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1. GENERAL INFORMATION:
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Company Name: QAccounting
Address: Troon Way Business Centre
City: Leicester
State/Region: Leicester
Postal Code: LE4 9HA
Country: GB
Website URL: https://www.qaccounting.com/?utm_source=google&utm_medium=organic&utm_campaign=Google_My_Business
Phone: 0116 243 7868
Owner First Name:
Owner Last Name:
Year Started:
Employees:
Revenue Estimate:
Email: enquiries@qaccounting.com
Website Type: WordPress
Blog: didn't find
Blog URL:
2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form: found
How Fast Does This Their Website Load up
Desktop Site Load Time: 1.7
Mobile Site Load Time: 1.5
SSL Verified: SSL verified
3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage: didn't find
Microformatscitation: didn't find
Click To Call on page: found
Facebook Connection: No
Google+ Connection: No
Pinterest Connection: No
YouTube Connection: Yes
Twitter Connection: Yes
Instagram Connection: No
Mobile Responsive: found
Mobile Optimized Site: found
Chatbot: not using a chatbot
Citations: 0
Keyword: Accounting Services Dagenham, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Accountant
Categories: Accountant,Accounting firm,Bookkeeping service,Tax Advisor
Google+ URL: https://www.google.com/maps/place/QAccounting/data=!3m1!4b1!4m2!3m1!1s0x0:0xe492f0dfcff1748b
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 85
Google+ Score: 4.5
Google My Business Videos: 0
Top Maps Company: Macturner Accountants
List of Competitors:
Google Bad Reviews #: 10
Google Reviewer 1, Name (Bad Review): alex
Google Bad Review 1: Most appalling customer service I have ever experienced from a company, if you get Edward Smith as your client manager, god help you as I can confidently say no work will be produced by him. I was with QDOS for 3.5 months, and nothing was done correctly, if done at all. This eventually drove me to leaving QDOS, and even that was a nightmare. It took nearly 40 days for QDOS to communicate information to my new accountant, even though I was assured it would only take 14 days. I am still waiting for HMRC and Companies House paper communication to be forwarded on to my new business address.
I sent a number of emails to QDOS Accountants to express my concerns, I have received a couple of calls to discuss my complaints, but they were never followed up.
The main issues I had with them during my contract include:
– No Payslips were created for my monthly salary.
– Communication from my Client Manager (Edward Smith), was virtually non-existent.
– Apart from the Initial consultation, and creation of my business bank account, no other work was produced.
– My self-assessment forms were not reviewed.
– There was no tax planning or dividend strategy provided.
– There was no invoice provided for the month of June to pay for the accounting services.
– One of my monthly snapshots was wrong, when I questioned to try and resolve issues, no response was received.
Upon review of the contract I had with QDOS, they breached 8 points of said contract:
Section 2.5, it states “For newly incorporated companies, we will complete Corporation Tax, PAYE and VAT registrations, and an annual self-assessment ” However QDOS failed to complete my PAYE for the June payroll (Submission was required by the end of May). The direct result of this means that I am not able to take a salary during the month of August 2018 to allow my Payroll to catch up.
Section 3.5, it states “Provide bookkeeping services to your business; complete a monthly account reconciliation of your business bank account & track account movements (subject to the required data feed by your bank account provider) and recording of allowable expenses. ” However this monthly bookkeeping (The monthly snapshot) was incorrect. When I questioned, I received no response to allow resolution.
Section 3.6, it states “Provide an initial tax planning example; detailing director’s salary and dividend strategy.” There was absolutely no help with coming up with a strategy, upon question of how much dividends it is recommended to take, I received no reply. This resulted in myself having to come up with a dividend solution, and calculate my own figures.
Section 3.7, it states “Provide unlimited tax advice specific and pertaining to your current service contract.” However I never received replies back from my emails to allow facilitation of this.
Section 4.3, it states “Run a monthly payroll for your business in accordance with your chosen salary level and produce directors’ payslips.” However in the 3 months I was with QDOS, no payroll was submitted.
Section 5.1, it states “Provide a dedicated account manager as a point of contact and offer unlimited telephone and email support for business support service related queries.” I had a dedicated client manager, however email support was not provided as I never received replies.
Section 5.2, it states “Provide log-in access to our Client Portal where you can access your monthly generated payslips and other important documents pertaining to your company. ” However no log-in access was provided for months, I had to chase up for requirement of this.
Section 5.4, it states “Produce dividend vouchers for dividends drawn and upload to your client portal on the 20th of the following month, or the next business day if the 20th is not a business day.” However no dividends vouchers were produced for the dividends I withdrew.
Based on this, you can see the service I received was well below standard, and I certainly would not recommend them. And I am now happy with my new accountant.
Google Reviewer 2, Name (Bad Review): Jack Dodd
Google Bad Review (2): Awful company, failed to keep accounts up to date, did not utilise full allowance costing me thousands. When pointing it out to them they said it was too late to do anything. Did not follow up with HMRC about rebates I was owed. Ignored emails, have no interest in you or your business maximising returns
Google Good Reviews #: 71
Google Reviewer Name (Good Review): Mike Williams
Google Good Review: First class experience, very speedy and professional, I was made to feel like I was their only customer. Highly recommended. Thanks very much again.
Reviews last 30 Days: 0
Bad Review Percentage: 12%
Bad Reviews Top 10: 5
IP Bad Reviews #: 0
IP Bad Reviews:
YP Reviews #: 0
YP Bad Reviews #: 0
YP Bad Reviews:
Keywords In Homepage: 6
Website Backlinks: 0
Website Title: Online Accountant, Online Accounting Services – QAccounting
Keyword In Title: found
City In Title: did not find
Keyword Location: Accounting Services Dagenham, London
Monthly Search Volume: 0
PPC Adwords Daily Budget($): 5.4
PPC Adwords Monthly Budget($): 162
Google Analytics: found
Google Tag Manager: didn't find
FB Retargeting Pixel: did not find
Display Ad Retargeting: found Google
5. DEALS AND SPECIAL OFFERS
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Groupon Offer:
Groupon Offer Title:
Groupon Purchases:
Groupon Offer Expiration:
6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: https://twitter.com/qa_tweets
Twitter ID: @qa_tweets
Twitter Tweets #: 975
Twitter Followers #: 593
Twitter Likes #: 0
Facebook Page URL:
FB Likes #: 0
FB Followers #: 0
FB Posts In Last 30 Days:
FB Last Posted Days Ago:
FB Last Post Date:
FB Last Post Text:
FB Last Post Image:
FB Desktop Cover URL: did not find
SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipPwXV7X-6rK5BcCLxefB4ULYYZMrZTrhSj3Trtt=w374-h615-k-no
Youtube Cover URL: did not find
Twitter Cover URL: https://pbs.twimg.com/profile_banners/2421721249/1597325215/1500×500
YouTube URL: //www.youtube.com
YouTube Subscribers:
YouTube Views: 0
YouTube Videos: 0
YouTube Video Search: found
Google Video Search: didn't find
Instagram URL:
Posts #:
Instagram Followers #:
Instagram ID:
Pinterest URL:
Pinterest Followers #: 0
Boards #: 0
Pins #: 0
Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently UpToDate and cannot be held responsible for any decisions made by the viewer on account of the information on this page.