Tag: Enfield

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1. GENERAL INFORMATION:
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Company Name:  Rooftop Rooms Ltd

Address:  342 Baker St

City:   Enfield

State/Region:  England

Postal Code:  EN1 3LH

Country:  GB

Website URL:  https://rooftoprooms.co.uk/

Phone:  020 8367 0066

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email:  admin@rooftoprooms.co.uk

Website Type:  Slider Revolution 6.2.18 – responsive, Mobile-Friendly Slider Plugin for WordPress with comfortable drag and drop interface.

Blog:  didn't find

Blog URL: 

 

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:  found

How Fast Does This Their Website Load up

Desktop Site Load Time:  1.4

Mobile Site Load Time:  0.9

SSL Verified:  SSL verified

 

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn't find

Microformatscitation:  didn't find

Click To Call on page: found

Facebook Connection:  Yes

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  No

Twitter Connection:  Yes

Instagram Connection:  Yes

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  0

Keyword:  loft conversion Barking and Dagenham, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Construction Company

Categories:  Construction Company,Building firm,Contractor,Custom home builder,Home builder,Roofing Service

Google+ URL:   https://www.google.com/maps/place/Rooftop+Rooms+Ltd/data=!3m1!4b1!4m2!3m1!1s0x0:0xdc7c2e0acd9b0a91

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  62

Google+ Score:  4.4

Google My Business Videos:  0

Top Maps Company:  KPD Construction Ltd

List of Competitors:  Valley Loft Conversions Ltd

Google Bad Reviews #:  11

Google Reviewer 1, Name (Bad Review):  lisa chavda

Google Bad Review 1:  I am in the process of reporting Sally (the manager/coordinator/decision maker of Roof Top Rooms) to trading standards because they have taken my money and left me with nothing.

Sally agreed to do my loft back in May 2021, price agreed, deposit was paid, contract signed, for job to start 3rd week in August 2021. I was told to clear the loft in anticipation of the work, so my children and I spent a whole weekend excitedly clearing the space.

Then I heard nothing! from roof top rooms until 1 week After the agreed start date -an email from Sally to say the price has gone up by £4000 PLUS VAT. I called to ask why – Sally said the prices of parts had gone up. I explained I had budgeted for the amount agreed and could not afford this sudden increase. She was not willing to accept my argument. On second conversation to dispute this Sally told me the only way to go ahead is if I paid cash! I as was not happy to do this, because I had signed an agreement and paid the deposit moths ago, she told be by email ‘well if your morals prevent you from paying cash, we cannot help you' and ended the mail by saying.. also we will be keeping your deposit as it covers architectures work which can be used by another company.

Then after needing to actually ask for architectural drawings (which I paid for) , Sally sent them to me – 1 page of it. Loft companies who I now had to consult to try to get my loft done, told me there should be more pages for this price (£1500) so I pain-stackingly had to contact Sally again. After several emails and messages and visit to the office due to no response to messages, she eventually send over the rest of a 12 page drawings. Shockingly then, 3 other companies told me the measurements were incorrect! the drawings were inaccurate with wrong finish heights, so cannot be used. They advise me to get my money back from roof top rooms because I will have to pay for new architectural drawings. They said it explains why Sally was reluctant to give me them.

I called and explained this to manager Sally, after an email about it was ignored. She was very rude and dismissive on the phone and refused to give me my deposit back or even to listen or consider or check what I was saying about the incorrect drawing measurement. I have never encountered such poor Customer service, Sally speaks to you condescendingly like a child and like something on the bottom of her shoe, that's how she made me feel. I honestly felt palpitations everytime I had to call her and more often than not she would say ‘I am driving! I can't speak!” then not even return the call. This is after she actually answered her phone! why pick up your phone if you are driving??

In all honesty others I have dealt with -the architect and planner who visited the house and others in the office have been lovely, it is just Sally who unfortunately makes all the decisions. I have never come across a more unprofessional service which has taken my money and left us with nothing. Such an unpleasant experience, which led to a lot of stress for me, for most part of this summer, during an already very difficult time for NHS front line workers.

Dr Lisa Chavda
General Practitioner

Google Reviewer 2, Name (Bad Review):  Pamela Marre

Google Bad Review (2):  Do NOT use this company in any circumstances. We are the neighbours of the property they are supposed to be doing a roof conversion on. They took 27 weeks to do what was supposed to be a 12 week job. They have made a terrible mess of our property as well as the one they are supposed to be working in.They have used many different contractors with no supervision so that the standard of work is dreadful if you can call it a standard at all. They erected scaffolding onto our property with no warning and as well as the mess they have made of our place for 6 months, the language of some of the contractors has been so bad as to make even passers by complain! . There have been many periods of weeks when no-one has turned up at all. They have used young teenagers on site with no protective gloves or shoes and have shown no concern for safety of passers by or neighbours. They managed to flood the property they were supposed to working in – twice! Nightmare.

Google Good Reviews #:  49

Google Reviewer Name (Good Review):  Georgia Brown

Google Good Review:  I can highly recommend rooftop rooms. All the trades men were polite and tidy and friendly. Each week we got a schedule which was super useful. I am over the moon with the result . Great work

Reviews last 30 Days:  0

Bad Review Percentage:  18%

Bad Reviews Top 10:  3

IP Bad Reviews #:  0

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YP Reviews #:  0

YP Bad Reviews #:  0

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Keywords In Homepage:  30

Website Backlinks:  0

Website Title:  Loft conversion London – Rooftop Rooms

Keyword In Title:   found

City In Title:  did not find

Keyword Location:  loft conversion Barking and Dagenham, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  didn't find

Google Tag Manager:  found

FB Retargeting Pixel:  did not find

Display Ad Retargeting:  didn't find

 

5. DEALS AND SPECIAL OFFERS
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6. SOCIAL MEDIA ENGAGEMENT
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Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.