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1. GENERAL INFORMATION:
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Company Name: Grass Barbers
Address: The Generator Business Centre
City: Mitcham
State/Region: England
Postal Code: CR4 3FH
Country: GB
Website URL: https://www.grassbarbers.co.uk/
Phone: 020 3397 3819
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: info@grassbarbers.co.uk
Website Type: WordPress 6.0
Blog: didn't find
Blog URL:
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found
How Fast Does This Their Website Load up
Desktop Site Load Time: 4.9
Mobile Site Load Time: 2.4
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: didn't find
Facebook Connection: Yes
Google+ Connection: No
Pinterest Connection: No
YouTube Connection: No
Twitter Connection: Yes
Instagram Connection: Yes
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 23
Keyword: Landscaping Services Dagenham, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Lawn care service
Categories: Lawn care service,Gardener,Landscape Gardener
Google+ URL: https://www.google.com/maps/place/Grass+Barbers/data=!3m1!4b1!4m2!3m1!1s0x0:0x8b8a75cb8c5ba4f9
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 44
Google+ Score: 4.7
Google My Business Videos: 0
Top Maps Company: Wards Landscapes
List of Competitors:
Google Bad Reviews #: 3
Google Reviewer 1, Name (Bad Review): Victoria Markou
Google Bad Review 1: AVOID AT ALL COST. Shockingly awful customer service. Maybe they are good with existing customers but for new ones – appalling. I booked an appointment with them for 3 weeks time, received an e-mail that had clearly been badly cut & pasted as it contained Dear xx twice and only one of the names was mine; the e-mail requested full payment for the job in order to confirm the booking. When I replied that I would expect to pay a deposit but wasn't comfortable being expected to pay 100% of the amount 3 weeks in advance and usual practice is to be invoiced after completion of the job or immediate payment on the day – I received an automated response e-mailing cancelling the job! My follow-up e-mail has received no reply. I suspect many of the reviews on here are fake.
Google Reviewer 2, Name (Bad Review): Jed Jed
Google Bad Review (2): DO NOT PAY UPFRONT. VERY POOR CUSTOMER SERVICE .AVOID AT ALL COST.
I would give a negative rating if I could. I suspect that the good reviews on their website are fake or from friends.This is the worst company I’ve ever dealt with.They have no understanding of customer service. They would have stolen my money if I hadn’t paid by PayPal and escalated the problem by raising a dispute. Once they get your money you won’t get any response whatsoever from them.
I booked online and paid upfront as the company insists on payment in advance about a month before my garden clearance.I received an email from them cancelling the appointment a day before the job citing ‘technical problems’.
I was informed to contact them to arrange another appointment. I was unhappy as I had arranged the day off work weeks in advance as my job demands this to oversee the job. There were no weather issues so I wondered what the technical problem was.After sending multiple emails and making several phone calls requesting for them to rearrange the appointment I had no response from them.I decided to contact PayPal one and a half months after my payment because I was at risk of losing my money.
After escalating the problem with PayPal, I miraculously received an email within 30minutes of my dispute escalation from the manager of Grass Barbers saying that they had been busy and not been able to answer calls or respond to emails. Really? For one and a half months by a company that only takes email bookings?
He tried to play smart but dumb by offering 30% discount on the next 2 specific days after my escalation when the weather forecast had predicted very heavy rain all day as was the case. They obviously had the intention of cancelling or not turning up on the day because of bad weather. All gardeners check the weather forecast days in advance before a job so they would have been aware of this. When I pointed this out to the manager and also the fact that the company only takes email bookings so they would have read my emails requesting another appointment .
Below is the best response I got from him after one and a half months of poor customer service.
Hi John
Thanks for your email and advise
We currently have no availability to help on any other day.
Sorry we can't help
Ramunas
There was no attempt to arrange anything although bad weather had been forecast.Fortunately I have now received a refund from PayPal. Thank God I used this method of payment.
Advise for anyone wanting to book with this company ,think twice. Don’t be fooled by what I suspect are fake good reviews on their website. They are very unprofessional. There’s no one to talk to as all calls go to voicemail and they will not respond to your emails or call back. Save yourself the hassle and book with someone else.
However if you decide to UNWISELY book with them then don’t pay upfront .If you do, then only pay using PayPal or a credit card if it’s above £100 because they will get your money back if things go wrong.
UPDATED REVIEW
Funny how there’s a sudden influx of good reviews to cover up your poor customer service. Let’s get the facts straight. It was PayPal who got my money back . How could you be ‘very sad ‘about my recent experience when you emailed me to say you could not help me now or in the future after one and a half months of poor customer service. Trying to make yourself look good to the public after the truth be told by offering a discount. You honestly think I will book with you again ?
Please stop misleading the public.
Google Good Reviews #: 39
Google Reviewer Name (Good Review): Linda Stanley
Google Good Review: Excellent job. The oven sparkled when they had finished. Very pleased.
Reviews last 30 Days: 0
Bad Review Percentage: 7%
Bad Reviews Top 10: 1
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 1
Website Backlinks: 0
Website Title: Grass Barbers – Professional Gardeners Maintaining Landscapes in London and Surrey
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Landscaping Services Dagenham, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 0
PPC Adwords Monthly Budget($): 0
Google Analytics: found
Google Tag Manager: didn't find
FB Retargeting Pixel: did not find
Display Ad Retargeting: didn't find
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: https://www.twitter.com/grassbarbers
Twitter ID: @GrassBarbers
Twitter Tweets #: 1652
Twitter Followers #: 566
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/grassbarber
FB Likes #: 372
FB Followers #: 390
FB Posts In Last 30 Days: 0
FB Last Posted Days Ago:
FB Last Post Date:
FB Last Post Text:
FB Last Post Image:
FB Desktop Cover URL: https://scontent-lhr8-1.xx.fbcdn.net/v/t1.6435-9/36543209_2163104843732187_3285945500959768576_n.jpg?stp=dst-jpg_p640x640&_nc_cat=100&ccb=1-7&_nc_sid=e3f864&_nc_ohc=RIrgexJmcO8AX_ejQPp&_nc_ht=scontent-lhr8-1.xx&oh=00_AT_QbwaCTlINLoyd0pO2q_DplBn0Vaqjb1I0JZek-m6w8Q&oe=632629B6
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipOZLYTqKg8OQeTeOnLrDwW9d0lVAkOzqE36KGPn=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: https://pbs.twimg.com/profile_banners/91625040/1511864566/1500×500
YouTube URL:
YouTube Subscribers: 0
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL: https://www.instagram.com/grassbarbers/
Posts #: 5790
Instagram Followers #: 922
Instagram ID: @grassbarbers
Pinterest URL:
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.