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1. GENERAL INFORMATION:
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Company Name: Dacia London West
Address: Staples Corner
City: Brent Cross
State/Region: London
Postal Code: NW2 1LY
Country: GB
Website URL: https://www.retailgroup.co.uk/dacia/find-a-dealer/dacia-london-west?utm_source=Google&utm_medium=GBM&utm_campaign=Find+A+Dealer&utm_content=Dacia+London+West
Phone: 020 3199 1169
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: rrg.dataprotection@renault.co.uk
Website Type: Unknown
Blog: didn't find
Blog URL:
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found
How Fast Does This Their Website Load up
Desktop Site Load Time: 3.1
Mobile Site Load Time: 2.6
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: didn't find
Facebook Connection: Yes
Google+ Connection: No
Pinterest Connection: No
YouTube Connection: No
Twitter Connection: Yes
Instagram Connection: No
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 4
Keyword: Automotive Services Brent, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Vehicle repair shop
Categories: Vehicle repair shop,Car dealer
Google+ URL: https://www.google.com/maps/place/Dacia+London+West/data=!3m1!4b1!4m2!3m1!1s0x0:0x132ddd34aa9a2234
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 38
Google+ Score: 4.4
Google My Business Videos: 0
Top Maps Company: Auto Nwris
List of Competitors: Renault Staples Corner
Google Bad Reviews #: 6
Google Reviewer 1, Name (Bad Review): Steve C
Google Bad Review 1: IF YOU DO NOT BELIEVE THIS AS I FIND IT HARD TO UNDERSTAND HOW RENAULT WEST LONDON CAN PUT ME IN THIS SITUATION I WILL BE HAPPY TO SHOW ANYBODY THE EMAILS AND TEXT I ordered a car in early March then two days later called them to cancel my order because I was on the M40 motorway when a Renault kadjar on trade plates undertook me doing more than 70mph in a 60mph zone.
I was then overtaken buy a Dacia with Renault West London logos and stickers all over it, then both drivers were verbally abusive as well as a number of hand gestures to me because I flashed my lights at them.
I phoned the Showroom to complain about the way their drivers were abusing a brand new car that was obviously on its way to the Showroom in order to be passed on to an unsuspecting customer who had no idea about how his new car was being abused.
I told them I did not want my new car driven in this manner by the morons I had just encountered on the M40 and Alistair the sales manager ask me not to cancel my order with them as he would deal with the drivers as he new who they are and promised me my car would not be abused in any way what so ever. (I STUPIDLY BELIEVED THIS AND DID NOT CANCEL)
I was going on holiday so had an arrangement with Renault west London that I would collect my new car on the 21st April when I returned from holiday, but a few days before I was due to fly Rhys who was dealing with my order called to inform me that the car was no longer available and he was going to place an order for one of four others that was still showing as available in the system.
I went into the dealership to check if all was ok because it was always a problem trying to get in touch by phone or email only to be told by Rhys that the last four cars in fact had been sold and the only thing now was to order from the factory direct.
Rhys told me the estimated delivery would be the 10th May and I felt I had no other option now as I had already paid £6000 in cash and was due to fly in the next couple of days.
(AGAIN I STUPIDLY BELIEVED THIS)
I went into the dealership late April to get an up date because my e-mails kept coming back with (in box full cannot accept) to be told Rhys had gone and Ashley would now takeover my order, he told me that the car would in fact be arriving at the import centre on the 25th May and he would try to push it to have it before the 30th May.
Ashley called a few days later and told me the car had arrived and would be ready to collect on the 2nd June but as this was a Saturday I told him I had already agreed to collect it on the 3rd June with him as I would not be available on that Saturday.
When I arrived with my wife to collect the car at 10am as agreed, Storm was the salesman who had been ask to hand over the car to me.
I looked at the car with Storm and he told me that when he had checked if the car was ready it was not and he had to ask a friend in the workshop to make it ready.
I told Storm I was not happy with the presentation of the car as it was dirty and had damage to the paintwork on the bonnet hinge also the rear door was not aligned properly and why was twigs on the engine and in the tailgate channel as well as the inside had not seen a hoover also it should have a full tank of fuel.
Storm made his apologies and promised to collect the car on Tuesday to put things right.
(AGAIN I STUPIDLY BELIEVED THIS)
After 3 attempts to resolve the problems you now 5 months later inform customer relations that you will not repair the car properly or pay another dealership to repair it as suggested by them or explain why you allowed me to drive the car ILLEGALLY because you did not register the car with DVLA until the 4th June the day after I drove it out of your showroom with insurance and tax invalidated because of your incompetence as a main dealer.
Even Barry Jones the UK GM has not responded to this situation.
DOES NOBODY AT RENAULT CARE.
Google Reviewer 2, Name (Bad Review): Luciano Manfrinato
Google Bad Review (2): Quite dissappointing and almost embarassing the quality of customer service given by this branch. Been emailing and calling to get a quote for my Car to get serviced. No one bothered to answer calls nor emails. Contacted to upgrade to a newer car, heard nothing again.
Google Good Reviews #: 27
Google Reviewer Name (Good Review): Alan Bright
Google Good Review: Had my Dacia Logans first MOT at Dacia Staples Corner very efficient had one minor problem headlight beams were to low they fixed straight away .Thanks to Courtney service assistant for his help.
Reviews last 30 Days: 1
Bad Review Percentage: 16%
Bad Reviews Top 10: 1
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 0
Website Backlinks: 0
Website Title: Dacia Staples Corner – Dacia North London | Retail Group
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Automotive Services Brent, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 820.23
PPC Adwords Monthly Budget($): 24607
Google Analytics: found
Google Tag Manager: found
FB Retargeting Pixel: found
Display Ad Retargeting: found Google
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: https://twitter.com/DaciaRetail
Twitter ID: @DaciaRetail
Twitter Tweets #: 2507
Twitter Followers #: 844
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/DaciaRetailUK
FB Likes #: 1794
FB Followers #: 1824
FB Posts In Last 30 Days: 0
FB Last Posted Days Ago:
FB Last Post Date:
FB Last Post Text:
FB Last Post Image:
FB Desktop Cover URL: https://scontent-man2-1.xx.fbcdn.net/v/t39.30808-6/279022624_2299574223522982_1183047364266011973_n.jpg?_nc_cat=106&ccb=1-7&_nc_sid=e3f864&_nc_ohc=SX7AwOLHTEQAX_vniHp&_nc_ht=scontent-man2-1.xx&oh=00_AT8QC7mWGcLZ3vzULb7eqAkzDz7gnFN9-zaHj-wjCwNn2g&oe=62E09E8E
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipPCvuZGebkcWx4MddAfKJOPGt2-P-MU02sYzfDK=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: https://pbs.twimg.com/profile_banners/2601570727/1650533514/1500×500
YouTube URL:
YouTube Subscribers: 0
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL:
Posts #:
Instagram Followers #:
Instagram ID:
Pinterest URL:
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.