Tag: Bank

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1. GENERAL INFORMATION:
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Company Name:  Nationwide Building Society

Address:  125 Camden High St

City:   London

State/Region:  England

Postal Code:  NW1 7JR

Country:  GB

Website URL:  https://www.nationwide.co.uk/branches/camden-town/125-camden-high-street?cmpid=listing_GMB

Phone:  0345 266 0223

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email:  phishing@nationwide.co.uk

Website Type:  Unknown

Blog:  didn't find

Blog URL: 

 

2. WEBSITE PERFORMANCE AND SECURITY:
==========================

Contact Form:  didn't find

How Fast Does This Their Website Load up

Desktop Site Load Time:  2.3

Mobile Site Load Time:  1.5

SSL Verified:  SSL verified

 

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn't find

Microformatscitation:  didn't find

Click To Call on page: found

Facebook Connection:  Yes

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  Yes

Twitter Connection:  Yes

Instagram Connection:  Yes

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  8

Keyword:  Financial Services Camden, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Building society

Categories:  Building society,Bank

Google+ URL:   https://www.google.com/maps/place/Nationwide+Building+Society/data=!3m1!4b1!4m2!3m1!1s0x0:0x92abfc59178756f1

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
==========================

Google Reviews #:  10

Google+ Score:  3.4

Google My Business Videos:  0

Top Maps Company:  Gale and Phillipson Financial Adviser

List of Competitors: 

Google Bad Reviews #:  5

Google Reviewer 1, Name (Bad Review):  Me

Google Bad Review 1:  Written with support.

If could give zero stars would .Am disabled customer of 40 yrs where standard of customer service and frankly extremely distressing discriminatory behaviour of staff in Camden branch has led me to close the account. If that wasnt bad enough Nationwide's mismanagement of my account, their absolute failure to remedy basic mistakes that led to the switch to a different bank being blocked 3 x and their failure to cancel direct debits and then debiting my account multiple times literally drove me to mental health breakdown.

Because telephone customer support so so poor I had to go in to branch that had NO accessibilty despite expensive refit , NO privacy where I was told the staff werent allowed to use the private interview rooms despite the extremely sensitive nature of why I was there and the fact I was visibly distressed. The staff I saw reduced me to tears and didnt stop when this was clearly unsafe. There appears to be no safeguarding and absolutely NO mental health awareness.

The branch staff expect private financial conversations to be had in a public area with absolutely no grasp of how this is a security issue. They have very little understanding about why problems occur and claim not to have any authority to actually try and fix. Simple concepts like lasting power of attorney which they repeatedly decided was active when not and where for reasons unfathomable they then refused to speak to me about my own account. It was Kafkaesque.

Nationwide put me in to serious debt through their actions and to this day havent even bothered to respond to a very serious complaint including about just how insensitive and deeply offensive the staff member was. Complete failure to follow banking regulations. Complete disregard of how their failings impact.

When they decided to keep staff remote working from home they should have equipped and trained them properly – not have systems where the default response is ‘ those ( specialist ) teams dont speak to customers ‘ . Even told that the specialist support team there to support vulnerable customers including myself dont speak to customers.

What on earth happened to lead to this demise. My entire family was with Nationwide but all have moved – customers with 30 and 40 yrs of loyalty. The contrast between a telephone coversation with Nationwide and with First Direct who am now with is chalk and cheese. Nationwide would do well to try learn some humilty and learn to say sorry. Losing customers by the drove.

Google Reviewer 2, Name (Bad Review):  Francesco Loffredo

Google Bad Review (2):  I was there same days ago a around 3pm . There were 7 customers in the queue, waiting for operations at the counter. there were 2 employees, none around the floor or at door….. I needed help with my bank account I waited 20min, going around the room and looking for someone.. None… I asked the guy at the counter if there was someone to talk about my bank account issue, he replies annoyed.. We are busy.. So I left. For a year now I have been having problems with NW Customer Service many bad experiences.. I think the time to change

Google Good Reviews #:  4

Google Reviewer Name (Good Review):  Mary Bradshaw

Google Good Review:  There is always someone I can talk to here. Whatever my enquiry, they do make sure that I understand and am happy with their advice or solution. I have even known to have a member of staff with me when I had problems using a machine or have spoken to a manager or head office to get an answer to a query. Customer service like this is not always easy to see. On another point, I understand that this branch is about to be temporarily closed for renovation. It might be a gesture by head office to offer these staff a week's leave during this time!

Reviews last 30 Days:  0

Bad Review Percentage:  50%

Bad Reviews Top 10:  5

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  0

Website Backlinks:  0

Website Title:  Nationwide Building Society 125 Camden High Street | Current account, Mortgage, Savings and other personal finance in Camden Town

Keyword In Title:   did not find

City In Title:  found

Keyword Location:  Financial Services Camden, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  22201.13

PPC Adwords Monthly Budget($): 666034

Google Analytics:  found

Google Tag Manager:  didn't find

FB Retargeting Pixel:  did not find

Display Ad Retargeting:  didn't find

 

5. DEALS AND SPECIAL OFFERS
==========================

Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL:  https://twitter.com/AskNationwide

Twitter ID:  @AskNationwide

Twitter Tweets #:  473700

Twitter Followers #:  94267

Twitter Likes #:  0

Facebook Page URL:  https://www.facebook.com/NationwideBuildingSociety

FB Likes #:  94252

FB Followers #:  97893

FB Posts In Last 30 Days:  0

FB Last Posted Days Ago: 

FB Last Post Date: 

FB Last Post Text: 

FB Last Post Image: 

FB Desktop Cover URL:  https://scontent-lcy1-1.xx.fbcdn.net/v/t39.30808-6/297191035_5314877131937535_3473054899789903996_n.jpg?stp=dst-jpg_s960x960&_nc_cat=110&ccb=1-7&_nc_sid=e3f864&_nc_ohc=hVNKeJiiN2MAX8Cv5K-&_nc_ht=scontent-lcy1-1.xx&oh=00_AT8TlKfAuNBcpWPfzlzfxtIAezs4KVBm2nCBpFQkaXZKcA&oe=6307736D

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipOyFYdtq_JNm28qHTlwqEhyCMiUaFY8OOEMO2I6=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  https://pbs.twimg.com/profile_banners/469358921/1659354405/1500×500

YouTube URL:  https://www.youtube.com/user/nationwidebsocietyuk

YouTube Subscribers: 

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL:  https://www.instagram.com/nationwidebuildingsociety/

Posts #:  5993

Instagram Followers #:  30

Instagram ID:  @nationwidebuildingsociety

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

 

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.