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1. GENERAL INFORMATION:
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Company Name: Hk Hammam & spa
Address: 11
City: Enfield
State/Region: England
Postal Code: EN1 4JU
Country: GB
Website URL: http://www.hkhammam.com/
Phone: 020 3441 9797
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: info@hkhammam.co.uk
Website Type: Wix.com Website Builder
Blog: didn't find
Blog URL:
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: didn't find
How Fast Does This Their Website Load up
Desktop Site Load Time: 21.4
Mobile Site Load Time: 19.9
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: found
Facebook Connection: Yes
Google+ Connection: Yes
Pinterest Connection: Yes
YouTube Connection: No
Twitter Connection: Yes
Instagram Connection: Yes
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 82
Keyword: Cosmetic Procedures Enfield, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Hammam
Categories: Hammam,Day spa
Google+ URL: https://www.google.com/maps/place/Hk+Hammam+%26+spa/data=!3m1!4b1!4m2!3m1!1s0x0:0x64c05290d7a79a2a
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 137
Google+ Score: 4.9
Google My Business Videos: 0
Top Maps Company: Gold Angels Medical Aesthetics
List of Competitors:
Google Good Reviews #: 130
Google Reviewer Name (Good Review): Helen Bones
Google Good Review: Five Star impeccable service all round. But, don’t take my word for it…just give them a try, you’ll be simply amazed.
Google Bad Reviews #: 4
Google Reviewer Name (Bad Review): shaaron Kingston
Google Bad Review: Just had the displeasure of leaving an appointment here. They told me “on arrival” that I needed a swimming costume and a towel. I made the appointment, paid a deposit of £40 two weeks ago and no mention of this until today. My friend has visited them before and so this might be recent policy.
I explained to the polite lady on reception that no one had informed me of this and she went to see her boss . They decided that the best way to resolve this was – to charge me to hire a towel and whatever else. i.e. . To punish me. I explained why this was unfair.
The manager, who identified herself as Hawa, then came out and told me the info was sent to me by email. (We had just established with the lady on reception that no one had taken my email address so that this was impossible. I asked her to show me the sent email – which she could not. I had also showed the other lady the text messages I had received – no mention. )
The manager said that they tell people over the phone (i thought… but then why did you say that you use email to inform customers) I have many swimming costumes and towels at home.
I asked for the details of the manager so that I could put a complaint in… and report the matter to trading standards – as they refused to waive the fee for a towel and refused to refund me… …She said, “We don't give refunds”… Interesting comment…
I was then told that I could do what I liked.
(Why do people say this? ). She accused me of screaming. I was not screaming – and I accused her of being rude.
Sorry for the dissertation and I've tried not to rant . I dont get so- called business owners who sacrifice the opportunity of repeat business of myself and my friend, friends and family who live locally – for the sake of trying to profiteer by forcing me to hire a towel and whatever else… particularly when it is clearly their fault. Never mind….
Later today:……..
In response to your reply to my review:
I absolutely said that I would be reporting you to trading standards… and I will report you if I have to.
You have taken this as a threat which is up to you…however it is my right to report you to trading standards because I am a consumer. Look it up. You should familiarise yourself with this as a business owner.
Perhaps you also need to speak with your receptionist because she clearly stated in front of myself and my friend that I'd need to hire a towel. She was really polite. You echoed this when you came out. If she had said otherwise why would you have needed to come and sort anything out? Wouldn't we have just come through to our appointment?
You were rude . You had ample time to rectify this matter and chose not to. I told you that you hadn't emailed me and you had not because you did not take my email address and didn’t have it on the system.
I heard you ask your polite receptionist, “Who booked this appointment?” I asked for the details of the manager and you identified yourself, Hawa. Again I mentioned reporting you to trading standards because you are effectively attempting to profiteer from misinforming me .
(I'm not sure why this would set you off or why you've felt the need to accuse me of making threats? )
Thank you for your detailed explanation, albeit too late now.
I've no hard feelings. I've left my review of my experience today and will be in touch if I haven't received the refund you say you've issued. I will let my friends and family know about my experience today because I think that it was really very petty of you. You've had my deposit for weeks. Why would I bother to turn up today without my costume for the sake of haggling and debating with you?
It's also very short sighted of you to turn away a customer who would have certainly returned for more treatments.
Can I finally say that I've just received a text message from you asking me to rebook my appointment? Still no email. I can only suggest that you adjust your systems; we won't be back.
Reviews last 30 Days: 8
Bad Review Percentage: 3%
Bad Reviews Top 10: 0
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: Home | HK Hammam & Spa, Enfield
Keyword In Title: did not find
City In Title: found
Keyword Location: Cosmetic Procedures Enfield, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 0
PPC Adwords Monthly Budget($): 0
Google Analytics: didn't find
Google Tag Manager: didn't find
FB Retargeting Pixel: did not find
Display Ad Retargeting: didn't find
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: https://twitter.com/hk_hammam_spa?lang=en
Twitter ID: @hk_hammam_spa
Twitter Tweets #: 54
Twitter Followers #: 7
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/HKhammamandspa
FB Likes #: 171
FB Followers #: 184
FB Posts In Last 30 Days: 1
FB Last Posted Days Ago: 7
FB Last Post Date: September 13, 2022
FB Last Post Text:
FB Last Post Image:
FB Desktop Cover URL: https://scontent-lcy1-1.xx.fbcdn.net/v/t1.6435-9/143598740_233539788392506_1960500287894891019_n.jpg?_nc_cat=109&ccb=1-7&_nc_sid=e3f864&_nc_ohc=3bDhwvQTajkAX9ziLGB&_nc_ht=scontent-lcy1-1.xx&oh=00_AT_n4agEpW4cSYywbjnhaUdSdmepRI-9xyw7Sdx4EgXz7A&oe=634F2281
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipN1G2pRatIgpK4AahQMS6CG4huORU64NfPdodKO=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: https://pbs.twimg.com/profile_banners/1323992483471261700/1604541263/1500×500
YouTube URL:
YouTube Subscribers: 0
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL: https://www.instagram.com/hkhammamspa/
Posts #: 2090
Instagram Followers #: 314
Instagram ID: @hkhammamspa
Pinterest URL: https://www.pinterest.com/wixcom/
Pinterest Followers #: 672952
Boards #: 37
Pins #: 9538
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.