Tag: Electrical installation service

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1. GENERAL INFORMATION:
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Company Name:  AC Kinetic Electricians

Address:  214 Shirland Rd

City:   London

State/Region:  England

Postal Code:  W9 3JF

Country:  GB

Website URL:  https://www.ac-kinetic.com/

Phone:  020 3959 5763

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email: 

Website Type:  Unknown

Blog:  didn't find

Blog URL: 

 

2. WEBSITE PERFORMANCE AND SECURITY:
==========================

Contact Form:  found

How Fast Does This Their Website Load up

Desktop Site Load Time:  1.6

Mobile Site Load Time:  1.0

SSL Verified:  SSL verified

 

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  found

Microformatscitation:  didn't find

Click To Call on page: found

Facebook Connection:  Yes

Google+ Connection:  Yes

Pinterest Connection:  Yes

YouTube Connection:  No

Twitter Connection:  Yes

Instagram Connection:  Yes

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  4

Keyword:  Electrical Services Hammersmith and Fulham, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Electrician

Categories:  Electrician,Electrical engineer,Electrical installation service

Google+ URL:   https://www.google.com/maps/place/AC+Kinetic+Electricians/data=!3m1!4b1!4m2!3m1!1s0x0:0x458082b1f08d5f0f

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
==========================

Google Reviews #:  27

Google+ Score:  4.8

Google My Business Videos:  2

Top Maps Company:  TNS Electrical Solutions

List of Competitors:  A K N Electrical Contractors | Sisi UK LTD | Ace Electrical Services (UK) Ltd | BLB Electrical Group ltd | Landmark Facilities Management | Putney Electricians | London Electricians 24/7 Limited

Google Good Reviews #:  25

Google Reviewer Name (Good Review):  William Arthur

Google Good Review:  Highly recommended – excellent service and great communications.

 

Google Bad Reviews #:  2

Google Reviewer Name (Bad Review):  Martin Mahler

Google Bad Review:  Unfortunately, I did have a terrible experience with AC Kinetic Ltd. customer service & ended up with £80 sunk costs with no repairs done whatsoever.

To be clear – this is not the engineer’s fault, but because customer service is unorganised, unaccomodating, and aggressive.

Originally booked for a Wednesday morning 9:00-12:00, I explicitly said on the phone I need to leave at 12:00.

The engineer did not show up until 11:20 at which point I did make it clear to both customer service on the phone as well as the engineer that I won’t be able to do the appointment. As the engineer already had arrived, we agreed to do a quick check so I can get a full quote for engineering work to be on a different day.

No work was conducted, and the engineer was done after 30’ (time from engineer phone call to receipt) estimating a piece of work in the range of £400 plus additional possible work, which I was happy to do.

Unfortunately, I was then asked to pay a full £80 for a minimum hour based on their terms of service sent to me via email after my booking, which I never formally accepted.
I offered to pay the £80 but asked for the non-worked half hour to be used as a credit against the future work.

The AC Kinetic Ltd customer service team has been incredibly unfriendly ignoring the fact that I told them several times I needed a morning booking and had to leave at 12:00, verbally confirmed.

Had the engineer arrived latest 10:30 as requested there would not had been any problems.

It’s been 3-4 emails with CS trying to prove that I’m the idiot totally ignoring the fact that I was willing to a significant amount of money with them (£360+ future work).

AC Kinetic Ltd. is not a customer friendly company, and unless you have a law degree to review their terms of service, and clear instructions on the work, don’t go with them.

The minute you’re in disagreement with them, they will fight you, show zero understanding for their own omissions, and will make sure that you lose.

Congrats AC Kinetic Ltd. – take the £40, it’s all yours.

Further edit:

I never asked for a discount, I asked for the 30 minutes equivalent to £40 which the engineer did not do any work, but I had to pay for, to be credited towards future work. If the engineer had arrived earlier that day, as communicated, it wouldn't have been a problem.

As you can see in the response by AC Kinetic Ltd., it's very aggressive, confrontational, and that's what you can expect if you work with them.

For the avoidance of doubt, this only applies to Customer Service, not to the engineering team.

 

Reviews last 30 Days:  0

Bad Review Percentage:  7%

Bad Reviews Top 10:  2

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  1

Website Backlinks:  0

Website Title:  Electrician London. We have electrician 24/7 | AC Kinetic

Keyword In Title:   did not find

City In Title:  did not find

Keyword Location:  Electrical Services Hammersmith and Fulham, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  found

Google Tag Manager:  found

FB Retargeting Pixel:  did not find

Display Ad Retargeting:  didn't find

 

5. DEALS AND SPECIAL OFFERS
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Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:  https://twitter.com/AcKinetic

Twitter ID:  @AcKinetic

Twitter Tweets #:  35

Twitter Followers #:  334

Twitter Likes #:  0

Facebook Page URL:  https://www.facebook.com/ackinetic

FB Likes #:  0

FB Followers #:  0

FB Posts In Last 30 Days:  0

FB Last Posted Days Ago: 

FB Last Post Date: 

FB Last Post Text: 

FB Last Post Image: 

FB Desktop Cover URL:  did not find

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipOo7lUri6WDEfB5O3kbEL5xtUB5uM4TknVg__BU=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  https://pbs.twimg.com/profile_banners/943476129507299329/1514590671/1500×500

YouTube URL: 

YouTube Subscribers:  0

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL:  https://www.instagram.com/ackinetic/

Posts #:  105

Instagram Followers #:  49

Instagram ID:  @ackinetic

Pinterest URL:  https://www.pinterest.co.uk/ackinetic/

Pinterest Followers #:  0

Boards #:  1

Pins #:  0

 

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.