Category: Car rental company

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1. GENERAL INFORMATION:
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Company Name:  Cambridge Car and Van Rental

Address:  303-305 Newmarket Rd

City:   Cambridge

State/Region:  England

Postal Code:  CB5 8JE

Country:  GB

Website URL:  https://www.cambridgecarandvanrental.co.uk/

Phone:  01223 464045

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email:  reservations@ccvrental.co.uk

Website Type:  Unknown

Blog:  found

Blog URL:  https://www.cambridgecarandvanrental.co.uk/blog/

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:  didn't find

How Fast Does This Their Website Load up

Desktop Site Load Time:  2.0

Mobile Site Load Time:  0.7

SSL Verified:  SSL verified

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn't find

Microformatscitation:  didn't find

Click To Call on page: found

Facebook Connection:  No

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  No

Twitter Connection:  No

Instagram Connection:  No

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  0

Keyword:  van hire City of Westminster, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Van rental agency

Categories:  Van rental agency,Car rental company

Google+ URL:   https://www.google.com/maps/place/Cambridge+Car+and+Van+Rental/data=!3m1!4b1!4m2!3m1!1s0x0:0x10bbd9ee3aa8d245

Owner Verified:  Yes

4. ONLINE REPUTATION AND MARKETING SCORE
==========================

Google Reviews #:  216

Google+ Score:  4.3

Google My Business Videos:  0

Top Maps Company:  London Minibus Hire – Hire London Minibus

List of Competitors: 

Google Good Reviews #:  158

Google Reviewer Name (Good Review):  Jimbonium

Google Good Review:  Good experience, rented two vans in the last 3 months and got exactly what I wanted. Competition across the road seems much less organised, so will stick with CC&VR.

Google Bad Reviews #:  39

Google Reviewer Name (Bad Review):  Michael Kovacs

Google Bad Review:  In September 2019, we found Cambridge Car and Van Rental (CCVR) while searching for hybrid car hire near us. CCVR still features hybrid offerings on their website (as of 28/12/2019), including the headline, “Our economic and green range of hybrids are the future.” However, *BEWARE*.

We sought a hybrid or electric hire because of personal commitments to reduce carbon footprints, and because our experience with a small hybrid was incredibly financially efficient — ~60mpg, up and down the Highlands! Therefore, when we planned our Xmas journey, we based it on a small hybrid, doing a drive to/around Wales, ~60mpg. CCVR had a whole page of their site committed to their offering of such a hybrid car, so we booked one (specifically, Class 02H – a small hybrid) nearly 3 months ahead, for 7 days across the Xmas holiday.

Only @ pick-up (moments before our Xmas trip) were we told all hybrids were removed from their fleet. We could walk away and lose our whole Xmas holiday* (accommodations were booked) or taking a small automatic. We chose the latter, as it was too late to make travel changes. We politely expressed our disappointment and concern about fuel efficiency/economy. Indeed, the car ran at less than half the fuel economy of the hybrid we booked (<30mpg), more than doubling the fuel cost of the trip in the end. *Had CCVR communicated with us earlier, we could’ve planned very differently: rearranging some of our accommodations, or choosing an all-electric or some other hire option, not with CCVR. On return, I was kindly asked how the trip / car was. I politely presented my opinion on 2 matters: 1) Having completed the trip and paid for all the fuel, we were disappointed with the hire, confirming the concern we expressed at pick-up re: the downgrade. 2) We were frustrated that even when booking 2.5 months in advance, the car hire was 40% more than if I booked a Class 02A just a week in advance. On 1), the staff scoffed and immediately dismissed me with the rebuttal, “Well why did you take the car then?!”. This whole situation is a twist on a classic case of receiving a “free upgrade”, albeit to a less economic car class, because the car you hired is unexpectedly unavailable; except in this case, the class of car was completely / indefinitely removed from the fleet, and the alternative class is more than twice as expensive to fuel. Therefore, the response is a bit offensive to the customer, blaming the customer when the company should inform clients in advance that the class of car they hired has been indefinitely removed from their fleet -- especially such a unique car class as a hybrid. The response was also unsympathetic and poorly delivered, as I was responding honestly (and politely) to their customer service question. *NOTE: The CCVR staff later argued that, had we gone to a national chain instead, then we might've been informed about a change in car class a week before pick-up, and I would have been no better off. These responses are deaf to my real frustration, i.e. the lack of communication, or acknowledgement / sympathy of the additional costs incurred because of it. On 2, I was dismissed as this is simply the uplift due to holidays. There does not appear to be an uplift for the Easter Break in 4 months. We shall see what the uplift looks like in a month, i.e. if it’s anywhere near 40% over today’s price; fair enough if so. In closing, it cost substantially more to hire from CCVR because of a lack of communication from CCVR; and then the customer service situation was incredibly unfortunate in the end. We would’ve appreciated: (i) communication that the car class we hired was retired from the fleet; and (ii) a human response to the predicament we faced picking up the car, and the added cost. Due to their discontinuation of the hybrid offer, and this hire experience, we’ll go with other options for cost-efficient, fuel efficient car hire in the future. There is an appeal of car hire clubs, peer-peer offerings, etc., which do not have such short-term price-surges, and offer more efficient options.   Reviews last 30 Days:  2 Bad Review Percentage:  18% Bad Reviews Top 10:  1 IP Bad Reviews #:  0 IP Bad Reviews:  YP Reviews #:  0 YP Bad Reviews #:  0 YP Bad Reviews:  Keywords In Homepage:  20 Website Backlinks:  0 Website Title:  Your Local Car and Van Hire Company | Cambridge Car and Van Rental Keyword In Title:   found City In Title:  did not find Keyword Location:  van hire City of Westminster, London Monthly Search Volume:  0 PPC Adwords Daily Budget($):  0 PPC Adwords Monthly Budget($): 0 Google Analytics:  found Google Tag Manager:  found FB Retargeting Pixel:  didn't find Display Ad Retargeting:  didn't find   5. DEALS AND SPECIAL OFFERS ========================== Groupon Offer:  Groupon Offer Title:  Groupon Purchases:  Groupon Offer Expiration:    6. SOCIAL MEDIA ENGAGEMENT ========================== Twitter Page URL:  Twitter ID:  Twitter Tweets #:  0 Twitter Followers #:  0 Twitter Likes #:  0 Facebook Page URL:  https://www.facebook.com/ccvrental FB Likes #:  0 FB Followers #:  0 FB Posts In Last 30 Days:  0 FB Last Posted Days Ago:  FB Last Post Date:  FB Last Post Text:  FB Last Post Image:  FB Desktop Cover URL:  did not find SOCIAL MEDIA ACCOUNT COVER Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipNyAYG40DIlTkHHYyErhffQSpbqckMJLJPWmkHH=w374-h615-k-no Youtube Cover URL:  did not find Twitter Cover URL:  did not find YouTube URL:  YouTube Subscribers:  0 YouTube Views:  0 YouTube Videos:  0 YouTube Video Search:  found Google Video Search:  didn't find Instagram URL:  Posts #:  Instagram Followers #:  Instagram ID:  Pinterest URL:  Pinterest Followers #:  0 Boards #:  0 Pins #:  0   Disclaimer. The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.