Category: Carpet Retail Shop

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1. GENERAL INFORMATION:
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Company Name:  Amtico Flooring Specialists

Address:  15 Station Square

City:   Petts Wood

State/Region:  Orpington

Postal Code:  BR5 1LY

Country:  GB

Website URL:  http://www.flooring-specialists.co.uk/

Phone:  01689 825922

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email:  info@tonbridgeflooringstudio.co.uk

Website Type:  Unknown

Blog:  didn't find

Blog URL: 

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:  didn't find

How Fast Does This Their Website Load up

Desktop Site Load Time:  1.3

Mobile Site Load Time:  0.5

SSL Verified:  SSL verified

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn't find

Microformatscitation:  didn't find

Click To Call on page: didn't find

Facebook Connection:  No

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  No

Twitter Connection:  No

Instagram Connection:  No

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  0

Keyword:  Flooring Services Bromley, Londo

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Flooring Shop

Categories:  Flooring Shop,Carpet Retail Shop,Flooring contractor,Wood and laminate flooring supplier

Google+ URL:   https://www.google.com/maps/place/Amtico+Flooring+Specialists/data=!3m1!4b1!4m2!3m1!1s0x0:0x8a1258c22ed831c3

Owner Verified:  Yes

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  14

Google+ Score:  4.2

Google My Business Videos:  2

Top Maps Company:  JC Flooring Professional Carpet Fitting Service

List of Competitors: 

Google Bad Reviews #:  3

Google Reviewer 1, Name (Bad Review):  Sumit Dheir

Google Bad Review 1:  We wanted to put in Amtico in our hallway which included 2 curved steps. We were impressed with the store and were talked through the benefits of Amtico. It was all very well explained and we decided it was right for us. The product range on offer was great and we selected this store ahead of a cheaper alternative based on what we had seen (we thought we would pay for quality). Unfortunately a regrettable decision.

A person then came round to measure the area and look under the carpet for the flooring type. At this point in time – we have since been informed by another fitter – that the issue of our steps should have been raised. Not only are the steps curved, but they also needed more attention to the nosing (the front edge of the step in our case) i.e. measurements of the curve should have been taken to ensure that all of the front step could be covered with metallic edging. This did not occur and we were again regrettably none the wiser.

Shortly after, a fitter came in (third party) and effectively did his job. I called up the guys a day later having inspected the job more thoroughly with my partner. Whilst the flat area was done OK, the steps were horrific. Part of the edge of the step had a metallic finish and the rest was the wood of the step (which is basically MDF!), which was the area which the nosing was not able to cover. The area under the step had nails exposed and an area to the side was left with no covering at all. I appreciate the area was intricate and not the easiest, I just expected a bit better or at least communication of what was achievable to manage expectations.

I would expect, as with most services, some sort of response when faced with a complaint. And herein lies my frustration. I was faced with what was frankly aggression and obnoxiousness. I was commenting on a job that had been done poorly and there was very minimal attempt to reconcile the situation despite mutual agreement that the job was not up to scratch. There was a distinct lack of care on the basis that I had paid a fair portion of the fee. A very blunt proposal was put forward to use rubber nosing(!), followed by an offer to get a template made for the nosing on the steps (the main area of contention), although this would have essentially meant doubling our price estimate. We will probably have to pay as much to get someone to fix it, I would rather leave it in another person’s hands frankly.

In all honesty, this is a small bit of flooring which will not really impact our lives too much and will eventually be resolved. What has upset me most is the service and lack of care that has been provided to us. Having admitted the job looked awful, there was no attempt to reconcile the situation. I do not write many reviews (certainly not negative ones), though I felt our experience must be shared to avoid a similar fate for others. I am sure these guys have installed great flooring for a many number of people. Sadly, this was not the case for us.

Best,
Sumit

Google Reviewer 2, Name (Bad Review):  Tim W

Google Bad Review (2):  We bought flooring from this Flooring Co. a few yrs ago, and at the time I remember the service we got not being satisfactory. Fast forward 2 yrs, we've had an extension and needed the same floor across the kitchen/diner and we went back to Mr I Cant Be Bothered. Wont listen to what we had to say – with regards to the flooring patterns grooves being changed, or trying to acquire an alternative. My wife pretty much has been in despair as we thought there weren't another stockist for the floor we wanted. Glad to see there was another reviewer here mentioning ‘obnoxiousness' as this is what the man has been to my wife. My wife's comment on this is – ‘they are specialists in being unhelpful!' As luck would have it, found another stockist who could not have done more to help us – if you are reading this and are stuck, try AJ Roger & Sons, or stick it out at being grunted at.
How can people/shops in this day and age behave like this? Still upset we gave him our business a few years back!
Unfortunately the review wont let me post it without leaving a star as they doesn't really deserve one.

Google Good Reviews #:  10

Google Reviewer Name (Good Review):  Cindy Assemakis

Google Good Review:  Have spoken to Paul on phone. Very helpful and informative. Will be visiting him when lock down ends.

Reviews last 30 Days:  0

Bad Review Percentage:  21%

Bad Reviews Top 10:  1

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  0

Website Backlinks:  0

Website Title:  Flooring | Specialists | Supplied | Fitted | Full Range

Keyword In Title:   did not find

City In Title:  did not find

Keyword Location:  Flooring Services Bromley, Londo

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  found

Google Tag Manager:  didn't find

FB Retargeting Pixel:  did not find

Display Ad Retargeting:  didn't find

5. DEALS AND SPECIAL OFFERS
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Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: 

Twitter ID: 

Twitter Tweets #:  0

Twitter Followers #:  0

Twitter Likes #:  0

Facebook Page URL: 

FB Likes #:  0

FB Followers #:  0

FB Posts In Last 30 Days: 

FB Last Posted Days Ago: 

FB Last Post Date: 

FB Last Post Text: 

FB Last Post Image: 

FB Desktop Cover URL:  did not find

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipM1ibs2Tm8Fb-qI_-uNgzBJOBBJ3_wibJXYl5l4=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  did not find

YouTube URL: 

YouTube Subscribers:  0

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL: 

Posts #: 

Instagram Followers #: 

Instagram ID: 

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.