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1. GENERAL INFORMATION:
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Company Name: Amtico Flooring Specialists
Address: 15 Station Square
City: Petts Wood
State/Region: Orpington
Postal Code: BR5 1LY
Country: GB
Website URL: http://www.flooring-specialists.co.uk/
Phone: 01689 825922
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: info@tonbridgeflooringstudio.co.uk
Website Type: Unknown
Blog: didn't find
Blog URL:
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: didn't find
How Fast Does This Their Website Load up
Desktop Site Load Time: 1.3
Mobile Site Load Time: 0.5
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: didn't find
Facebook Connection: No
Google+ Connection: No
Pinterest Connection: No
YouTube Connection: No
Twitter Connection: No
Instagram Connection: No
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 0
Keyword: Flooring Services Bromley, Londo
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Flooring Shop
Categories: Flooring Shop,Carpet Retail Shop,Flooring contractor,Wood and laminate flooring supplier
Google+ URL: https://www.google.com/maps/place/Amtico+Flooring+Specialists/data=!3m1!4b1!4m2!3m1!1s0x0:0x8a1258c22ed831c3
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 14
Google+ Score: 4.2
Google My Business Videos: 2
Top Maps Company: JC Flooring Professional Carpet Fitting Service
List of Competitors:
Google Bad Reviews #: 3
Google Reviewer 1, Name (Bad Review): Sumit Dheir
Google Bad Review 1: We wanted to put in Amtico in our hallway which included 2 curved steps. We were impressed with the store and were talked through the benefits of Amtico. It was all very well explained and we decided it was right for us. The product range on offer was great and we selected this store ahead of a cheaper alternative based on what we had seen (we thought we would pay for quality). Unfortunately a regrettable decision.
A person then came round to measure the area and look under the carpet for the flooring type. At this point in time – we have since been informed by another fitter – that the issue of our steps should have been raised. Not only are the steps curved, but they also needed more attention to the nosing (the front edge of the step in our case) i.e. measurements of the curve should have been taken to ensure that all of the front step could be covered with metallic edging. This did not occur and we were again regrettably none the wiser.
Shortly after, a fitter came in (third party) and effectively did his job. I called up the guys a day later having inspected the job more thoroughly with my partner. Whilst the flat area was done OK, the steps were horrific. Part of the edge of the step had a metallic finish and the rest was the wood of the step (which is basically MDF!), which was the area which the nosing was not able to cover. The area under the step had nails exposed and an area to the side was left with no covering at all. I appreciate the area was intricate and not the easiest, I just expected a bit better or at least communication of what was achievable to manage expectations.
I would expect, as with most services, some sort of response when faced with a complaint. And herein lies my frustration. I was faced with what was frankly aggression and obnoxiousness. I was commenting on a job that had been done poorly and there was very minimal attempt to reconcile the situation despite mutual agreement that the job was not up to scratch. There was a distinct lack of care on the basis that I had paid a fair portion of the fee. A very blunt proposal was put forward to use rubber nosing(!), followed by an offer to get a template made for the nosing on the steps (the main area of contention), although this would have essentially meant doubling our price estimate. We will probably have to pay as much to get someone to fix it, I would rather leave it in another person’s hands frankly.
In all honesty, this is a small bit of flooring which will not really impact our lives too much and will eventually be resolved. What has upset me most is the service and lack of care that has been provided to us. Having admitted the job looked awful, there was no attempt to reconcile the situation. I do not write many reviews (certainly not negative ones), though I felt our experience must be shared to avoid a similar fate for others. I am sure these guys have installed great flooring for a many number of people. Sadly, this was not the case for us.
Best,
Sumit
Google Reviewer 2, Name (Bad Review): Tim W
Google Bad Review (2): We bought flooring from this Flooring Co. a few yrs ago, and at the time I remember the service we got not being satisfactory. Fast forward 2 yrs, we've had an extension and needed the same floor across the kitchen/diner and we went back to Mr I Cant Be Bothered. Wont listen to what we had to say – with regards to the flooring patterns grooves being changed, or trying to acquire an alternative. My wife pretty much has been in despair as we thought there weren't another stockist for the floor we wanted. Glad to see there was another reviewer here mentioning ‘obnoxiousness' as this is what the man has been to my wife. My wife's comment on this is – ‘they are specialists in being unhelpful!' As luck would have it, found another stockist who could not have done more to help us – if you are reading this and are stuck, try AJ Roger & Sons, or stick it out at being grunted at.
How can people/shops in this day and age behave like this? Still upset we gave him our business a few years back!
Unfortunately the review wont let me post it without leaving a star as they doesn't really deserve one.
Google Good Reviews #: 10
Google Reviewer Name (Good Review): Cindy Assemakis
Google Good Review: Have spoken to Paul on phone. Very helpful and informative. Will be visiting him when lock down ends.
Reviews last 30 Days: 0
Bad Review Percentage: 21%
Bad Reviews Top 10: 1
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: Flooring | Specialists | Supplied | Fitted | Full Range
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Flooring Services Bromley, Londo
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 0
PPC Adwords Monthly Budget($): 0
Google Analytics: found
Google Tag Manager: didn't find
FB Retargeting Pixel: did not find
Display Ad Retargeting: didn't find
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
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6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:
Twitter ID:
Twitter Tweets #: 0
Twitter Followers #: 0
Twitter Likes #: 0
Facebook Page URL:
FB Likes #: 0
FB Followers #: 0
FB Posts In Last 30 Days:
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FB Desktop Cover URL: did not find
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipM1ibs2Tm8Fb-qI_-uNgzBJOBBJ3_wibJXYl5l4=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: did not find
YouTube URL:
YouTube Subscribers: 0
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL:
Posts #:
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Pinterest URL:
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.