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1. GENERAL INFORMATION:
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Company Name: Benham & Reeves – Hampstead
Address: 51-53 Heath St
City: London
State/Region: England
Postal Code: NW3 6UG
Country: GB
Website URL: https://www.benhams.com/contact/hampstead-letting-agents/
Phone: 020 7435 9681
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: hamp@benhams.com
Website Type: Unknown
Blog: didn't find
Blog URL:
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found
How Fast Does This Their Website Load up
Desktop Site Load Time: 1.7
Mobile Site Load Time: 1.1
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: found
Facebook Connection: Yes
Google+ Connection: No
Pinterest Connection: No
YouTube Connection: Yes
Twitter Connection: Yes
Instagram Connection: Yes
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 2
Keyword: Estate Agent Barking, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Estate agent
Categories: Estate agent,Apartment Letting Agency,Apartment Rental Agency,Property management company
Google+ URL: https://www.google.com/maps/place/Benham+%26+Reeves+-+Hampstead/data=!3m1!4b1!4m2!3m1!1s0x0:0x3ce0365e401322ec
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 80
Google+ Score: 4.6
Google My Business Videos: 0
Top Maps Company: Bairstow Eves Sales and Letting Agents Barking
List of Competitors: Cosway Estate Agents Mill Hill | Marylebone High Estate Agents Ltd | Litchfields, Hampstead Garden Suburb, Estate Agents | Dexters City Estate Agents | Hunters Estate & Letting Agents, Camden & Kentish Town | Docklands Estates (Wapping) Ltd | Aspect Property
Google Bad Reviews #: 8
Google Reviewer 1, Name (Bad Review): Haeran Cho
Google Bad Review 1: Deleted and re-uploaded as confidential information contained by the B&R's response:
Please reply with solid data, what do you define by ‘frequent'? We got our deposit deducted after months of waiting. Only when we contacted the agent in charge, she replied finally and instructed the release of deposit after deductions which was a violation of the contract as far as we were concerned. According to her, coincidentally the landlord instructed the agent to release the deposit on the very same day we raised a complaint after waiting for 6 weeks. Also they insist there was no breach of contract as they informed us that THERE MAY BE DEDUCTIONS 6 days after we moved out. A proper way of making communication to former tenants is to provide an ITEMISED LIST of things you'll deduct within 28 WORKING DAYS from moving out. That you failed and you also refuse to admit this.
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Both the agent and the overseas landlord they represent can't care less about the well-being and SAFETY of their tenants as long as rent is paid. The consequence is, whenever we had any issues with the flat, particularly to do with (fire) safety, it took us the longest to get B&R to send someone and resolve (if AT ALL) the issue. For example, we had an entrance door stuck due to the mechanical fault, which prevented us from getting in/out our flat with tolerable ease, and it took them over two months to send someone who just went away after greasing the door. The problem quickly returned. On another occasion the entire building (where our landlord and his friend represented by B&R owns multiple properties, told by a B&R letting agent) had smoke detector alarm issue. It took them another couple of months to send each other emails around (cc'ing us in the mess) urging the other party to look into the issue.
Fed up with this, we resolved to move. After we moved/checked out, they said ‘in accordance with clause 2.53 we require sight of your utility accounts, showing payment up to the termination of your tenancy with actual, not estimated readings'. Months after we moved in, we were chased by debt collectors for the bill unpaid by the previous tenant and their response?
‘I’m sorry but we cannot intervene here as you are the account holder and you must contact supplier directly.'
Their procedure only works for deducting from the deposit of the previous tenants, not for protecting the current tenants.
Last but not least, it took them 6 weeks to release their schedule of deduction from our deposit. The contract clause they so love to throw at your face states
4.7. At the end of the tenancy, the Landlord’s Agent must tell the Tenant within 28 working days of the end of the tenancy if they propose to make any deductions from the deposit
According to this clause, it is clear to any reasonable person that they have breached this clause when they remained silent for nearly 6 weeks from the end of tenancy and therefore cannot make any deduction other than those already agreed during the period. However, the agent came back to my complaint that
We are well aware of the stipulated time frames in place and in accordance with such you were notified by my colleague xxx on (earlier date).
That said notification was
Please be advised that although we have not received the finalised quantification of costs from the landlord yet, there will be a deduction for the check out invoice, cleaning and there may also be other deductions.
Deduction for cleaning was nonsense because we used specifically the cleaning firm recommended by themselves and produced a receipt. I don't call ‘there may also be other deductions' a proposal of making any deduction in any honest way. Again the agent couldn't care less.
I really would like to urge anybody who considers renting from B&R or the landlords they represent, to THINK AGAIN. Those shoddily constructed new-ish builds bought up by investors from overseas will only bring you no end of misery, not to mention that you'll have the additional headache from all the perilous wordings (reads ‘loopholes') in their contract.
Google Reviewer 2, Name (Bad Review): Inside Branding
Google Bad Review (2): One of the worst companies I have ever experienced.
Google Good Reviews #: 68
Google Reviewer Name (Good Review): nadine nohr
Google Good Review: Chris and Jeremy at Benhams in Hampstead Village provided a calm and professional service during my recent house purchase which was much appreciated given what is typically a pretty stressful process.
Reviews last 30 Days: 1
Bad Review Percentage: 10%
Bad Reviews Top 10: 2
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 8
Website Backlinks: 0
Website Title: Letting Agents in Hampstead, London | Benham & Reeves Hampstead
Keyword In Title: did not find
City In Title: did not find
Keyword Location: Estate Agent Barking, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 15.4
PPC Adwords Monthly Budget($): 462
Google Analytics: found
Google Tag Manager: found
FB Retargeting Pixel: found
Display Ad Retargeting: found Google
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: https://twitter.com/benhamandreeves
Twitter ID: @benhamandreeves
Twitter Tweets #: 4918
Twitter Followers #: 1498
Twitter Likes #: 0
Facebook Page URL: https://www.facebook.com/benhamandreeves
FB Likes #: 6235
FB Followers #: 6961
FB Posts In Last 30 Days: 0
FB Last Posted Days Ago:
FB Last Post Date:
FB Last Post Text:
FB Last Post Image:
FB Desktop Cover URL: https://scontent.flhr2-4.fna.fbcdn.net/v/t1.6435-9/198157890_4321483744540605_217921402706699048_n.jpg?_nc_cat=109&ccb=1-7&_nc_sid=e3f864&_nc_ohc=uWekI002ir0AX-ySFrk&_nc_ht=scontent.flhr2-4.fna&oh=00_AT9eJtn1pJwoAdtjYDeUPrx3pgWWZwg00uk0iw44LoH_0A&oe=6306870D
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipN2buqz3S8H-DIqGmTIFrV_S-Colk4rYq5GE6-A=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: https://pbs.twimg.com/profile_banners/560988094/1623156494/1500×500
YouTube URL: https://www.youtube.com/BenhamandReevesUK
YouTube Subscribers:
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL: https://www.instagram.com/benhamsproperty/
Posts #: 1437
Instagram Followers #: 360
Instagram ID: @benhamsproperty
Pinterest URL:
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.