Tag: Fitness centre

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1. GENERAL INFORMATION:
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Company Name:  The Quad Club

Address:  Crowne Plaza

City:   London

State/Region:  England

Postal Code:  E16 1AL

Country:  GB

Website URL:  https://www.cpdocklands.co.uk/quad-club-tour

Phone:  020 7055 2118

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email:  sales@cpdocklands.co.uk

Website Type:  Unknown

Blog:  didn't find

Blog URL: 

 

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:  didn't find

How Fast Does This Their Website Load up

Desktop Site Load Time:  1.8

Mobile Site Load Time:  1.0

SSL Verified:  SSL verified

 

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn't find

Microformatscitation:  didn't find

Click To Call on page: found

Facebook Connection:  Yes

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  No

Twitter Connection:  Yes

Instagram Connection:  Yes

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  0

Keyword:  Spa Services Bexley, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Fitness centre

Categories:  Fitness centre,Gym

Google+ URL:   https://www.google.com/maps/place/The+Quad+Club/data=!3m1!4b1!4m2!3m1!1s0x0:0x4c0f8282ebb14b2

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  60

Google+ Score:  4.0

Google My Business Videos:  0

Top Maps Company:  Reynolds Fitness Spa

List of Competitors:  Virgin Active | The Circle Gym and Spa

Google Bad Reviews #:  14

Google Reviewer 1, Name (Bad Review):  karan chhabra

Google Bad Review 1:  I am not one to spend time writing reviews, however, I experienced the MOST shocking experience and felt the need to write a review about the service I have received today. I have been using the Gym and SPA facilities at Quad Spa for 4 years. The service was overall good with the previous management (pre-Covid), but now the management has changed.

I was excited about returning to my normal routine now that gyms have reopened after lockdown. Unfortunately, this has gone down terribly due to a staff member who works there her name is SARA.. She has made me feel uncomfortable, is very abusive, and has completely ruined my experience. She is the reason why I will be cancelling my membership.

The Quad Spa website, Google, and Crowne Plaza site all clearly mention the facilities close at 10pm everyday. What happened today (17.09.20), was that I entered the gym at 9pm only to be greeted by Sara who said ‘Oh, you are coming at this time'? Not even a hello or good evening! I immediately felt uncomfortable, and responded by telling her I will be out by the time you need to leave. She then told me that the facilities close at 9.45 and that I MUST be out of the building by 9.45. I was confused and I knew this was wrong and, in 4 years that I have been using the facilities, I have never been told that I must leave by 9.45!

What happened after was much worse. I stopped using the jacuzzi by 9.30 which allowed me time to shower and to get dressed to leave by 9.45. Upon leaving by sharp 9.45, I asked Sara if this was a new change? She told me that this was always the time and that it is also clearly mentioned in my contract! I politely asked her to point this out to me, she then aggressively pulled out a contract (please see attached), where she was so sure to point out that she was right. Surprise, surprise, the contract mentions that you must stop using the facilities by 9.45 to allow you time to use the shower and to get dressed and leave by 10pm!

I then asked why she had lied to me, she then mentioned that this is not her problem and that she does not get paid if she has to stay after 10pm! She was shouting at me the whole time and when I told her that I will be making a compliant to the manager, she told me that she didn't care?!

I will be escalating this to the Crowne Plaza manager, lets see how they respond and handle this. This is a complete breach of contract. I pay my membership until 10pm. Members should not be made to feel uncomfortable and have to leave 15 mins early so that staff who get their wages paid by our fees to leave early!

Disgusting service, also the facilities are falling apart! Please spend your money elsewhere!! AVOID THIS PLACE AND ABUSE FROM SARA!!

Google Reviewer 2, Name (Bad Review):  Keya & Shilen Patel

Google Bad Review (2):  Awful customer service!

1. The very limited classes they had available have been cut, no warning to members. No temporary change to the gym rates. My wife has to now be a member of 2 gyms

2. The staff have taken 3 months to ‘look’ into buying a piece of gym equipment (eBay:£10) we have suggested, despite speaking to them about this many times. The front desk had no recollection of previous discussions. They finally discussed with the manager, who has refused within 2 mins without even having the descency to even directly address the customer

3. The facilities are constantly over chlorinated and dirty despite many customers complaining

4. Showers have broken dispensers since months, never addressed

5. Last week the staff forgot to put out plastic cups for water or to even turn the music on!

6. In the past the cleaner had tended to come in well before closing time and look unhappy that you are still around, although this has finally been addressed

ALL IN ALL AWFUL CUSTOMER SERVICE!

Google Good Reviews #:  34

Google Reviewer Name (Good Review):  Indre A.

Google Good Review:  Very nice gym, swimming pool with steam room and sauna. It had great variety of clases previously, not right now, hopefully soon.

Reviews last 30 Days:  0

Bad Review Percentage:  23%

Bad Reviews Top 10:  3

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  0

Website Backlinks:  0

Website Title:  The Quad Club | Crowne Plaza London Docklands

Keyword In Title:   did not find

City In Title:  did not find

Keyword Location:  Spa Services Bexley, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  found

Google Tag Manager:  found

FB Retargeting Pixel:  didn't find

Display Ad Retargeting:  found Google

 

5. DEALS AND SPECIAL OFFERS
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Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:  https://twitter.com/cpldocklands

Twitter ID:  @CPLDocklands

Twitter Tweets #:  4084

Twitter Followers #:  1696

Twitter Likes #:  0

Facebook Page URL:  https://www.facebook.com/cpdocklands

FB Likes #:  2432

FB Followers #:  2548

FB Posts In Last 30 Days:  0

FB Last Posted Days Ago: 

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FB Desktop Cover URL:  https://scontent.flhr2-3.fna.fbcdn.net/v/t31.18172-8/12139934_896750753705314_3704837022882441784_o.jpg?stp=dst-jpg_p640x640&_nc_cat=106&ccb=1-7&_nc_sid=e3f864&_nc_ohc=pzihuaTvf_kAX_ou8jl&_nc_ht=scontent.flhr2-3.fna&oh=00_AT8RGCIhB_uBubLOb9QxYvlLCn3VvNmSVh8yktY8qwxKOg&oe=62FD675B

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipMKtKu1F_hCumV8VQf7fzFXt8IQYuOFvViWDoxu=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  https://pbs.twimg.com/profile_banners/180409321/1508160413/1500×500

YouTube URL: 

YouTube Subscribers:  0

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL: 

Posts #: 

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Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

 

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.