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1. GENERAL INFORMATION:
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Company Name: FAVOUR Catering & Events
Address: Unit A3
City: London
State/Region: England
Postal Code: NW9 6JL
Country: GB
Website URL: http://www.favour-events.com/
Phone: 020 8200 3004
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: customercare@favour-events.com
Website Type: WordPress 6.0.1
Blog: found
Blog URL: https://favour-events.com/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/blog/blog.css?ver=6.0.1
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: didn’t find
How Fast Does This Their Website Load up
Desktop Site Load Time: 3.6
Mobile Site Load Time: 2.2
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn’t find
Microformatscitation: didn’t find
Click To Call on page: found
Facebook Connection: Yes
Google+ Connection: No
Pinterest Connection: No
YouTube Connection: No
Twitter Connection: Yes
Instagram Connection: No
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 2
Keyword: Catering Services Bexley, London
Ranking On The 1st Page: didn’t find
Ranking On The Map: didn’t find
1st Category: Caterer
Categories: Caterer
Google+ URL: https://www.google.com/maps/place/FAVOUR+Catering+%26+Events/data=!3m1!4b1!4m2!3m1!1s0x0:0xacadf901e638a5b3
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 60
Google+ Score: 4.6
Google My Business Videos: 1
Top Maps Company: Hog Roast Bexley
List of Competitors: Hard Hat Catering | John Charlick foods | A&D Caterers London Catering | Gray’s Inn Venue | Maye Catering | PenniBlack Catering Services | Just Chops
Google Bad Reviews #: 6
Google Reviewer 1, Name (Bad Review): Gbolahan Williams
Google Bad Review 1: A thoroughly regrettable experience.
I am keen to stress that I never usually feel the need to leave a review for anyone, but my experience with Favour Catering & Events was so frustrating I have carved out the time to write this review.
Favour provided all the catering for my wedding on 14th October 2017 in the UK. They were recommended to me by my cousin, and after attending a private tasting session, as well as another wedding where they catered, I thought their food was pretty good so was happy to go with them. Little did I know what I was setting myself up for a big fall, and to be £250 out of pocket as a result.
Around April, discussions regarding menu choices and pricing began with Nigel, the owner, during which quotes discussed with my sister (who spoke with him before me) were significantly marked up upon discussion with me. Naturally I insisted previous quoted prices were honoured, and after this was agreed I was told that, going forward, I would no longer be dealing with Nigel but his wife, Victoria, instead. Strange, but no problem. The real issues were to come.
As you can imagine, the closer you get to your wedding day, the more stressful and hectic things become. Well, the closer to my wedding day, the more difficult it became to contact Favour. At the end of August, communication was non-existent – Victoria had resorted to reading and ignoring all my messages (see attached image). Why this started to happen suddenly, I would pay good money to know (though I suspect the review by ghobry123 referring to Favour attempting to wean off certain customers has some truth to it, probably for better value elsewhere). However, this close to the wedding, I was committed to my choice and Favour took full advantage of that to ignore and frustrate.
Roll forward to my wedding day itself, I was a perfect ease with every single one of my suppliers bar one: Favour Catering & Events. And they fully justified my unease:
• On arrival, Favour staff did not know they were contracted to serve food to my guests at 11am. I had to physically leave the room where I was getting ready to go and find Victoria to ensure she had the correct plan – needless to say, the food was served late.
• The “All Day Drinks Package” agreed, which cost me much angst, turned out to the false. Favour did not bring enough WATER to serve guests in the morning – I had to purchase bottles at extra cost from the events venue.
• Canapés were served late in the afternoon – then Victoria had the cheek to suggest that the agreed serving time was 5.30pm, when we have an agreed contract stating 4pm.
• Even though we gave exact meal choice and numbers 4 weeks before the wedding (which did not change), some guests did not receive the meals they selected.
• Even though we agreed that Favour would keep the top tier of our wedding cake, this tier went missing.
• And to top things off, after the wedding, Favour neglected to return all the tableware to the contracted supplier, somehow managing to misplace several TABLECLOTHS costing £250 in replacement costs.
As you have probably guessed, all efforts to contact Favour after the event has been futile (even though, on their website, they purport to conduct a “post event de-brief”). It’s almost as if they don’t exist, and I’m emailing and messaging a couple of ghosts.
I have never received such an abysmal level of service in my life – they must believe that decent food excuses them from delivering a base level of customer service throughout. The management tier of the organisation, Victoria in particular, was woeful and entirely unprofessional, and I do feel sorry for anyone having to deal with her. As the saying goes, “Fool me once, shame on you. Fool me twice, shame on me”. Take heed and think twice before employing Favour Catering & Events – unless decent food is more important than your peace of mind.
Google Reviewer 2, Name (Bad Review): Mark Ghobry
Google Bad Review (2): VERY DISAPPOINTING!!
Our experience with Favour catering started several months ago, I inquired into their catering for our wedding next year. They were always very slow to get back to me, which worried me, but they some how gave us enough information to keep us interested. We even went as far as going to their taster session and paying £50 to do so.
We were a little concerned as they always took forever to get back to us, sent us different prices for the exact same services and if you asked about it, you were made to feel like you were asking too much.
Having said that, we decided to progress with them as they were the only caterer that made our dry hire venue possible, financially.
After several attempts to contact them, via phone, email and txt….I finally got through to the owner Nigel. When I asked why he wasn’t getting back to me, I was told he was trying to ‘wean me off’ which I found extremely rude!! He then said ‘I am not sure why this is taking so long’, which made me laugh because the simple answer was… you are not picking up my calls?!
I was asked to submit our final menu so we could proceed, I did so the next day. Following that and after weeks of calling and emailing, I am yet to hear anything back from anyone at Favour catering.
The level of customer service has been appalling, but most importantly they wasted months of our time and sadly we had to change our dream wedding venue because of this.
I have never written a negative review before in my life but feel it is only fair to WARN other couples getting married !!! They have totally wasted our time, money and caused us to completely change our wedding plans.
The other positive reviews on here must be from family and friends, because our experience has been anything but positive.
Google Good Reviews #: 50
Google Reviewer Name (Good Review): seun sofela
Google Good Review: Excellent food excellent service and accommodated everyone well. The food was well presented at our reception and everyone who has had a taste wants to speak to the chef for compliment s
Reviews last 30 Days: 1
Bad Review Percentage: 10%
Bad Reviews Top 10: 1
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: Favour Events – Events & Catering
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Catering Services Bexley, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 0
PPC Adwords Monthly Budget($): 0
Google Analytics: didn’t find
Google Tag Manager: didn’t find
FB Retargeting Pixel: did not find
Display Ad Retargeting: didn’t find
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
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6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: https://twitter.com/favourcatering?lang=en
Twitter ID: @FavourCatering
Twitter Tweets #: 189
Twitter Followers #: 146
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/favourcateringandevents
FB Likes #: 0
FB Followers #: 0
FB Posts In Last 30 Days: 0
FB Last Posted Days Ago:
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FB Last Post Text:
FB Last Post Image:
FB Desktop Cover URL: did not find
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipPIwMMukAGNo8ub0l63EAOJFhMVm6VsM9QQDPqO=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: https://pbs.twimg.com/profile_banners/943574034/1488462797/1500×500
YouTube URL:
YouTube Subscribers: 0
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn’t find
Instagram URL:
Posts #:
Instagram Followers #:
Instagram ID:
Pinterest URL:
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.