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1. GENERAL INFORMATION:
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Company Name: Brandshatch Place Hotel & Spa
Address: Brands Hatch Rd
City: Longfield
State/Region: England
Postal Code: DA3 8NQ
Country: GB
Website URL: https://www.handpickedhotels.co.uk/brandshatchplace?utm_source=google&utm_medium=local&utm_campaign=hotel-brandshatchplace
Phone: 01474 875000
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: facebook@handpicked.co.uk
Website Type: Unknown
Blog: found
Blog URL: https://www.handpickedhotels.co.uk/be-inspired?blogSearch=&blogVenue=All&blogCategory%5B%5D=13
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found
How Fast Does This Their Website Load up
Desktop Site Load Time: 1.6
Mobile Site Load Time: 0.9
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: found
Microformatscitation: didn't find
Click To Call on page: found
Facebook Connection: Yes
Google+ Connection: Yes
Pinterest Connection: Yes
YouTube Connection: Yes
Twitter Connection: Yes
Instagram Connection: Yes
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 0
Keyword: Spa Services Bromley, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Hotel
Categories: Hotel,Pet friendly accommodation,Restaurant,Spa and health club,Wedding venue
Google+ URL: https://www.google.com/maps/place/Brandshatch+Place+Hotel+%26+Spa/data=!3m1!4b1!4m2!3m1!1s0x0:0x7ebdf2c500aa7f16
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 630
Google+ Score: 4.3
Google My Business Videos: 1
Top Maps Company: Saeng Jan Thai Spa
List of Competitors:
Google Bad Reviews #: 95
Google Reviewer 1, Name (Bad Review): Sarah Smith
Google Bad Review 1: I booked a spa day through handpicked hotels for my mums Birthday. I purchased an afternoon tea spa day with 1 treatment. It wasn’t cheap, but that’s what you expect when you see the “services” they have on offer..
My mum organised the day with the hotel directly. The direction was “turn up after 9am” no further information was given. On the day, Mum called the hotel and told them that we wouldn’t be there until 10.30 as there was heavy snow and we were travelling in from a distance, I was travelling in from Essex and my mum was driving down from Eastbourne in East Sussex. She was told it wasn’t an issue.
We turned up at 10.30, walked in and was greeted by a woman at the reception. However when I say greeted, the first thing she said to us was that “you’ve missed your massage, it was at 10am” this was complete news to both me and my mum.. we were then sat down by a different member of staff and told that they couldn’t put us in anywhere else as they were fully booked and all comments would be passed on to the manager who was in the following day.
We had a nice day dispite the lack of communication from the hotel/spa and their lack of customer service in communicating this to us when we arrived.. however the next day when we got home (Tuesday) Mum contacted the hotel to be told that actually the manager wasn’t in and would be back Thursday. So I’m not surprised that the staff can’t communiate with the public when the management can’t be clear when they are going to be in or not?! Not only was the manager “not available” but the hotel manager was also not available to raise an issue or concern with. How convieniant..
In all complete honesty this experience was a complete let down. My mum has been suffering with her health and it was something I had booked to treat her with. We went the day before my 30th birthday and quite honestly I wish I hadn’t bothered. I could have had a better day with my mum elsewhere. To top matters off, my mum has complained and Cc’d Management in but surprise surprise has had no response. I’m utterly disgusted with the lack of communication this company provides. Don’t waste your time or money. I’ve had better customer service in Aldi.
Google Reviewer 2, Name (Bad Review): A J (AJ)
Google Bad Review (2): Dishonest and lacking flexibility. Having stayed at this hotel on several occasions, we were unable to attend a previous booking. Knowing the hotel would have no trouble reselling our room, we agreed they would refund in full once it had been book. We called on the day to ensure a booking had been made, so we would receive our refund. We have chased since and today been told that they had in fact NOT resold our room and therefore unable to provide the agreed refund. I personally called the hotel on the day in question and was guaranteed they had no available rooms – they either resold our room and have lied to us, or they failed to let the bookings team know they had a room available? You decide, but there are plenty of other fabulous hotels in the area, so choose wisely.
Google Good Reviews #: 353
Google Reviewer Name (Good Review): John Smith
Google Good Review: Went there to celebrate our friends 50th wedding anniversary, nice room with all the facilities. Staff were very attentive during the evening event, breakfast was good and plentyfull
Reviews last 30 Days: 5
Bad Review Percentage: 15%
Bad Reviews Top 10: 1
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: Brandshatch Place | Luxury Hotel in Kent | Hand Picked Hotels
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Spa Services Bromley, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 866.8
PPC Adwords Monthly Budget($): 26004
Google Analytics: found
Google Tag Manager: found
FB Retargeting Pixel: found
Display Ad Retargeting: found Google
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: https://twitter.com/hp_hotels
Twitter ID: @hp_hotels
Twitter Tweets #: 19188
Twitter Followers #: 17899
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/handpickedhotels
FB Likes #: 33304
FB Followers #: 33921
FB Posts In Last 30 Days: 0
FB Last Posted Days Ago:
FB Last Post Date:
FB Last Post Text:
FB Last Post Image:
FB Desktop Cover URL: https://scontent.flhr2-3.fna.fbcdn.net/v/t39.30808-6/276142824_10158339039111822_476652171147255866_n.jpg?stp=dst-jpg_p960x960&_nc_cat=102&ccb=1-7&_nc_sid=9267fe&_nc_ohc=4HrhzW71VwEAX82ckWF&_nc_ht=scontent.flhr2-3.fna&oh=00_AT8IUcWrjMWXoLgw2FtXk55LA-ekMCMs6m03d0W0M8ZCIg&oe=62DBECB1
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/proxy/U2JfaUwRkn0pnEQHH7bs1Y-_QKA_hyQoMXZpruPUK4VCiwb6VB9glTdzt_hxQgVoCn-oOQYwUpf2tHv1IL-Z1OEquNbYDiP23xFyB4fkbBVgrMs27kapjgWccCqFu2SulofHznzkIOZxmMkBNZ1M7AZCwz-S8Q=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: https://pbs.twimg.com/profile_banners/55249596/1651149407/1500×500
YouTube URL: https://www.youtube.com/watch?v=VyBOJOgjveE
YouTube Subscribers:
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL:
Posts #:
Instagram Followers #:
Instagram ID:
Pinterest URL: https://www.pinterest.co.uk/hphotels”
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.