offering the service that you claim to offer.”

I can’t believe a high-end jewellery shop offering service as such. Things would be fine if you simply just return my jewel with an apologetic and modest attitude. It’s fine to say, “I don’t know and i’m not an expert in this area.” Rathe than just blame everything to your customers and just want to make your customers look stupid.

Do NOT recommend this shop to anyone, unless you want to take FULL responsibility of the damage that happens to your jewel and have a unforgettable customer experience.

Google Good Reviews #:  63

Google Reviewer Name (Good Review):  James Westbrook

Google Good Review:  Lovely choice of jewellery on offer to buy immediately. They also offer a wonderful design service for those special pieces. Very knowledgeable staff. Can’t fault it.

Reviews last 30 Days:  1

Bad Review Percentage:  6%

Bad Reviews Top 10:  1

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  0

Website Backlinks:  0

Website Title:  Bespoke Jewellery in Wimbledon and London Area | Michael Platt

Keyword In Title:   did not find

City In Title:  did not find

Keyword Location:  Jewelry Store Dagenham, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  didn’t find

Google Tag Manager:  found

FB Retargeting Pixel:  did not find

Display Ad Retargeting:  didn’t find

 

5. DEALS AND SPECIAL OFFERS
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Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:  https://twitter.com/michaelplatt19

Twitter ID:  @MichaelPlatt19

Twitter Tweets #:  737

Twitter Followers #:  283

Twitter Likes #:  0

Facebook Page URL:  https://www.facebook.com/MichaelPlattJewellers

FB Likes #:  1292

FB Followers #:  1294

FB Posts In Last 30 Days:  0

FB Last Posted Days Ago: 

FB Last Post Date: 

FB Last Post Text: 

FB Last Post Image: 

FB Desktop Cover URL:  https://scontent-lhr8-1.xx.fbcdn.net/v/t31.18172-8/1504513_1392893784297930_778596257_o.jpg?stp=dst-jpg_s960x960&_nc_cat=100&ccb=1-7&_nc_sid=e3f864&_nc_ohc=wrMZ5yqLydMAX-AY-cP&_nc_ht=scontent-lhr8-1.xx&oh=00_AT9ebb3udVJQb0PoyL0ZaXTz8gZ-4Ym1DazvMj92lBk7cA&oe=6326F490

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipNDyYnPfYPf9RKalNIOVKK2KA0avbRjBnsUhr1x=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  https://pbs.twimg.com/profile_banners/3369617793/1436557843/1500×500

YouTube URL: 

YouTube Subscribers:  0

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn’t find

Instagram URL:  https://www.instagram.com/michaelplattjewellery/

Posts #:  562

Instagram Followers #:  150

Instagram ID:  @michaelplattjewellery

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

 

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.