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1. GENERAL INFORMATION:
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Company Name: Chuan Body Soul
Address: 2 Cavendish Pl
City: London
State/Region: England
Postal Code: W1B 3DE
Country: GB
Website URL:
Phone: 020 7973 7550
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2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:
How Fast Does This Their Website Load up
Desktop Site Load Time: 0
Mobile Site Load Time: 0
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3. SEO AND SOCIAL MEDIA CONNECTIONS
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Citations: 0
Keyword: Spa Services Barking and Dagenham, London
Ranking On The 1st Page: didn't find
Ranking On The Map: didn't find
1st Category: Beauty Salon
Categories: Beauty Salon,Massage spa,Massage therapist,Spa
Google+ URL: https://www.google.com/maps/place/Chuan+Body+Soul/data=!3m1!4b1!4m2!3m1!1s0x0:0x4d6433be6bb87db6
Owner Verified: Yes
4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #: 27
Google+ Score: 4.3
Google My Business Videos: 0
Top Maps Company: Abbey Spa & Wellness
List of Competitors: ANAMI London | Camden Beauty Studio | Nina Beauty Salon | Pink of London | Sherry Hair and Beauty Salon | Mai Star Nails Spa | Lemongrass Boutique Spa
Google Bad Reviews #: 6
Google Reviewer 1, Name (Bad Review): Cassandra Rae Pittman
Google Bad Review 1: The sign of any truly good business, I find, is how they treat their customers when things go wrong. (It's easy to be good when everything goes to plan). Sadly, Chaun misses the mark. Six months ago, my boyfriend kindly bought me a package of treatments here, knowing how overtired and overstressed I was with a new born and new business. I had only just today been able to find the time to go. The appointment was booked by my assistant, who advised that the treatments would start at 2pm but that I could arrive early, from 1:15, if I wanted to have a swim. (I didn't – I just had a baby seven months ago and frankly don't even want to entertain donning a swimsuit at the moment). I arrived at 1:40 and was immediately greeted with a reprimanding tone, “Miss, you are very late”, was the receptionists first hello. When I explained that I'd understood the appointment didn't actually start until 2pm and that I didn't want to swim but that I'd be happy to reschedule if needed, she said a cold, “Let me go talk to someone. In the meantime, fill this out”, as she left me with a clipboard. She came back with a therapist and told me that “you must have your treatment today because we have already prepared the room” but that they would be cutting it short because (again) “you are very late”. When I tried to explain again that I understood I could arrive early to swim but that the treatments themselves didn't start until 2pm, she printed out the confirmation that went to my assistant. It was clear the most important thing for her was to win the argument, not try to do what she could to find a resolution or (gasp!) help a customer. In any case, the confirmation didn't help: clearly the misunderstanding was around the whether the start time of 1:45 listed was the time I could arrive to the spa to use the facilities and when the treatments actually started. The truth is, I don't know who is at fault for the miscommunication here — maybe something was said to my assistant to make her think that I could arrive to the spa from 1:15 but the treatments didn't start until later. Maybe I simply misunderstood when it was communicated to me. Any one of us could have been at fault. But no matter. Not one person tried to make this situation better, even just as lip service. Even just a “Let's get you started now and we'll see what we can do.” The line was, you are wrong and we are right, and that's how it's going to be. As ever, it wasn't the circumstance, but how it was communicated that caused the offense. You expect more from what is supposed to be a “luxury” spa. Frankly, you expect more from anywhere. I was so put off by the attitude I received, I left without receiving any treatments at all. In a world of fallible humans, mistakes and misunderstandings happen. How you react to them is what sets apart bad companies from good. I live a 7 minute walk from Chaun spa. I won't be back.
Google Reviewer 2, Name (Bad Review): Jen Teeling
Google Bad Review (2): Although the staff and facilities were really quite wonderful, the heated massage table my partner had his half hour massage on was set too high and burnt his leg! Despite calling the spa twice after the experience to leave feedback we are still waiting for the manager to call us. Such a shame as I would have loved to have returned, however although the burn was not serious, the fact the management have not responded despite assurances they would, does not leave us confident about the safety and quality of the spa.
Google Good Reviews #: 19
Google Reviewer Name (Good Review): Neesha Hallan
Google Good Review: Had a facial here when I stayed at the hotel for a night, staff were very accommodating and the facial was extremely relaxing. Would go again!
Reviews last 30 Days: 0
Bad Review Percentage: 22%
Bad Reviews Top 10: 1
IP Bad Reviews #: 0
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Keyword Location: Spa Services Barking and Dagenham, London
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5. DEALS AND SPECIAL OFFERS
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6. SOCIAL MEDIA ENGAGEMENT
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SOCIAL MEDIA ACCOUNT COVER
Google+ Cover URL: https://lh5.googleusercontent.com/p/AF1QipNKnVLA715VxXgyoJGPzFf3AaZEgaBW6U72bQq4=w374-h615-k-no
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Pinterest Followers #: 0
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Disclaimer.
The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.