Category: Heating equipment supplier

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1. GENERAL INFORMATION:
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Company Name:  Kensa Heat Pumps

Address:  Mount Wellington Mine

City:   Chacewater

State/Region:  Truro

Postal Code:  TR4 8RJ

Country:  GB

Website URL:  https://www.kensaheatpumps.com/?UTM_source=GMB_listing&UTM_medium=organic

Phone:  01872 862140

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email:  info@www.kensaheatpumps.com

Website Type:  WordPress

Blog:  found

Blog URL:  https://www.kensaheatpumps.com/news-blog/breakthrough-british-manufactured-flexible-heat-pump-trials-aim-to-slash-gas-bills-by-up-to-a-third-and-revolutionise-uks-energy-resilience/

 

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:  found

How Fast Does This Their Website Load up

Desktop Site Load Time:  14.0

Mobile Site Load Time:  9.1

SSL Verified:  SSL verified

 

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn't find

Microformatscitation:  didn't find

Click To Call on page: found

Facebook Connection:  Yes

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  Yes

Twitter Connection:  Yes

Instagram Connection:  No

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  44

Keyword:  Heating Specalist Enfield, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Heating equipment supplier

Categories:  Heating equipment supplier,Environment renewable natural resources,Green energy supplier,HVAC contractor,Manufacturer

Google+ URL:   https://www.google.com/maps/place/Kensa+Heat+Pumps/data=!3m1!4b1!4m2!3m1!1s0x0:0x415b647e15071ed1

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  52

Google+ Score:  4.9

Google My Business Videos:  0

Top Maps Company:  Westons Plumbing & Heating Ltd

List of Competitors: 

Google Good Reviews #:  50

Google Reviewer Name (Good Review):  4-E lectrical

Google Good Review:  Great help from Jordan and a great product.

 

Google Bad Reviews #:  1

Google Reviewer Name (Bad Review):  Miriam Silver

Google Bad Review:  I read all these reviews and Kensa sounded great, but sadly our experience was anything but. After some trouble getting a response from them initially (perhaps because of the timing in relation to the pandemic) the conversation I had with James made me feel confident they were just the right people for the job. However now that I know the full picture, I think that Steve Costello's behaviour towards us may be the worst customer service I have ever experienced.

At first it was just little things: Communication was poor, he didn't reply on the dates he said he would, he was patronising and talked over me on the phone, information he gave us was contradictory and he appeared to have little knowledge of the criteria for the domestic versus non-domestic RHI schemes. So I had a very pleasant call with the CEO, who said he was happy to provide a different point of liason who had experience of multi-building projects.

However, it seems from what I have now learnt that Mr Costello became so paranoid he'd be fired because I spoke to the CEO, that he started contacting other companies we had dealt with to talk negatively about me behind my back. When I heard from 3 different sources he had done this, I made a complaint that this was unprofessional and a breach of GDPR. Kensa refused to respond to my complaint, except to say they would no longer work with us – leaving us months behind schedule and thousands of pounds out of pocket.

After ICO found Mr Costello had breached data protection regulations Kensa had to refund my costs, commit to training staff better and make a full written apology. The latter admitted that Steve Costello had phoned other companies to slag us off, and had then lied to his boss about it, but it said that they believe despite this he had provided a fantastic service. That speaks volumes about company values, we were very glad we took our custom elsewhere.

Independent GSHP experts (including the chair of the GSHPA) have reviewed the entire correspondence and said that the information we were given by Mr Costello was incorrect and contradictory, our questions were well-founded, and we did absolutely nothing wrong as customers. We are therefore in the process of passing on our concerns about Kensa to the various regulatory bodies. Thankfully we have subsequently used another company to install our heat pump system, and have had no similar problems.

 

Reviews last 30 Days:  2

Bad Review Percentage:  2%

Bad Reviews Top 10:  0

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  0

Website Backlinks:  0

Website Title:  Kensa Heat Pumps: Reliable Ground Source Heat Pumps Made in the UK

Keyword In Title:   did not find

City In Title:  did not find

Keyword Location:  Heating Specalist Enfield, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  found

Google Tag Manager:  found

FB Retargeting Pixel:  found

Display Ad Retargeting:  found Google

 

5. DEALS AND SPECIAL OFFERS
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Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:  https://uh8ex3jph2xqg0pb4bs7if12-wpengine.netdna-ssl.com/wp-content/plugins/hupso-share-buttons-for-twitter-facebook-google/style.css?ver=1.0.5

Twitter ID: 

Twitter Tweets #:  0

Twitter Followers #:  0

Twitter Likes #:  0

Facebook Page URL:  https://www.facebook.com/kensaheatpumps

FB Likes #:  0

FB Followers #:  0

FB Posts In Last 30 Days:  0

FB Last Posted Days Ago: 

FB Last Post Date: 

FB Last Post Text: 

FB Last Post Image: 

FB Desktop Cover URL:  did not find

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipNsOr5RU0Cx_1jEJ4hgM3PCsUydSFk5oaIoHjtA=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  did not find

YouTube URL:  https://www.youtube.com/user/KensaHeatPumps

YouTube Subscribers: 

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL: 

Posts #: 

Instagram Followers #: 

Instagram ID: 

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

 

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.