Category: Stylist

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1. GENERAL INFORMATION:
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Company Name:  ACE Hair and Beauty Salon

Address:  59 Golders Green Rd

City:   London

State/Region:  England

Postal Code:  NW11 8EL

Country:  GB

Website URL:  http://acehairandbeauty.phorest.me/book

Phone:  020 8455 8260

Owner  First Name: 

Owner Last Name: 

Year Started:

Employees: 

Revenue Estimate: 

Email: 

Website Type:  Unknown

Blog:  didn't find

Blog URL: 

 

2. WEBSITE PERFORMANCE AND SECURITY:
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Contact Form:  didn't find

How Fast Does This Their Website Load up

Desktop Site Load Time:  2.1

Mobile Site Load Time:  1.2

SSL Verified:  SSL verified

 

3. SEO AND SOCIAL MEDIA CONNECTIONS
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Video On Homepage:  didn't find

Microformatscitation:  didn't find

Click To Call on page: didn't find

Facebook Connection:  No

Google+ Connection:  No

Pinterest Connection:  No

YouTube Connection:  No

Twitter Connection:  No

Instagram Connection:  No

Mobile Responsive:  found

Mobile Optimized Site:  found

Chatbot:  not using a chatbot

Citations:  0

Keyword:  Spa Services Barking, London

Ranking On The 1st Page:  didn't find

Ranking On The Map:  didn't find

1st Category:  Hairdresser

Categories:  Hairdresser,Barber shop,Beauty Salon,Facial spa,Hair extension technician,Hair removal service,Massage therapist,Nail salon,Stylist,Waxing Hair-Removal Service

Google+ URL:   https://www.google.com/maps/place/ACE+Hair+and+Beauty+Salon/data=!3m1!4b1!4m2!3m1!1s0x0:0x48b69c1bc2ac53ce

Owner Verified:  Yes

 

4. ONLINE REPUTATION AND MARKETING SCORE
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Google Reviews #:  491

Google+ Score:  4.8

Google My Business Videos:  138

Top Maps Company:  Thai Mint Beauty & Massage

List of Competitors:  Mancho's Salon | Shampoo Hair and Beauty – Primrose Hill | Head Spa | Camden Hair & Beauty Spa | Forever Us Hair & Nails | Hair Discovery Ltd | Gina Conway Salon Spa

Google Bad Reviews #:  31

Google Reviewer 1, Name (Bad Review):  Emma

Google Bad Review 1:  Edit: (as I knew the salon would try blame me).. I mentioned that my last extensions fell out Very quickly and I was assured by the stylist this wouldnt be the case. Again, if a real professional, then they would decline to proceed if they thought my hair couldn't take them, but I was told it would all be fine…

—

I see that the salon just responds to 1 star reviews with “this is a fake review”, but worth a try. This is by no means a fake review.

I'd been going to this salon for a while to get my colour done and decided to get hair extensions next to thicken out my hair and add length. I'd like to say that they did great colour, and the atmosphere was great when it was great. I never complained once, until this awful experience with the hair extensions.

I won't mention names, but I paid the stylist well over £300 to apply the 100+ pieces of extensions to my hair. The colour looked fab, but the cut was awful. I came back a couple of days later and eventually, after awkwardly trying to show them how uneven it all looked with my mum on the phone, another stylist fixed it. I was very happy.

But, within a couple of days, all the pieces began falling out and I could feel my natural hair breaking. Not just 5-10 pieces came out (as I'd been advised and am aware can happen), but closer to 50 pieces. This was over half of the extensions she initially applied. Within 2 weeks! Not only that, but as the bits were half hanging off my head, they pulled at my real hair and tore out my real hair when the extensions came out.

After calling and expressing my concern, I was just told that it's basically my fault as I must have been pulling them and adding too much pressure to them. I absolutely was not doing anything wrong. They took ZERO responsibility for it and told me to come back in. No mention, of course of a refund or taking any blame.

When I then went in (with handfuls of extensions in my hand) I awkwardly explained that I was worried about my natural hair and would much rather have them all taken out and refunded. She dodged the refund remark like a bullet, no surprises there.

I was given every excuse under the sun (my hair is too thin, she put them in far away from my scalp, I was pulling at them etc), other than “Of course we will refund you and take them out! I wouldn't want to cause damage to your hair and I can see that I messed up!”.

I sat as she attempted to add the pieces back in and fix the mess she'd made. Every time she asked me if it “looks okay” I responded with “Well no, I'd rather have them out please”. To which I was ignored. When I asked her to be honest and whether she'd seen so many fall out, she did admit that this was unusual. But still, of course, no refund. She just continued to attempt to add pieces here and there. None of the pieces matched, and they were all different lengths, and I literally told her time and time again “I'm not happy, I just want them out”. But she continued to chop away at them and ignore my complaints.

This is, obviously, the last time I will visit this salon. Making money is more valuable to them than admitting when they messed up and they've now very possibly destroyed my natural hair because of this. I'll have to wait and see when I get them removed next week (of course, by a professional).

Shame, as I was open and honest with them the whole time, and instead of being made to feel like an idiot, I wish that they'd have just recognised the error of their ways, taken the pieces out for the health of my potentially now damaged hair, and let me go. It's okay to admit when you've done something wrong.

Awaiting your response of: “This is a fake review” or “this was your fault”.

Google Reviewer 2, Name (Bad Review):  X Y C

Google Bad Review (2):  It was not happy experience. The worse hair cut I have been

Google Good Reviews #:  450

Google Reviewer Name (Good Review):  Pllr Jms

Google Good Review:  Olga is very accommodating. She puts effort in making me comfortable and tries to achieve what I want for my hair. All in all, best service!

Reviews last 30 Days:  23

Bad Review Percentage:  6%

Bad Reviews Top 10:  0

IP Bad Reviews #:  0

IP Bad Reviews: 

YP Reviews #:  0

YP Bad Reviews #:  0

YP Bad Reviews: 

Keywords In Homepage:  0

Website Backlinks:  0

Website Title: 

Keyword In Title:   did not find

City In Title:  did not find

Keyword Location:  Spa Services Barking, London

Monthly Search Volume:  0

PPC Adwords Daily Budget($):  0

PPC Adwords Monthly Budget($): 0

Google Analytics:  found

Google Tag Manager:  found

FB Retargeting Pixel:  found

Display Ad Retargeting:  didn't find

 

5. DEALS AND SPECIAL OFFERS
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Groupon Offer: 

Groupon Offer Title: 

Groupon Purchases: 

Groupon Offer Expiration: 

 

6. SOCIAL MEDIA ENGAGEMENT
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Twitter Page URL: 

Twitter ID: 

Twitter Tweets #:  0

Twitter Followers #:  0

Twitter Likes #:  0

Facebook Page URL: 

FB Likes #:  0

FB Followers #:  0

FB Posts In Last 30 Days: 

FB Last Posted Days Ago: 

FB Last Post Date: 

FB Last Post Text: 

FB Last Post Image: 

FB Desktop Cover URL:  did not find

SOCIAL MEDIA ACCOUNT COVER

Google+ Cover URL:  https://lh5.googleusercontent.com/p/AF1QipOUcqva_OL5hjZ3WRWKLUzzCxBNhOi0KX76tRAW=w374-h615-k-no

Youtube Cover URL:  did not find

Twitter Cover URL:  did not find

YouTube URL: 

YouTube Subscribers:  0

YouTube Views:  0

YouTube Videos:  0

YouTube Video Search:  found

Google Video Search:  didn't find

Instagram URL: 

Posts #: 

Instagram Followers #: 

Instagram ID: 

Pinterest URL: 

Pinterest Followers #:  0

Boards #:  0

Pins #:  0

 

Disclaimer.

The accuracy of this information was correct at the time of sourcing and may have changed online since the time of sourcing. QLM.Direct cannot guarantee that this information is currently Up-to-date and cannot be held responsible for any decisions made by the viewer on account of the information on this page.