Tag: Camberley

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1. GENERAL INFORMATION:
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Company Name:  Elm Group

Address:  Building 2, Archipelago

City:   Frimley

State/Region:  Camberley

Postal Code:  GU16 7ER

Country:  GB

Website URL:  http://www.elmgroup.org.uk/

Phone:  01252 356000

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email:  customerservices@elmgroup.org.uk

Website Type:  WPBakery Page Builder – drag and drop page builder for WordPress.

Blog:  didn't find

Blog URL: 

 

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:  didn't find

How Fast Does This Their Website Load up

Desktop Site Load Time:  1.9

Mobile Site Load Time:  1.1

SSL Verified:  SSL verified

 

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn't find

Microformatscitation:  didn't find

Click To Call on page: didn't find

Facebook Connection:  No

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  No

Twitter Connection:  No

Instagram Connection:  No

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  21

Keyword:  Retirement Services Bromley, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Property management company

Categories:  Property management company

Google+ URL:   https://www.google.com/maps/place/Elm+Group/data=!3m1!4b1!4m2!3m1!1s0x0:0xc56c2361efd5cbf9

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  10

Google+ Score:  2.6

Google My Business Videos:  0

Top Maps Company:  Nightingale Retirement Care

List of Competitors: 

Google Bad Reviews #:  6

Google Reviewer 1, Name (Bad Review):  Selwyn Langley

Google Bad Review 1:  UPDATE

SOME 6 MONTHS AFTER THE REVIEW UNDER PLEASE SEE CURRENT PHOTOS SHOWING DAMP PENETRATION INTERNALLY AND EXTERNALLY STILL TAKING PLACE. AN ATTEMPT WAS BADLY MADE TO REMEDY DEFECTIVE EXTERNAL CONSTRUCTION WORK BUT THIS WAS INCOMPLETE AND INEFFECTIVE AND THE INTERNAL DAMP REMAINS UNCHECKED. THIS IS AFTER A PERIOD OF BETWEEN ONE AND TWO YEARS.

IN OCTOBER 2020 ELM ADVISED THEY WERE TO SERVE S20 NOTICES RELATING TO EXTERNAL REPAIR AND DECORATION WITH WORK TO BE CARRIED OUT IN SPRING 2021. NO NOTICE WAS SERVED UNTIL OCTOBER 2021 AND THIS WAS SUBSEQUENTLY WITHDRAWN. THE EXTERNAL DECORATION WAS LAST DONE IN 2014 AND ELM ADMIT THIS IS NORMALLY A 5 YEAR CYCLE.

IN ADDITION THERE ARE A LARGE NUMBER OF SLIPPED ROOFING TILES WHICH COULD FALL AT ANY TIME DESPITE IT BEING BELIEVED ROOFS WERE STRIPPED AND RETILED DURING THE COURSE OF CONVERSION 8 YEARS AGO.

ELM CHARGE A MANAGEMENT FEE APPROACHING £10,000 PER YEAR PLUS VAT FOR THIS POOR QUALITY SERVICE AND SEEM TO WANT TO AVOID ANSWERING QUESTIONS LIKE WHETHER THEY HOLD ENOUGH MONEY IN THE RESERVE FUND TO DO MAJOR WORKS (THIS IS SUPPOSED TO BE REVIEWED 5 YEARLY). SERVICE CHARGES HAVE DOUBLED SINCE 2015 DESPITE MUCH WORK NOT BEING DONE.

THEY CLAIM ON THEIR WEBSITE TO BE A LEADING MANAGING AGENT CHOSEN BY LEASEHOLDERS. I WILL LEAVE A READER OF THESE REVIEWS TO FORM THEIR OWN OPINION FROM THESE COMMENTS.

A Company who specialise in making promises and doing nothing. We have had penetrating damp in 2 areas for between 6 months and 3 years and nothing has been done to rectify.

After 7 years no steps have been taken to carry out external decoration despite a promise last year that works would commence in Spring 2021.

In February 2020 at a Minuted Budget meeting works were to take place to repair a defective boundary wall with a public pavement and to remedy damp. Nothing done. In October last year exploratory work carried out to ascertain cause of dampness and a Report was produced but no action taken.

In July 2020 following complaints about the state of repair a surveyor was appointed by Elm and we met on site and agreed all repairs notified required attention. Elm on clients@ instructions and despite promising to provide the Report have failed to do so leading to the inevitable conclusion that this would cause considerable embarassment to both them and the developers.

Some 2-3 years ago telephone charges were made to service charge accounts which Elm admitted were incorrect but money still not refunded.

Complaints are treated in cavalier fashion and no responsibility ever accepted.

For the 2021 Budget Elm asked for comments from residents and before investigations were completed and queries answered they finalised the Budget.

Very poor quality and service at top prices charged.

From the response below it is noted that no comment has been passed about the penetrating damp so I have attached photographs. Not a welcoming sight to come home to and please note when the defects were reported and the lack of any action even now.

Seeing Elm comments on the telephone charges it was drawn to their attention in November 2020 that since 2017 telephone charges for other numbers were charged to Durrants House. Elm's response was that they have received permission from the account holder to approach BT to clarify. As far as the residents are aware the account holder is their client, Beechcroft, and no explanation is given as to why such consent has taken 2-3 years to receive without money being credited for what seems an obvious error of long standing.

Google Reviewer 2, Name (Bad Review):  David

Google Bad Review (2):  They treat their clients with utter contempt. I would give them zero points if it was possible.

Google Good Reviews #:  4

Google Reviewer Name (Good Review):  Vindra Roberts (V)

Google Good Review:  Great place to work!

Reviews last 30 Days:  1

Bad Review Percentage:  60%

Bad Reviews Top 10:  6

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  0

Website Backlinks:  0

Website Title:  Estate Management Companies | London | South – ELM Group

Keyword In Title:   did not find

City In Title:  did not find

Keyword Location:  Retirement Services Bromley, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  found

Google Tag Manager:  didn't find

FB Retargeting Pixel:  did not find

Display Ad Retargeting:  didn't find

 

5. DEALS AND SPECIAL OFFERS
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Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: 

Twitter ID: 

Twitter Tweets #:  0

Twitter Followers #:  0

Twitter Likes #:  0

Facebook Page URL: 

FB Likes #:  0

FB Followers #:  0

FB Posts In Last 30 Days: 

FB Last Posted Days Ago: 

FB Last Post Date: 

FB Last Post Text: 

FB Last Post Image: 

FB Desktop Cover URL:  did not find

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipPGHyas6cGwkzJJgBN5afHoKa822jZ3pV8DwlcG=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  did not find

YouTube URL: 

YouTube Subscribers:  0

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL: 

Posts #: 

Instagram Followers #: 

Instagram ID: 

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

 

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.