Tag: Freight Forwarding Service

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1. GENERAL INFORMATION:
==========================

Company Name:  Reloux ® International Moving Service

Address:  43 Berkeley Square

City:   London

State/Region:  England

Postal Code:  W1J 5AP

Country:  GB

Website URL:  https://www.reloux.co/

Phone:  020 7100 3657

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email:  info@reloux.co

Website Type:  Wix.com Website Builder

Blog:  didn't find

Blog URL: 

 

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:  didn't find

How Fast Does This Their Website Load up

Desktop Site Load Time:  7.0

Mobile Site Load Time:  7.4

SSL Verified:  SSL verified

 

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn't find

Microformatscitation:  didn't find

Click To Call on page: found

Facebook Connection:  Yes

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  No

Twitter Connection:  Yes

Instagram Connection:  Yes

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  8

Keyword:  Furniture Store Bexley, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Removals company

Categories:  Removals company,Customs broker,Freight Forwarding Service,Removals Service,Office equipment supplier,Office Furniture Shop,Office refurbishment service,Packaging company,Shipping service,Storage facility

Google+ URL:   https://www.google.com/maps/place/Reloux+%C2%AE+International+Moving+Service/data=!3m1!4b1!4m2!3m1!1s0x0:0x89d963f9c3333364

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
==========================

Google Reviews #:  56

Google+ Score:  4.9

Google My Business Videos:  0

Top Maps Company:  Chic Interiors

List of Competitors:  Edward's Furniture Solutions – Office Furniture Clearance London

Google Bad Reviews #:  1

Google Reviewer 1, Name (Bad Review):  Alicia McCurdy

Google Bad Review 1:  Do not use Reloux.

We moved from UK to USA in June 2020 and we finally received our shipment towards the end of October. The company had blamed the major delays on Covid, which granted shipments were backed up a bit but not as long as it took our shipment to get to us and also the process working with Reloux was a nightmare.

Our major complaints regards Reloux are the lack of communications, transparency and follow-through we have received from Reloux.
Since our initial consultation, Hadi said all of the right things about our international move from London to the US and quoted us a 8 week turnaround. But as the move unfolded I soon realized he over promised and under delivered.
1) Hadi in the beginning was responsive and promised a smooth execution but once we paid for the shipment the communications dropped off. I had to chase him to get answers about the status of the shipment. And on the rare occasion that I got a hold of him live, he always had an excuse or evasiveness as to what was going on.

2) Yev is the Relocation manager and he was NOT transparent with us at all. We specifically noticed that he removed pertinent information on moving documents that he sent to us to sign. So we lost trust at that point. The movers recorded cubic meters on the form we signed on moving day and a few days later Yev sent us the same form with the cubic meters and our signature erased from the form. We asked him for the original form but he was very reluctant to share it with us.
We tried to understand the charging structure from Yev, and when I pushed him on contradictions in his explanations he actually threatened me that he would charge us for storage if I kept complaining. As with Hadi, we never received any proactive updates from Yev and I always had to chase him. It was evasiveness the whole way through.

Imagine being met with complete radio silence about all the belongings in your house.

3) We were never notified when our shipment would be delivered. The delivery company in the US called us the day of to ask if we would take our delivery today. We were not ready to accept about 150 boxes in an hour. Luckily we were able to reschedule with the local delivery company which they were great to work with. They also explained that they were not given any notice from Reloux of when the shipment would arrive in their warehouse.
4) When we did complain to management, Tracey Neuville (Reg Sales Manager) offered us £200 as a ex gratia payment if we would keep out mouths shut. I ethically will not do that as to why I am sharing my experience with you.

5) I am attaching some pics of what your stuff may look like if it were packed by Reloux. Tracey claims that shipments shifts a little during packing but pictures will show you it is not shifting that is the issue.

Of course COVID is going on. We have experienced that in our own jobs and in working with our own clients on their Covid delays, we've experienced delays in our personal journey of moving across continents, and in myriad other facets of daily life. In all that, the only serious issue we’ve had and the only complaint we’ve made is with Reloux, because the lack transparency and communications and the complete loss of trust from the management team.

Google Reviewer 2, Name (Bad Review): 

Google Bad Review (2): 

Google Good Reviews #:  51

Google Reviewer Name (Good Review):  Lucien von Schomberg

Google Good Review:  Very communicative and accommodating. Also extremely fast and efficient in terms of collection and delivery. Highly recommended!

Reviews last 30 Days:  0

Bad Review Percentage:  2%

Bad Reviews Top 10:  0

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  0

Website Backlinks:  0

Website Title:  RELOUX ®| International & European Moving Service | Storage | England

Keyword In Title:   did not find

City In Title:  did not find

Keyword Location:  Furniture Store Bexley, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  found

Google Tag Manager:  didn't find

FB Retargeting Pixel:  did not find

Display Ad Retargeting:  didn't find

 

5. DEALS AND SPECIAL OFFERS
==========================

Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:  https://www.twitter.com/reloux_gb

Twitter ID:  @Reloux_GB

Twitter Tweets #:  194

Twitter Followers #:  2

Twitter Likes #:  0

Facebook Page URL:  https://www.facebook.com/relouxgb

FB Likes #:  0

FB Followers #:  0

FB Posts In Last 30 Days:  0

FB Last Posted Days Ago: 

FB Last Post Date: 

FB Last Post Text: 

FB Last Post Image: 

FB Desktop Cover URL:  did not find

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipMV1a0XY9W6M_Dq5iZnp0o4gXkHtpGEUvbE0UWO=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  https://pbs.twimg.com/profile_banners/964636119970275328/1572343219/1500×500

YouTube URL: 

YouTube Subscribers:  0

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL:  https://www.instagram.com/reloux_gb

Posts #:  418

Instagram Followers #:  392

Instagram ID:  @reloux_gb

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

 

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.